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Customer Resources

Choose a Moving CompanyWhen you choose a moving company, you should expect quality service during the entire move process. At Gentle Giant Moving Company, we hope that our quality service makes every customer a "customer for life."

For us, that means providing exceptional value throughout each customer's move by offering professional, caring support before, during, and after a move.


Before your Move: Questions

Before your Move: Documentation

  • For additional copies of your estimate, household inventory, high value form, or your move date confirmation letter, please contact your moving coordinator at his/her personal phone or email, or simply call 800-442-6863.
  • Click here to view and print a copy of our Certificate of Liability.

After your Move: Questions or Concerns

  • In the unlikely event that something or your move is damaged or if something is missing, we encourage you to contact our quality control team. They are happy to address any questions or concerns.
  • Call 866-267-4005 or email

After your Move: Feedback

  • We welcome feedback about your move! Learning what went into your decision to choose a moving company, what went well in the actual move and where we can improve will help us provide better service to all of our customers.
  • Complete our customer satisfaction survey. You may win a $50 Home Depot card if you do!
  • If you prefer, email or call 617-806-1058 to speak with our customer retention manager.