The entire move process through Gentle Giant was excellent.
The initial sales representative, Andrew H., was quick to respond, easy to work with, attentive, and documented all the details of my move. He insured that I quickly received an accurate quote for the services that I required, that I was provided the perfect amount of moving boxes and materials needed for the move, and that they were delivered directly to my apartment door at a time that was convenient for me.
My moving coordinator, Dominic G., was great at following up with me ahead of the move to insure a smooth transition from the sales process to moving day. He was attentive as well and insured that both the moving crew and I had the proper information needed for the move. He also made the parking permit process needed for my move into my new place in Boston hassle free and worry free.
Moving day, the most stressful part of the process, was uneventful and stress-free. The moving crew (Alin M., Deividas P., and Scott R.) was prompt, friendly, and efficient. They worked very well together to insure that all of my items, large and small, were properly protected from the time they left my apartment door in Somerville to the time they arrived in my new condo in Boston. They communicated well throughout the entire process both with each other and with me. Their teamwork ensured an easy move which was completed on time and with the quote range that was provided by Andrew.
I would definitely recommend Gentle Giant, and especially Andrew, Dominic, Alin, Deividas, and Scott!