SOMERVILLE, MA - Gentle Giant Moving Company, the premier residential moving and storage company in Massachusetts with locations in New Hampshire, Rhode Island, New York, Washington DC, North Carolina, Virginia, Washington State, and California has been awarded the prestigious and difficult-to-attain 2011 Angie's List Super Service Award.
This exclusive recognition is awarded at the beginning of each year to companies who have achieved and maintained a superior service rating on Angie's List throughout the past year. Fewer than 5% of the companies on Angie's List meet the eligibility requirements to be considered for the award.
"Our Super Service Award winners are the cream of the crop when it comes to customer service, said Angie Hicks, founder of Angie's List. "To help our members easily find these exceptional service companies, we've added Super Service Award logos to each of the winning company names on AngiesList.com. Our members tell us they love that additional bit of information."
This is the twelfth time that Gentle Giant Moving Company has been recognized by Angie's List for providing superior customer experience. The company states that its operations and customer service functions are geared toward making each customer a "customer for life," with 80% of its business generated through referrals and repeat customers. The company reports that this high rate of customer retention has allowed it to continuously increase revenue over its 31 years of business to more than $28 million in 2011.
"The Super Service Award from Angie's List is very meaningful to Gentle Giant," said President and CEO of Gentle Giant Moving Company Larry O'Toole. "This award helps support our belief that if you invest in your employees, set high expectations, and reward them for treating people well, your customers will receive the best care and share their experience with others." While Gentle Giant has been honored with numerous awards from the local and national business communities, O'Toole notes that, "our most valued achievement is the feedback of the many satisfied customers." The company has made comments from several of its customers available on its web site (http://www.gentlegiant.com/custfeedback.htm).
Angie's List Super Service Award winners have maintained an "A" rating overall; have received a minimum number of reports; are NOT in the Angie's List "Penalty Box," and do NOT have an unsatisfactory rating with the Better Business Bureau.
To further help consumers easily identify Super Service Award winners, Angie's List encourages winners to post (free-of-charge) their hard-won Super Service Award logo on company business cards, invoices, vehicles, awnings, windows, signs and employee shirts/uniforms.
About Gentle Giant Moving Company, Inc.
Founded in 1980, Massachusetts Moving Company Gentle Giant is a premier residential and commercial mover, offering local moving, interstate moving, and international moving service. Named 2009 Independent Mover of the Year by the American Moving and Storage Association, one of the Boston Business Journal's Best Places to Work in Massachusetts in 2004, 2005, and 2006, winner of the 2006 International Torch Award for Marketplace Ethics by the Better Business Bureau, winner of the Better Business Bureau's Torch Award for Excellence in 2002, 2003, 2005 and 2008, nine-time winner of Boston Magazine's "Best of Boston," six-time winner of The Improper Bostonian's "Boston's Best Moving Company" award, twelve-time winner of the Angie's List "Super Service" award, and 2007 Top Small Workplaces award from the Wall Street Journal and Winning Workplaces, the company's services include craning, piano moving, complete packing services and unpacking services, and other related services. Gentle Giant offers storage facilities and dispatches crews from its 18 offices in California, Massachusetts, New Hampshire, New York, North Carolina, Rhode Island, Virginia, Washington, DC and Washington State. For more information, please call (617) 661-3333 or visit www.gentlegiant.com
About Angie's List
Angie's List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie's List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie's List magazine and help from the Angie's List complaint resolution service. Take a quick tour of Angie's List and view the latest Angie's List news.