3 Steps Gentle Giant Takes to Earn Repeat Customers

Across our 18 locations in 9 states, the Gentle Giant customer experience stays consistent. Whether a customer hires us to execute a Load and Deliver within our New England Region, or put some belongings into storage in Charlotte, NC, or do in-house moving in Seattle, they can count on a well trained, professional, and athletic crew showing up on time and ready to work hard, until you say the job is done. Having this consistency and reliability for over 30 years has earned us repeat business from customers that wouldn’t think of hiring any other company to do Gentle Giant’s job.

 Another reason our customers continue counting on Gentle Giant move after move is having the security of our 100% Money Back Guarantee. In the unlikely event that you are dissatisfied with the performance of one of our moving crew members, Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

We also value every customer that has ever trusted us to move their most precious possessions. Earning and keeping customers takes dedication before, during, and after the move, which is why from the time you call to get an estimate from Gentle Giant to the customer follow up we conduct after the move, you will be treated like a VIP.

All Gentle Giant asks for from you is the opportunity to show you why we have been an industry leader for over three decades. Our hope is that after we move you once, you’ll be jumping for the Giants!

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