This is from a terrific press release we posted today. The Angie’s List Super Service Award represents a wonderful accomplishment for all of our branches, given our dedication to customer service.
Gentle Giant Moving Company, the premier residential moving and storage company in Massachusetts with locations in New Hampshire, Rhode Island, New York, Washington DC, North Carolina, Virginia, Washington State, and California has been awarded the prestigious and difficult-to-attain 2011 Angie’s List Super Service Award.
This exclusive recognition is awarded at the beginning of each year to companies who have achieved and maintained a superior service rating on Angie’s List throughout the past year. Fewer than 5% of the companies on Angie’s List meet the eligibility requirements to be considered for the award.
“Our Super Service Award winners are the cream of the crop when it comes to customer service, said Angie Hicks, founder of Angie’s List. “To help our members easily find these exceptional service companies, we’ve added Super Service Award logos to each of the winning company names on AngiesList.com. Our members tell us they love that additional bit of information.”
This is the twelfth time that Gentle Giant Moving Company has been recognized by Angie’s List for providing superior customer experience. The company states that its operations and customer service functions are geared toward making each customer a “customer for life,” with 80% of its business generated through referrals and repeat customers. The company reports that this high rate of customer retention has allowed it to continuously increase revenue over its 31 years of business to more than $28 million in 2011.
“The Super Service Award from Angie’s List is very meaningful to Gentle Giant,” said President and CEO of Gentle Giant Moving Company Larry O’Toole. “This award helps support our belief that if you invest in your employees, set high expectations, and reward them for treating people well, your customers will receive the best care and share their experience with others.” While Gentle Giant has been honored with numerous awards from the local and national business communities, O’Toole notes that, “our most valued achievement is the feedback of the many satisfied customers.” The company has made comments from several of its customers available on its web site (http://www.gentlegiant.com/custfeedback.htm).
Angie’s List Super Service Award winners have maintained an “A” rating overall; have received a minimum number of reports; are NOT in the Angie’s List “Penalty Box,” and do NOT have an unsatisfactory rating with the Better Business Bureau.
To further help consumers easily identify Super Service Award winners, Angie’s List encourages winners to post (free-of-charge) their hard-won Super Service Award logo on company business cards, invoices, vehicles, awnings, windows, signs and employee shirts/uniforms.