Moving Company Reviews

outstanding! 4rth move with these guys. Best service ever!

Blake and his team of movers were exceptional. I would just say “keep it up”. It’s rare that I call a company “professional”, but Blake and his team were true pro’s in every aspect. Thanks again for your assistance with our move, we truly appreciate it.

The Gentle Giant team, from initial sales and service contacts to day of crew, was brilliant in all aspects. Having moved many times, some with professional moving service companies, I can honestly say this is the first time I can provide this type of review. Thank you. You made the difficult task of moving easy.

This is our second move with Gentle Giants and this time was just as wonderful as the first. The men were polite and efficient and worked in the pouring rain without complaint! I always recommend you to anyone looking for an excellent mover. Thank you!

Great, careful, clever efficient movers.

This was the first time I’ve used movers and will definitely use Gentle Giant if I move again. Thank you for taking good care of my things, and thank you Nelu, Flaviu, and Ramunas for being so efficient (and entertaining – lots of laughter and smiles!). Great communication leading up to the move – very proactive.

Everything went great – the guys were awesome – thank you so much!!

I wanted to let you know right away that Francesco Noe is utterly exceptional!” He was there both days, and everything went exactly as he said, including the timing. I had to arrive late this morning, they had let themselves in as planned, and had already cleared the basement when she arrived. Franceso had said they would before 1 O’clock, and they were out by noon. The whole team, both days, was incredibly nice and efficient, careful.

We had an amazing crew that started and remained organized throughout our move. All movers were polite, focused and very physically fit, making the move very fast and efficient.

I was disappointed that the third mover left the group after half the day. The was not expected and made the rest of the day slower.

Everything was clear and easy leading up to the move. The day of the move was organized and efficient and our 3 man team was fantastic, courteous, careful and speedy! You also had the cleanest moving truck I’ve ever seen (inside and out). We will highly recommend Gentle Giants to friends.

Alin and Sarunas were excellent, well-coordinated, problem-solving professionals. This was not an easy move and they handled it incredibly well.
This is why we use Gentle Giant.

Everyone i spoke with helped a lot. Made what seemed impossible very do-able. The guys couldn’t have been nicer or more efficient. But a few labelled boxes ended up on the wrong floor – but not a big deal really!

Move that regularly takes one hour….took 3 with no reason/update from driver.
Many pallets had large pieces of broken glass in them.

Despite some day-of complications, your team was flexible and extremely helpful throughout.

The movers were extremely professional, time efficient, and careful with our items. Will highly recommend.

Everyone was extremely professional and fast working.

As always — Gentle Giant Rules !!

They are the only moving company I would ever use and I have referred the company to more people than I can count !!

THANK YOU !!

Thanks to the whole crew of movers who were polite and professional and took great care to get things set up in the new house exactly as I wanted it. Also many thanks to Dominique in your office who rescheduled (several times) when my settlement date changed at the last minute. She was professional and friendly and really helped me out at a very stressful time.

This is our fifth move with Gentle Giant and every facet of the move has always been excellent. The initial communication has always been clear with excellent follow up. The teams have always been professional and extremely helpful when needed. Each member of this team worked well together and were efficient in completing the project on a timely basis.

I have used gentle giant for 3 moves now and each time the experience has been wonderful. Don’t stop doing what you are doing!

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Your people were very accommodating. I was gathering furniture from an on-line furniture company in occasional shipments to organize my daughter who is starting out in an empty apartment. Once everything was together, your people delivered it and took away unnecessary packaging.They did very well.

After her one-year assignment I will be in touch to move her out and mostly likely on to another city.

Movers were excellent, hard working, pleasant, helpful and respectful. High praises. Thank you for making my move easier!

I found the professionalism of Milic and Eric to be exceptional.

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The movers on both days were professional, friendly, and helpful. I have absolutely nothing but rave reviews for all four of them. They were efficient and cared about not taking too long, but ensured that everything was where it should be. Awesome experience.

Very friendly, trustworthy, efficient, flexible.

Blake and outstanding crew were fantastic! We had a multi home move and lots of loose ends. They arrived and packed up all last minute items without any issues. Thank you!
Fabulous group of guys, all professional and they all made our move more pleasurable.

Always a professional crew who are accommodating, nice, and very personable. They always act like they care about my stuff and about making me happy.

Very professional and courteous.

