100% Crew Guarantee

Gentle Giant promises to deliver exceptional service to every customer, guaranteed. Contact us anytime if you believe we have performed otherwise. We are proud to offer a money-back guarantee for every member of your moving crew.

Whether moving locally or moving long distance, all of our customers expect and deserve nothing less than a job well done, and we are committed to providing the highest quality moving service in the industry:

  • Service – Our friendly move consultants go above and beyond to make sure you are satisfied, and that every detail of your move is planned and accounted for.
  • Training – Our movers are full-time, seasoned employees who receive exceptional technical and customer-service training.
  • Execution – Every member of the Gentle Giant team is empowered to deliver exceptional service, from short local moves to long-distance relocations.

Gentle Giant customers are entitled to a money-back performance guarantee for each member of their moving crew: packer, driver, local mover, or long distance mover.

In the unlikely event you are dissatisfied with the performance of one of our moving team members, please contact our quality control team at (866) 267-4005 or qualitycontrol@gentlegiant.com.