With numerous options for packing and moving services available to consumers, we understand that decision-making for your move can be difficult. Gentle GiantTM has achieved industry leadership through an ongoing commitment to excellence and putting the customer first. Our belief that customer satisfaction begins with treating our employees well led to our being named, in 2007, a Top Small Workplace by the Wall Street Journal and Winning Workplaces. Our highly trained professional moving crews, full-service move coordination, specialty services and equipment, and active community involvement are just a few of the reasons that 80% of our customers are repeat or referrals; and that in 2006, we were honored by the Better Business Bureau with the International Torch Award for Marketplace Ethics. Read on for more about the Gentle Giant difference.
Quality Hiring and Training
At Gentle Giant, we believe that putting our people first ensures that they always place
our customers first.
Our collaborative, team-based work environment, where accountability is expected and
practiced at all times, ensures an ideal environment for excellence as well as employee
retention and growth.
Giants hail from diverse backgrounds, yet must be ready to embrace any challenge with
exceptional care, confidence, focus, drive, and humor. Over 80% of our crews are college
educated, and many are or were professional-level athletes. Once they join the team,
all Giants undergo intensive orientation as well as physical training; and throughout
their employment, participate in a formal peer mentoring program, as well as ongoing
training classes as they advance in position.
Start-to-Finish Customer Service
Moving with Gentle Giant means that you can expect the highest levels of service,
start-to-finish. This begins with the pre-move preparation guided by your Moving
Coordinator and extends to follow-up after your move from one of our Customer Retention
Specialists. Our mission of creating customers for life means taking the best possible
care of each of our customers on every move, from the first phone call until after the
last box has been unpacked. When moving with Gentle Giant, you can expect exceptional
service at every step:
- Pre Move: After your initial conversation with a Sales Consultant, you will be
assigned a Move Coordinator — a single contact who will work closely with you at each
step leading up to and during your move to insure the smoothest experience possible.
Your Move Coordinator can also assist you in selecting the appropriate types and amount
of boxes and packing materials from Box Xpress, and aid your decision-making on
valuation (transit protection) for your move. In addition, a variety of helpful
resources, such as a Moving Checklist, are available on our website.
- Move Day: On move day, your Crew Chief will oversee the move logistics and
facilitate communication to insure that you are satisfied with the quality of service.
Should you have additional questions or concerns, your Move Coordinator is available to
you at this time as well.
- Post/After Move: At the end of your move, your Crew Chief will provide you with a customer
comment card, on which we ask for an honest evaluation of our service. If we don’t
receive your response back within several weeks, a member of our follow-up team will
contact you. And, although we have received many awards for our service, we are
nonetheless human and, upon occasion, mistakes do happen. Should any damages occur on
your move, our dedicated Quality Control department will ensure a satisfactory, timely
resolution. Additionally, Gentle Giant offers a 100% money-back Satisfaction Guarantee
on all crew members. Should you be dissatisfied with the quality of service you receive
from an individual crew member on your move, we are prepared to offer the monetary value
of that crew member’s service back to you.
Specialty Moving Services and Equipment
Whether your concerns include how to move your piano to a fifth floor walk-up or
safely transporting a priceless piece of art; placing a crystal chandelier into storage
or moving a pinball machine into your new gameroom, Gentle Giant has the experience
and the equipment to care for your belongings. We own and operate our own crane and
furniture elevator, custom-build crates for fragile pieces, and have developed
practiced technique for moving and hoisting bulky objects.
Giving Back
At Gentle Giant, we recognize that involvement in our community is not only important
to our company and our employees, but also that our customers truly value our commitment
to helping others. Each year, we make it a priority to regularly give of our time and
services, as well as to donate funds, to dozens of organizations in need. Gentle Giant
Rowing Club, Mass Red Ribbon Ride, Everybody Wins, and National Public Radio are just
a few of the organizations with which Gentle Giant maintains an ongoing sponsor and
donor relationship.
