The entire moving process is long, complicated, and stressful, so the last thing you want to worry about is hiring an unqualified, unprofessional moving company to move you to your new home. That’s why Gentle Giant compiled this list of 10 Questions you NEED to ask while researching moving companies. These questions will allow you to easily identify legit companies over other companies that cut several dangerous corners to keep their prices low.
To help, we’ve supplied Gentle Giant’s answers to each question.
1.) How do you select your employees?
Gentle Giant has an intensive interview process, complete with full background checks and physical endurance tests to insure each candidate will make a successful Giant. We also demand more than just athleticism and good backgrounds – moving can be very stressful so we hire interpersonally savvy people who can maintain stellar attitudes in the midst of challenging situations.
2.) Do you provide benefits for the movers?
Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership. Offering these benefits to employees isn’t just the right thing to do, it makes for better company culture and retention rates in an industry known for high personnel turnover and cheap labor.
3.) How many moves do you complete a year?
Across our national company, Gentle Giant completes over 13,000 moves annually. This number has continued to rise as we expand across the country and work closely with Realtors in the regions we work in. Gentle Giant has even grown during the down economy, which is another thing to ask a moving company: how well have they done over the last few years?
4.) If there’s a problem during the move, who will be handling it? Which department, individual, or a third party?
The Crew Chiefs Gentle Giant places in charge of moves are experienced, expert movers who have received extensive training which can often lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything.
5.) What type of estimates do you offer?
We offer hourly estimates and “not to exceed” estimates for local moves. Binding estimates are offered for interstate moves.
6.) Do you take credit cards?
Yes, as well as checks and cash.
7.) Are you (your company) a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover?
Not only is Gentle Giant a part of the AMSA, but we were recognized by them as the Independent Mover of the Year in 2009. In all of Gentle Giant’s regions, we’re members of the Better Business Bureau and the Chamber of Commerce (we also won the much-coveted BBB Award for Marketplace Ethics).
8.) Does your company offer secure storage?
In all of Gentle Giant’s regions, we offer secure, fully insured temperature controlled storage options. Gentle Giant’s storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage (which is not the same as temperature controlled) is also available in most regions.
9.) Do you offer insurance for moving?
Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.
10.) What makes you different from all the other movers?
Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.