Great work sending back the same crew chief that moved me out

We could not be happier! From my first contact with Krystal to our last with our move team lead Scott… the service was superb. Specially Scott and his team. I can’t say enough great things about them all. They were extremely professional and attentive. They made our move stress free. It was obvious from the start that they knew what they were doing. Without a doubt we know who we will be calling next time we move – Gentle Giant!

As always, a flawless move, from the office staff to the polite young men who treated my belongings as though they were precious. How refreshing!

The crew for this move was very efficient, showed initiative and were very professional and accommodating. I appreciated their attention to detail and willingness to complete the job exactly as I wanted it done.

The move is complete!
The crew was fantastic. The came right on time and did not stop working till the job was complete. Very professional and personable crew.

Everyone was very helpful, including informing me about anything they unloaded that had been damaged during its time in storage (unrelated to Gentle Giants). I was especially impressed at how quickly they unloaded a 16’ pod: under two hours with two flights of stairs!

Personable, professional guys, happy to help, and working very quickly.

Great team – great work

The end-to-end service was excellent. The web site allowed for a simple, but comprehensive quote and Monte’s team showed up on time, were highly professional, and worked hard to get us moved. I will recommend GG without reservation.

Fantastic Four person crew. polite courteous, worked hard and fast. We are doing a secondary move in November and I’m going to try and request the same crew….

From the time Blake introduced himself and the crew it was “serious business under way”. No wasted motion everything smoothly handled. It was a pleasure watching .

Over the past three years I have done 3 moves with Gentle Giant. In all cases I was impressed by the friendliness of the crew, their care in handling my possessions, and there willingness to go the extra mile.

Excellent interface with movers. Very careful in moving and storing furniture prompt and worked expediately

Move out started a bit slow (first hour to hour and a half) with one mover tagging everything, one dis-assembling bed, and just one running up and down the stairs with the boxes, but went pretty smooth after that. All were very careful with everything. The move in was very quick and smooth, and again, all careful.

All in all, thought they did a great job, thought the price was quite reasonable, and would use again.

Really nice guys–warm, friendly ,careful but businesslike–work,and recording of work very efficient.

They were so very kind. I had just recently lost my beloved oldest daughter who was only 29 and these two young men could not have been sweeter. Bambi the young lady who set everything up was an angel. I was very stressed and they all really helped to ease my anxiety. I’ve been using Gentle Giant for years and you never disappoint. It always seems like I’m dealing with family.
Thank you

Riley and crew were extremely professional. They arrived at the very beginning of the window for both pick up and drop off. Riley continuously asked if there was anything else that needed to be moved prior to leaving. I would use Gentle Giant again without question!

Not only did the crew show up well ahead of their scheduled time, but the crew leader (Darren?) was very communicative and overly generous with accommodating the uniqueness of my building. His team was very friendly, hard working, and generous with helping me move personal belongings into my personal vehicle.

We loved working with Gentle Giant! Would really recommend- movers were kind, quick, effective, good communicators; none of the stuff was banged up, all well-packed and carefully transferred. Thank you guys!

great overall! there was one dresser and a chair we wished were wrapped better because they got a bit bumped up – but we were still happy with our move.

The crew were knowledgeable, efficient, and professional. They had served other customers with moves into and out of the apartment building and placed the moving van in a spot clearly better than the building management had suggested to me earlier.

I appreciated that the crew not only moved the boxes and my other belongings, but partially reassembled my world. They set up my bed (frame, box spring, and mattress) and workspace, a 10 foot section of kitchen countertop supported by a couple of steel saw horses. I couldn’t have done either by myself. They treated the efforts as just part of a normal job.

It was clear from the helpful and cheerful attitudes of all the people I encountered in both of the moves Gentle Giant did for me that it wasn’t just the luck of the draw that the staff and moving crews were excellent. It is apparent that Gentle Giant as a company fosters a cooperative and supportive workplace culture. [I met Larry at a conference for which I was the photographer and happened to sit with him at lunch.. He values the quality of the service his company provides and the wellbeing of his employees.]

Jordan James and Javien Delgado offered a wonderful experience. They arrived on time, scouted out the layout of our departing residence and selected a parking spot that would accelerate the time. Our moving estimate proved to be on track, and they were ready to roll away within about 2:15 minutes of getting there. They were finished by around 5 hours, and even managed to set up the heavier furniture with felt pads to allow us to move the pieces around after they left. We don’t intend moving in the next 10 or so years, but if we did we would return to Gentle Giant for a third round.

