Gentle Giant Moving Company and Their Intense Warehouse Gym

At Gentle Giant Moving Company, health and fitness is a top priority, which is why the industry leader has dedicated space in their warehouse to build a full gym for Operations and Office staff.

Employees of the Boston moving company can work out with professional trainer John Zimmer to perfect form, increase strength, and maximize endurance, which is one way Gentle Giant decreases the chance of workplace injuries and promotes healthy living on and off the job.

This fun video gives you a peak inside Gentle Giant’s training center and how this incredible gym came to be at Gentle Giant Headquarters in Boston. Enjoy!

 

Having a Co-Chief on the Job Ensures Every Move Goes Smoothly

By the middle of winter it becomes apparent to everyone at Gentle Giant just how seasonal the moving business can be.  But during these slower times we remember that we’re always building a stronger company.  We often compare this seasonal cycle to the flight of a commercial jet liner.  During the summer we’re in flight at 30,000 ft. and strictly focused on getting jobs done well.  During the winter the plane is on the ground in the hangar, and it’s time to perform the necessary maintenance before the next busy season.

The Giants with another happy customer

This winter, Gentle Giant’s Training Department has worked hard developing a new role that will greatly improve our customer service and operational capacities for the busy summer and beyond.  The new role we’re introducing is called the “Co-Chief.”  The purpose of this role is to be a second in command to the Crew Chief; but even more importantly to support the Crew Chief on successfully executing every important detail that our customers have come to expect.

As a company and service provider, Gentle Giant has always prided itself on delivering the greatest possible moving experience for our customers, guaranteed.  To deliver on this promise, we have always challenged ourselves to grow the types and levels of service that we offer.  In this new age of moving services we are able to provide everything from storage to furniture restoration.  While our skilled Crew Chiefs are focused on making every customer “a customer for life,” and ensuring every job runs smoothly from beginning to end, it’s important for them to know that someone else on their team can share accountability for some of the details and support them in their roll.

The Co-Chief will also be key in making sure our crews hit all the important “Brand Essentials” during the job, including discussing Gentle Giant Restoration, preparing and giving out the Comment Card, and writing the Thank You card.  We are looking forward to beginning this new program because we are confident that this will help develop stronger Crew Chiefs, increase customer satisfaction and retention, and improve our company, top to bottom.

The Washington Business Journal Names Gentle Giant Moving Company One of DC’s Healthiest Employers

Washington DC Moving Company Gentle Giant is pleased to announce their selection by the Washington Business Journal as one of DC’s Healthiest Employers of 2012. In its second year, the Greater Washington’s Healthiest Employers Awards will shine a light on local businesses of all sizes that have made great effort to create extraordinary Health & Wellness Programs for their employees.

The Healthiest Employer Awards Program recognizes employee focused organizations striving to create the healthiest workplace and work force. Organizations apply for this acknowledgment by completing a detailed assessment tool that measures wellness programming in several categories, including culture and leadership commitment, communication and marketing, as well as the various programs and interventions available within the organization’s Health and Wellness Plan.

While Gentle Giant is a Massachusetts-based moving company with 19 strategically located offices across the country, the Health & Wellness Program for each branch office is tailored to provide the best experience possible for employees. The company’s DC branch has taken full advantage of Gentle Giant’s Health and Wellness initiatives, to the point where it is ingrained in their work culture. In addition to running boxes and furniture all day as a team on the job, the Giants in DC train for athletic events together and recently completed the construction of a cross fit gym inside the warehouse. This fun YouTube clip shows Gentle Giant Regional Manager Matt Packebusch discussing this gym and the healthy culture at the company.

“All the Giants across the country are enjoying getting fitter and feeling healthier,” Packebusch explains. “Especially in our DC office, everyone wants to be a part of this healthy environment that Gentle Giant supports and encourages.”

Since opening in 1980, Gentle Giant has advocated active and healthy lifestyles for its employees, most famously demonstrated by founder and CEO Larry O’Toole taking new hires and longtime employees alike out to the Harvard Stadium every week to run all 37 flights of stairs. In the Regional Offices across the country, Gentle Giant managers have developed their own fitness challenges for new hires, including interviews being conducted during a 3 mile run.

Moving Yourself? Pack Like the Pros with These Helpful Tips – Part 1

These days, everyone is looking to save a few dollars, and this is especially the case when relocating yourself and your family. Buying a home is expensive enough, so it is no surprise that one of the most common questions we get asked at Gentle Giant is “how can I cut costs during my move?”

