The entire moving process is long, complicated, and stressful, so the last thing you want to worry about hiring an unqualified, unprofessional moving company to move you and your family to your new home. This is why Gentle Giant‘s Charlotte Branch has compiled a list of 10 Questions you NEED to ask while you are researching moving companies. These questions will allow you to easily identify legit moving companies over other companies that cut several dangerous corners to keep their prices low.
To help, we have supplied Gentle Giant’s answers to each question.
1.) How do you select your employees?
Gentle Giant has an intensive interview process, complete with a full background check and a physical endurance test to make sure the candidate will make a successful Giant.
2.) Do you provide benefits for the movers?
Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership.
3.) How many moves do you complete a year?
The number of moves Gentle Giant has done locally in North Carolina is only a fraction of the 13,000 moves Gentle Giant does nationally every year. This number has continued to rise as we expand across the country, strengthen relationships with Realtors in the regions we work in, and continue to grow our Interstate business.
4.) If there is a problem during the move, who will be handling it? Which department, individual, or a third party?
The Crew Chief’s Gentle Giant places in charge of moves are experienced, expert movers that have received extensive training which can often times can lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything.
5.) What type of estimates do you offer?
We offer hourly estimates and “not to exceed” estimates for local moves. Binding estimates are offered for interstate moves.
6.) Do you take credit cards?
Yes, as well as checks and cash.
7.) Are you (your company) a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover?
Not only is Gentle Giant a part of the AMSA, but we were recognized as the Independent Mover of the Year in 2009 by the organization. In all of Gentle Giant’s regions, we are members of the Better Business Bureau and the Chamber of Commerce.
8.) Does your company offer secure storage?
Gentle Giant offers secure, fully insured storage options. Our storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage is also available in most regions.
9.) Do you offer insurance for moving?
Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and a Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.
10.) What makes you different from all the other movers?
Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.