As usual, the movers were on time, great to work with and very efficient, too.

We had some issues with getting the van parked, and the crew was very patient and really reduced the overall stress.

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We had an excellent team for our move- professional, smart, polite and collegial. They did a great job. Thanks for your help

Hiring Gentle Giant was the best decision for my move. All of the hard work of the Gentle Giant crews, including the teams who moved my stuff out, moved my stuff in, and the administrative team made the process as easy, quick, and stress-free as possible. I will definitely be recommending Gentle Giant for anyone moving in the future.

Michael was an excellent crew leader. Very professional and explained everything along the way. I was very nervous as this was our first move with a moving company, and it was on September 1st, so I knew it was going to be a hassle. They were able to find parking for the truck with ease, and the move was done quickly and efficiently while my fiancée and I sat back and watched. They took direction as to where we wanted our items placed, and the move was over before we knew it.

Jim, London, and Shane were hard-working and upbeat. They made a stressful day a lot better.

From the first phone call to the handshake at the end of a two-day move, Gentle Giant were professionals who excelled both in communication and know-how. I worked with Colm over the phone and email and he was friendly and thorough in soliciting info from me and for preparing me about what to expect in terms of price and logistics. He was part of the team that moved me and I also got to know his expertise in the physical aspects of the job. He and the other moves went above and beyond to move my belongings efficiently and carefully. They navigated third-floor stairways and tight corners with ease. Amazing! I would definitely work with Gentle Giant again for future moves.

The team was fantastic. We enjoyed getting to know Alin, Octavian, Anar, and Paul. They did a wonderful job, and they were quick, cheerful, and conscientious. We’d use Gentle Giant again for our next move!

Orion was an amazing crew leader, and Sam, Will, and Jack also stood out as extraordinary people who made our move much less stressful than it otherwise would have been. It is their courtesy, care, and respect for our time and our belongings that endear Gentle Giant to me and my family. Bambi was also amazingly friendly, helpful, concerned, and responsive!

Friendly & efficient crew!

Dear Prez O’Toole,

You’ve got some top notch guys working for you. Chuck, Brendan, and Kristian were professional, efficient, friendly, and an all around joy to have help us move. They packed up our first place insanely fast, and unpacked at just about the same speed. They kept up an amazing attitude the whole time even though it was the September 1 nightmare moving day, and happily offered to help move items around the rooms until it was the set up we wanted. We had one ceramic bowl that broke, but I am now positive it was because we packed poorly, as those guys were gentle (giants) with all of the furniture and boxes, especially those labeled “fragile”.
It is safe to say that when I accidentally said “this was fun!” to them as they were leaving, I truly meant it. I’m sure they were tired, and probably wouldn’t classify moving as fun, but they never showed any signs of it, and it was a genuinely enjoyable and stress free experience for my roommate and I. We would’ve bought them some pizzas and beer if they didn’t have multiple more jobs to do that day.
We are so thankful for the great job they did, and would use them/ GG again in a heartbeat.

Thanks again!
Francie

The crew was so friendly and helpful, and made the whole process easy. MUCH THANKS to London and Jim (I think?) who on August 31 helped me pack. They were awesome. It would have been a much more stressful experience without them. The moving guys had me set up in my new place quickly and efficiently. Great experience!

Matthew O’Sullivan and his team did everything we asked for and more…We finished several hours earlier than planned with no loss of care or attention. I was really impressed with his calm planning and execution of everyone on his crew.

Movers were AWESOME. So efficient and patient.

The movers were on time (came early,actually – which was great), efficient, careful, and somehow very cheerful through it all. Great moving experience!

Most amazing moving experience. Our movers were professional, on time and incredibly fast.

Movers were awesome, efficient and friendly.

There’s no one better in the biz!! Your ram makes what is otherwise a stressful time in someone’s life as easy and enjoyable as possible. CS is 5 stars.

The move was great. There was an issue with a permit not being filled out for our move in location which made me very nervous. But the guys handled it like the pros they are! Jerry, Chris, Stephen on the front end and Shane and Austin on the back end were over the top friendly and courteous. They were efficient and always happy!! AmandaLynn was extremely helpful and patient with my questions and concerns. When we discovered that the permit had not been pulled the team was attentive and explained what would happen.

The move-in team did an awesome job trying to figure out how to get the queen sized box spring up to the second floor since it couldn’t fit up the stairs and they tried multiple routes and did figure it out which was fantastic.