The simplest answer is to buy used packing boxes and pack yourself. Although it may seem like a daunting task, we assure you it is not as bad as you think. As long as you give yourself enough time before the move, take it room by room and step by step, packing doesn’t have to be a daunting task.

The first step in a successful pack is using the proper boxes. By familiarizing yourself with the best boxes to use for the various items you’ll be packing, you’ll prevent the boxes bottoms from giving out. Additionally, you won’t be doing yourself any favors by filling an extra large box with heavy books and cans of soup. An extremely heavy box going through your living room floor is a surefire way to lose your security deposit.

The Book Box - 1.5 Cubic Feet of Raw Power!

This adorable little box may be small, but it is not to trifled with. It packs a mean punch by being able to hold up to 65 lbs. of your heaviest books, wine bottles, CD’s or vinyl records, hand tools, canned goods, dry food, kitchen utensils, or any other smaller, heavy items.

 

 

The Linen Box – 3.1 Cubic Ft. of Cardboard Boxery!

This medium sized box can take almost anything you can throw at it. If you’re in the mood for packing linens, folded clothes, pots and pans, toys, lampshades, or pillows, this bad boy is the box for you!

 

 

 

The “Large” Linen Box – 4.5 Cubic Ft. of Boxy Goodness

This beautiful box is certainly not your grandparents Large Linen Box! Not for the feint of heart, this box is similar to the 3.1 cubic ft. Linen Box, but is better equipped to handle lighter, bulkier items like linens, folded clothes, blankets, quilts, and pillows. This box can also be used to protect over-sized lampshades.

 

The Dish Barrel – A 5.2 Cubic Ft. Box that can dish it AND take it!

For years, people have griped that there is simply no perfect box to pack dishes, well now those people can take those gripes, wrap them up in packing paper, and safely pack them in this double corrugated with their dishes, china, glassware, lamps, and other fragile items!

 

 

For fans of vintage Gentle Giant, take a look at this great video starring our Director of Sales, Tom O’Gorman, as he walks viewers through the box selection!

 

 

What Makes a Gentle Giant?

When I first started moving furniture back in 1980, I knew a few things. I knew that the moving industry was populated by lugs that didn’t give a broken lampshade about customer service. I knew people always had their guard up around movers, for they were expecting to be taken advantage of. I also knew from my time as a competitive athlete how important the values of teamwork, respect, and hustle were.

I took these few facts and started Gentle Giant, a moving company that I felt could turn the moving industry on its head by hiring well trained athletes who possessed the strength and endurance to give it 110% day in and day out, while also delivering high quality customer service. This formula worked, and with many years of incredibly hard work, word began to spread about Gentle Giant. 32 years later, we are a multi-award winning national moving company with 19 offices in 9 states.

The question remains though, how do we continue growing without losing quality. Better yet, how do we continue growing and increase quality? The answer, like back in the early days, is in the quality of Giants we hire, train, and put in front of our customers. I consider myself one of the luckiest CEO’s around because I don’t have to worry about any of the people Gentle Giant sends out on the trucks.

When we look to hire a Giant, we are not looking for a laborer, but rather a leader. Giants possess strength, integrity, and determination to be a highly contributing member of a fast moving team.

Many current movers at Gentle Giant have been with us for several years, citing workplace satisfaction as a top reason for staying on for so long. We provide a professional and challenging workplace, as well as a valuable set of skills for when an employee moves on to other endeavors.

I say it often, but once a Giant, always a Giant. Do you think you have what it takes to become a Giant? Apply for a job online!

10 Questions You NEED to Ask Before Before Hiring a Mover

The entire moving process is long, complicated, and stressful, so the last thing you want to worry about is hiring an unqualified, unprofessional moving company to move you to your new home. That’s why Gentle Giant compiled this list of 10 Questions you NEED to ask while researching moving companies.  These questions will allow you to easily identify legit companies over other companies that cut several dangerous corners to keep their prices low.

To help, we’ve supplied Gentle Giant’s answers to each question.

1.) How do you select your employees?

Gentle Giant has an intensive interview process, complete with full background checks and physical endurance tests to insure each candidate will make a successful Giant. We also demand more than just athleticism and good backgrounds – moving can be very stressful so we hire interpersonally savvy people who can maintain stellar attitudes in the midst of challenging situations.  

2.) Do you provide benefits for the movers?

Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership. Offering these benefits to employees isn’t just the right thing to do, it makes for better company culture and retention rates in an industry known for high personnel turnover and cheap labor.

3.) How many moves do you complete a year?

Across our national company, Gentle Giant completes over 13,000 moves annually. This number has continued to rise as we expand across the country and work closely with Realtors in the regions we work in. Gentle Giant has even grown during the down economy, which is another thing to ask a moving company: how well have they done over the last few years?

