This week, four Giants from three different Gentle Giant Moving Company Regional Offices across the country are in our Somerville Headquarters to participate in a two week training workshop. The goal of this workshop will be to help accelerate the development of technical skills, as well as the communication skills that consistently support Gentle Giant’s goal to interact with customers on a personal level, which will in turn lead to more referrals and repeat business. The idea is that if our employees are enjoying the move, the customers will also enjoy the move. Furthermore, the better the moving experience a customer has, the better chance they remember Gentle Giant next time around.
The participating employees, Mihia Muresan (Washington DC Office), Jean-Marc Tahi (Washington DC Office), Mike Rivers (New York Office), and Toua Chang (Seattle Office), will also be held accountable for taking the knowledge learned back to their respective offices to share it with their fellow employees. It is imperative to our company culture that we are able to provide our customers with a high quality product, which means developing great crew chiefs. This development starts immediately after being hired.
We welcome our fellow Giants to headquarters for this workshop that will help with their development as we move forward to achieving our 10-20 year vision. Click here for more information on what it takes to be a Giant.