The people who conducted my move were extraordinary. They were fast, friendly, and efficient. I cannot recommend them enough to other people. I will sing their praises until my dying days. They saved my skin on Sunday morning and I am extremely grateful.

September first in Boston is very stressful. The guys who moved me (Alex and Eddie) were so professional and fast that it made me feel calm during the chaos. Not only were Alex and Eddie cheerful and calm themselves, they were so efficient that they were able to shuffle things around and move me 3 hours earlier than expected! Joel at the dispatch office was also so helpful getting the timeline bumped forward. I’d never heard of people getting moved 3 hours earlier than expected on 9/1 so this was very exciting for me. Thanks to Gentle Giant, I’m never moving without movers again.

Great experience. Profession team in the office. Professional team on the move.

Great experience with your moving company Crew called to let us know their arrival time Two guys came that were very polite worked quickly and neatly and with loading the furniture in a very timely manner Once arriving at final destination same experience unloaded everything in a quick and timely manner Would definitely use this company again and would also recommend company to family and friends!

I’ve moved 8 times in my life and the Gentle Giant crew was hands down the most professional, courteous, and careful group I’ve worked with. My hat’s off to you guys!!!

Tim Reilly and Mike Donlan were amazing! Friendly, efficient, professional. Could not have asked for a better moving experience. They arrived on time, were careful with our belongings, packed everything up super quickly. They were also very accommodating, as we had 2 pick up locations and I am currently on crutches, one with a questionable parking situation, and helped carry down some things we were taking in the car and/or out to the dumpster. On top of being awesome, they actually came in under budget. It was a great experience working with Gentle Giant from the beginning, and you made what was potentially a very stressful day exceptionally easy. I cannot recommend these Tim and Mike highly enough.

The move was very professionaly executed. What I really appreciated about gentle giant was that in their estimate, they mentioned all the little details that would cost money, including the price of the parking permits. This was really helpful because no other company that I asked estimates from gave me all the detials.

What I would have liked is to not have had to pay a 4 hour minimum for the move in the morning. I would have preferred to have paid only for the time actually spent on the move.

Every employee that was involved with my move this weekend made the experience easy and stress free. Teresa Camara helped to coordinate a last minute time change. Deividas Augutis and Daniel Vlas showed up on time and ready to work. They waited patiently while we got our keys and were ready to get started right away when we arrived to the new apartment.

Andrew and Scott were absolutely terrific. They worked super fast, were thorough and so friendly. Had a great moving experience (which . I don’t think many people can say!!)

Ellis and Christian were great. We had trouble with the size of our couch and they brainstormed and got us moved.

Francesco and his 2 crews were fantastic.

We appreciated the care of the crew, their humor and collaboration between themselves and with us, and overall hardworking approach to the move.

Team was friendly, helpful and fast!

The movers were incredibly quick and efficient, very personable and friendly, and all of our stuff was transported safely!! I have no complaints at all. We were very happy with the service provided to us!

Amazing–couldn’t believe how fast and efficient. Also very nice crews!

From the beginning, William Sterling was very accomodating of my move (even when I booked relatively last minute), and Teresa Camara followed up several times with reminders and check-ins. Both of them answered my many questions.

Deividas Plerpa and Arnoldas Karla did a wonderful job with my in-building move to a new apartment unit. They arrived on time and finished the move promptly and efficiently (on a Saturday evening nonetheless). They even took apart my bed frame and reassembled it in the new unit. I appreciate that they covered my belongings with moving blankets before moving so that nothing was scratched or damaged. Great crew that is part of a great company!

We had the best experience working with Gentle Giant! It was a logistically complicated move for us and Bambi was incredible, providing us guidance and accommodating our requests. It was a two day move and both crews were fantastic. Professional, fast, friendly, and took great care of all our furniture and possessions. Please thank Robert and his crew from yesterday for us. They were just excellent.

the crew was friendly, quick, and effective. Well done.

We had the best experience with gentle giant. They were able to make a last minute adjustment (at 5pm the day before our original move) which helped save us a ton of time, money, and stress. On the busiest day of the year in Boston, August 31, they were able to move us out of our old place and into the new one in a matter of hours. Everyone involved in both the office and movers side was great!

very professional and flexible. showed up on time, worked efficiently, and did a fantastic job

The Giants work hard! Also, they accommodated our last minute request to do the move all in one day instead of two when we learned we could get into our new place a day early.