4.) If there’s a problem during the move, who will be handling it? Which department, individual, or a third party?

The Crew Chiefs Gentle Giant places in charge of moves are experienced, expert movers who have received extensive training which can often lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything.

5.) What type of estimates do you offer?

We offer hourly estimates and “not to exceed” estimates for local moves.  Binding estimates are offered for interstate moves.

6.)  Do you take credit cards?

Yes, as well as checks and cash.

7.) Are you (your company) a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover?

Not only is Gentle Giant a part of the AMSA, but we were recognized by them as the Independent Mover of the Year in 2009. In all of Gentle Giant’s regions, we’re members of the Better Business Bureau and the Chamber of Commerce (we also won the much-coveted BBB Award for Marketplace Ethics).

8.) Does your company offer secure storage?

In all of Gentle Giant’s regions, we offer secure, fully insured temperature controlled storage options. Gentle Giant’s storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage (which is not the same as temperature controlled) is also available in most regions.

9.) Do you offer insurance for moving?

Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.

10.) What makes you different from all the other movers?

Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

We hope that this has been helpful, and if in the end you want to go with Gentle Giant in one of our regions, including San Francisco, Seattle, Charlotte, Washington DC, Lorton, VA, New York, Rhode Island, New Hampshire, or Massachusetts, then please call us at 1-800-442-6863 or Request an Estimate Online.

10 Questions You NEED to Ask Before Hiring a Mover in Washington DC

The entire moving process is long, complicated, and stressful, so the last thing you want to worry about hiring an unqualified, unprofessional moving company to move you and your family to your new home. This is why Gentle Giant‘s Washington DC Branch has compiled a list of 10 Questions you NEED to ask while you are researching moving companies.  These questions will allow you to easily identify legit moving companies over other companies that cut several dangerous corners to keep their prices low.

To help, we have supplied Gentle Giant’s answers to each question.

1.) How do you select your employees?

Gentle Giant has an intensive interview process, complete with a full background check and a physical endurance test to make sure the candidate will make a successful Giant.

2.) Do you provide benefits for the movers?

Gentle Giant provides health and dental insurance, 401k, short and long term disability, as well as additional Health and Wellness benefits, including compensated gym membership.

3.) How many moves do you complete a year?

The number of moves Gentle Giant has done locally in Virginia and the DC area is only a fraction of the 13,000 moves Gentle Giant does nationally every year. This number has continued to rise as we expand across the country, strengthen relationships with Realtors in the regions we work in, and continue to grow our Interstate business.

4.) If there is a problem during the move, who will be handling it? Which department, individual, or a third party?

The Crew Chief’s Gentle Giant places in charge of moves are experienced, expert movers that have received extensive training which can often times can lead to the proper handling of claims right on the spot as they happen. However, if a problem needs further attention, Gentle Giant has a highly trained, in-house Quality Control Department that professionally and diligently handles every type of claim that comes in. In most cases, claims can be handled on the phone or in person by a handy Quality Control Field Representative, who can fix, repair, or replace almost anything.

5.) What type of estimates do you offer?

We offer hourly estimates and “not to exceed” estimates for local moves.  Binding estimates are offered for interstate moves.

6.)  Do you take credit cards?

Yes, as well as checks and cash.

7.) Are you (your company) a member of the American Moving and Storage Association, The Better Business Bureau, or are you listed as a Pro Mover?

Not only is Gentle Giant a part of the AMSA, but we were recognized as the Independent Mover of the Year in 2009 by the organization. In all of Gentle Giant’s regions, we are members of the Better Business Bureau and the Chamber of Commerce.

8.) Does your company offer secure storage?

Gentle Giant offers secure, fully insured storage options. Our storage comes with a detailed inventory list for easy access to specific items in storage. Climate controlled storage is also available in most regions.

9.) Do you offer insurance for moving?

Gentle Giant offers Full Replacement Value Insurance, Actual Value Replacement Insurance, and a Basic Liability Insurance. Insurance options are carefully explained to each customer during the booking process, and can be changed on the day of the move with the job’s Crew Chief.

10.) What makes you different from all the other movers?

Gentle Giant has been a leader in the moving industry because of our intense focus on customer service, the athleticism of the crews we send out on jobs, and our 100% Money Back Guarantee. Unheard of in the industry, this Guarantee states that Gentle Giant customers are entitled to a 100% money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

We hope that this has been helpful, and if in the end you want to go with Gentle Giant in Washington DC, please call us at 1-800-442-6863 or Request an Estimate Online.