10 Questions You NEED to Ask Before Hiring a Mover in Charlotte

The entire moving process is long, complicated, and stressful, so the last thing you want to worry about hiring an unqualified, unprofessional moving company to move you and your family to your new home. This is why Gentle Giant‘s Charlotte Branch has compiled a list of 10 Questions you NEED to ask while you are researching moving companies.  These questions will allow you to easily identify legit moving companies over other companies that cut several dangerous corners to keep their prices low.

To help, we have supplied Gentle Giant’s answers to each question.

1.) How do you select your employees?

Gentle Giant has an intensive interview process, complete with a full background check and a physical endurance test to make sure the candidate will make a successful Giant.

2.) Do you provide benefits for the movers?

Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership.

3.) How many moves do you complete a year?

The number of moves Gentle Giant has done locally in North Carolina is only a fraction of the 13,000 moves Gentle Giant does nationally every year. This number has continued to rise as we expand across the country, strengthen relationships with Realtors in the regions we work in, and continue to grow our Interstate business.

4.) If there is a problem during the move, who will be handling it? Which department, individual, or a third party?

The Crew Chief’s Gentle Giant places in charge of moves are experienced, expert movers that have received extensive training which can often times can lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything.

5.) What type of estimates do you offer?

We offer hourly estimates and “not to exceed” estimates for local moves.  Binding estimates are offered for interstate moves.

6.)  Do you take credit cards?

Yes, as well as checks and cash.

7.) Are you (your company) a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover?

Not only is Gentle Giant a part of the AMSA, but we were recognized as the Independent Mover of the Year in 2009 by the organization. In all of Gentle Giant’s regions, we are members of the Better Business Bureau and the Chamber of Commerce.

8.) Does your company offer secure storage?

Gentle Giant offers secure, fully insured storage options. Our storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage is also available in most regions.

9.) Do you offer insurance for moving?

Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and a Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.

10.) What makes you different from all the other movers?

Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

We hope that this has been helpful, and if in the end you want to go with Gentle Giant in Charlotte, please call us at 1-800-442-6863 or Request an Estimate Online.

3 Steps Gentle Giant Takes to Earn Repeat Customers

Across our 18 locations in 9 states, the Gentle Giant customer experience stays consistent. Whether a customer hires us to execute a Load and Deliver within our New England Region, or put some belongings into storage in Charlotte, NC, or do in-house moving in Seattle, they can count on a well trained, professional, and athletic crew showing up on time and ready to work hard, until you say the job is done. Having this consistency and reliability for over 30 years has earned us repeat business from customers that wouldn’t think of hiring any other company to do Gentle Giant’s job.

 Another reason our customers continue counting on Gentle Giant move after move is having the security of our 100% Money Back GuaranteeIn the unlikely event that you are dissatisfied with the performance of one of our moving crew members, Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

We also value every customer that has ever trusted us to move their most precious possessions. Earning and keeping customers takes dedication before, during, and after the move, which is why from the time you call to get an estimate from Gentle Giant to the customer follow up we conduct after the move, you will be treated like a VIP.

All Gentle Giant asks for from you is the opportunity to show you why we have been an industry leader for over three decades. Our hope is that after we move you once, you’ll be jumping for the Giants!

Charlotte Moving Company Gentle Giant Hits All the Right Notes

In North Carolina, specifically Charlotte, consumers on the move have many options to choose from to protect their most valuable possessions. One of the factors that separates Gentle Giant from the competition is how we handle the items in addition to the boxes and standard furniture. For example, Gentle Giant’s training program covers the most efficient, safest ways to move difficult, fragile items like grandfather clocks, pianos, heavy safes, and model ships, just to site a few examples.

The most common difficult items are pianos. Whether it is an upright piano, baby grand piano, or a 9′ concert grand, the professionals out of the Gentle Giant Charlotte office know the proper techniques to get it from A to B, safely and in the exact same shape it was in before the move.

If you care about your piano, book your move with Gentle Giant in Charlotte by calling 1-800-442-6863 or Request an Estimate Online.