In the rush of buying a house while pregnant, I didn’t have a chance to carefully research moving companies. Gentle Giant had come to Porker Street (our block party) a few years ago and seemed nice so I just went with y’all.

The quote was what we expected – but then I heard from a friend that his move (with another company) had ended up costing him twice what the company had quoted. I was worried we would have the same experience.

Kieffer came to do a quote and gave us advice on how we could save money by saving the team time (moving fragile things ourselves for example). When asked about eco friendly options, he said we could have used boxes delivered to save money as well.

When Andre (Aussie Andre, not Romanian Andre – I think he’s Aussie anyway) dropped off the boxes we requested, he said he was worried about how narrow the street was. When we brought this up to Kieffer over email, they decided to send just a van for packing day. Kieffer and Domonique were communicative and clear over email leading up to the move.

On packing day, Octavian and Nate were friendly and professional – thinking of everything so I didn’t have to. They were efficient and finished earlier than I expected. They communicated clearly each step of the way and were patient while I made decisions or dealt with unexpected situations. Octavian was worried about how narrow Parker Street is so he called in and ordered a smaller truck to avoid headaches the following day.

On moving day, they were joined by Andre (Romanian Andre). Andre was also great – together they efficiently packed up the rest of the house and loaded up the truck. They worked through lunch so they could finish earlier, meaning I was in my new house with all my stuff earlier than expected. And the final bill was less than my original quote and very reasonable for the amazing job that Gentle Giant did each step of the way. I would absolutely recommend Gentle Giant to a friend.

Thank you for helping me once again, this time with the small move of my son’s belongings to storage. There will be another much larger move in coming months. Once again you’ve organized beautifully and sent two wonderful movers: Lukas Sutkus and Gytis Vitkevicius. Good, courteous men

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The customer service was excellent every step of the process. Would not hesitate to recommend or use again.

Everybody from Gentle Giant went out of their way to make this experience pleasurable. Thank you !! I have moved many times. The only mover I will choose from now on is Gentle Giant.

Best moving experience ever. The men who helped us were incredibly kind and hard working and we felt very taken care of and relaxed. We appreciated the care and attention paid to our belongings and needs.

Peter’s team (Chris and others) was very professional, careful, caring, and very efficient. They inspire confidence. We chose GG because of our previous experience and not because of the real estate agent, although she did mention GG along with others. We appreciate the free overnight holding of the stuff in the truck, a service that Elizabeth coats was very kind to recommend and helped arrange.

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These guys were great. They all were energetic, smart, respectful and neat and orderly!

Dedicated, friendly and responsive crew

The team members did an excellent job of packing, moving and unpacking. They moved quickly but never felt rushed. They were very courteous and personable. The customer service leading up to my move was also excellent. I would strongly recommend Gentle Giant and plan to use you again in an upcoming move. I can’t think of anything I would recommend for improvement at this time.

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They were fantastic!!!

The crew that moved us were all friendly and helpful. They could not do enough for us. They were very professional and seemed to really enjoy the work they do. We have moved several times in and out of houses ourselves and we are so happy we decided to hire professionals. We saw the care and attention that was put into wrapping and moving our furniture and would not go back to doing it ourselves again.

The move went like clockwork. No issues

This was the easiest move I’ve ever had. No problems at all.

This was my second experience with Gentle Giant and was extremely happy with both experiences. From the booking to the move everything is so professional and the crews are wonderful. Thank you so much!

This is the fifth or fifth time we used gentle giant. Everyone is amazing and professional and friendly!

Rudy is the consummate professional and the crew of Theo and T were great, too!

The crew was very very nice, and helpful — I had more “stuff” than would fit into the condo I was moving back into, and the crew was smart about fitting everything in. However, they were very quick with some of my items, which I have detailed in an email to Peter Heidekamp. Although I was packed and moved by GG only 2 months ago, this crew told me one of my pieces had to be emptied (other crew moved as is) and took my clothes out of hte dresser and just stuffed them into a box. Also, a fragile lamp that had been moved by GG in May “as is” — which looks like a tall paper lantern – was simply crushed down flat by one of the movers. I cannot find the fixtures now, and don’t know if the lamp is salvageable. Crew also forgot to charge their electric drill, so taking my platform bed apart took quite a bit of time, and I am concerned that it was not screwed back together with an electric drill, but manually. The bed was originally assembled using an electric drill when it was purchased, and the GG crew which packed and moved me in May, 2019, used an electric drill to take apart and reassemble. Manually screwing in screws just doesn’t do the job of an electric drill, I don’t think! So, they were extremely nice people, and wanted to be helpful, but were not as organized as I had experienced with my GG crew in May.

