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100% Service Guarantee 

Gentle Giant promises to deliver exceptional service to every customer, guaranteed.  Contact us at any time if you believe we have performed otherwise.  We are proud to offer a money-back guarantee for every member of your moving crew.

Our customers expect and deserve nothing less than a job well done, and we are committed to providing the highest quality moving service in the industry:

  • Service - Our friendly Moving Consultants go above and beyond to make sure you are satisfied, and that every detail of your move is planned and accounted for.
  • Training - Our movers are full-time, seasoned employees that receive exceptional technical and customer-service training
  • Execution - Every member of the Gentle Giant team is empowered to deliver exceptional service from short local moves to long-distance relocations.

Gentle Giant customers are entitled to a money back satisfaction guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover. In the unlikely event that you are dissatisfied with the performance of one of our moving team members, please contact our quality control team at (866) 267-4005 or qualitycontrol@gentlegiant.com.