What New Hampshire Moving Company Gentle Giant is Looking Forward to in 2012

In the video below, Gentle Giant Moving Company Founder and CEO Larry O’Toole takes some time to look back at 2011, as well as look ahead to 2012. Larry started Gentle Giant 32 years ago, and has since grown the small moving company into the industry leader, with 18 offices in 9 states, including New Hampshire, Massachusetts, Rhode Island, New York, Washington Dc and Virginia, North Carolina, Washington, and California.

 

What’s Under Charlotte Moving Company’s Tree This Holiday?

In Charlotte, NC, Gentle Giant Moving Company is very excited for the holidays this year. For starters, they have been very good all year long. They were always on time, always polite and courteous, hustled hard all day, drove safely, brought back honesty to the moving industry, and went above and beyond on every job they went to.

So, with all this good, what will the Best Moving Company in Charlotte ask for this year come holiday time?

For starters, more repeat customers. Repeat customers are the best gift any company can receive because it not only provides us with business, but it tells us that the job we have done previously was executed so well the customer wouldn’t think of hiring anyone else.

Additionally, Gentle Giant Charlotte is hoping there are more terrific helpers for the upcoming year. 2011 saw many new and ambitious faces come into the company, and  we can only hope this trend continues. Gentle Giant has become a moving industry leader by nurturing our talent and giving opportunities to the individuals that demonstrate the desire to get ahead in the company.

Lastly, when Charlotte looks under the tree this year, they are hoping to see another successful year, with continued growth and great customers.

Happy Holidays!

How To Handle Items Broken During Your Move

All moving companies have accidents where items get damaged or broken. The way to identify the best moving companies, however, is by how they handle such claims. At Gentle Giant Moving Company, we take great pride in making sure every customer is 100% satisfied with our service, from the time they request an estimate to the post-move follow up. It doesn’t matter if you are moving in New England, New York, Virginia, Washington DC, North Carolina, Seattle, or San Francisco.

So if something does break and you need to file a claim, what do you? First, pat yourself on the back for hiring a professional moving company like Gentle Giant. Once you’ve successfully completed that, we think the most important thing you need to know is we have an entire team dedicated to dealing with post move issues and how to get a hold of us directly.  Our award winning Quality Control Department can be reached (617) 806-1088 locally or (866) 267-4005 nationally and qualitycontrol@gentlegiant.com if email is preferable.

The most helpful thing a customer can do to insure proper handling is to be open and honest about their expectations.  A small piece of advice is to help us try to make a good from a bad:  Gentle Giant has a plethora of trusted vendors of all kinds across the continent.  Let us know about pre-existing issues that you did not have luck taking care of or have just not had the time to address.  We just may be able to put you in contact with the right person or even get you a free estimate for what it would cost.

Last but certainly not least is Gentle Giant Restoration.  Most of the time, any damage incurred on the job can be taken care of by our restoration team to bring the item in question back to the condition it was found on the day of the move, if not better condition.

So, to recap. Assess all the furniture, floors, and walls before and after the move. If you suspect damage, call the QC Department, lay out your expectations, and work with our reps to reach an agreement. Remember, we’re not happy until you’re happy.

Big thanks to Sean Limardo and the QC Team!

How Safety and Service Keeps Gentle Giant in Charlotte On Top

Straps, proper equipment, and correct lifting techniques are a key factor in Gentle Giant's quest for Super Safety

Recently, while watching Gentle Giant Charlotte Regional Manager Robert Farnum run a crew of movers, I was impressed by the level of safety he maintains in every aspect of his day. Like all Gentle Giant moving crews, Robert started his day doing a spot check on his truck, making sure all the lights, breaks, gauges, and all other important parts of the trusty moving truck were fit to leave the yard. While in the truck, all crew members buckled up, with one mover pointing out that the safety kit and fire extinguisher made for a nice temporary foot rest during the ride.

Safety is such a huge priority for everyone at Gentle Giant, because we care about our guys and girls on the trucks as much as we care about our customer’s furniture (for those of you that have used Gentle Giant you know all about the high level of care I am talking about).

Gentle Giant also focuses on safety training to ensure our movers are lifting and moving properly, which goes a long way to prevent injury. When you are ready to start researching a moving company, be sure to inquire about safety practices. The last thing you want is someone getting injured on your already stressful moving day.