My experience with Gentle Giant was excellent. My crew arrived on time and they were very professional and efficient. They handled my belongings respectfully and I would highly recommend them. My crew was Mark, Aaron & Ronan.

John, Mike, and Alex did a great job.

Everything about my experience was fantastic. I worked with Bambi to complete the reservation and figure out all the required info, and working with her simply could not have been better. She was extremely helpful, knowledgeable, and appreciative of the needs I outlined related to my moves. I also had to make some last minute changes to my reservations due to unexpected changes, and she helped to seamlessly address those changes.

Moving day was also just fantastic. Gerard and Julius were awesome. They showed up on team (even a little early which was great), and worked their butts off to get the move completed as quickly as possible. They really showed that they know what they’re doing as they exhibited a lot of care when packing my belongings and made sure nothing was going to be damaged during the move. They also seemed like a great team and worked really well with one another.

As a result of my experience with Bambi, Gerard, and Julius I can say that Gentle Giant will always be my go to company for moves and I will most definitely be recommending Gentle Giant to any friends and family that are in need of a top notch moving company.

David Craig assisted us with our last minute needs for moving our freight items and everything went smoothly and efficiently. I will be sure to request your services for any future moves!

We highlighted five pieces of furniture (and art) that we wanted particular care to be taken with. Each piece was carefully wrapped and I firmly believe was not damaged during shipment. However, one of the pieces (an expensive chair) arrived damaged (and has subsequently been successfully repaired, thank you).

I can only assume that the chair was damaged when another item inadvertently impacted it while being removed from the living room. I would suggest that this outcome might have been entirely avoided had the pieces we identified been securely wrapped before any other moving action was taken. That way, an inadvertent impact would not have caused any damage.

So my suggestion for improvement is very simple: wrap up the delicate stuff first, not “as you go.”

B and his team were awesome. Hard workers, respectful, fast, careful.

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The moving crew was efficient and careful.

As always Gentle Giant’s does not disappoint. The crew was better, best, and “bestest” all three guys were professional. courtesy, and moved at the speed of light!!!

Mac & Chris were awesome. Hustling and extremely personable.

Professional teams..engaging..

My fifth move with GG. Always a great experience.

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These guys were very attentive to our requests and took the upmost care in packaging and moving our possessions. They were on time and very polite.

We have used Gentle Giant for our last 3 moves and will continue to use and highly recommend if asked about this service.

Great team but cost too high this time on my third move with you

The team was energetic and polite, they worked very hard all day both the packing crew and the moving crew. The team leader was very professional and knowledgeable and the sales contact was an extremely practical and easy going person who made it all much easier then I thought it would be.

Everything went smoothly from my initial estimate request to the move. The office team was pleasant and attentive to every detail. The moving crew was helpful and efficient, and I ended up paying a bit below the low end of the estimate thanks to them!

Fantastic crew! Thoughtful, respectful, very efficient, and experienced. It was a long hard move but they were awesome.

Movers showed up on time, they were friendly, knowledgable and efficient. I was pleased with the experience overall.

This is the second time in a year that I have used your services. In both instances the team was very professional, kind and fast. It really has been a pleasure working with Gentle Giant!

They were on-time, polite, and worked hard from start to finish.

This is my second move with Gentle Giant. The things that impressed me during this move were:
1. Immediate response to me after filling out the form on-line for Gentle Giant
2. Each email was responded to in a professional, timely manner
3. All questions were answered the first time – although I could not remember the name of the person handling my account, Elizabeth Coates answered the question professionally and timely – she did not say – “contact Amandalyn”
4. Movers were neat, professional and worked hard – there was no down time – except for lunch
5. Made sure we were pleased with the placement of furniture prior to leaving
6. Movers were timely

I am not retired, but worked in the insurance industry and a lot of my work was centered around operations and customer service..You definitely are training your people right, giving them the information to answer questions and they all understand the importance of customer service

David was great arranging the pickup and return of my items, and Tomas and Shaquille were very nice and careful. Great team of people, I will recommend you to anyone I know who is moving.

My movers were extremely impressive. They were friendly, systematic, efficient and very professional. They did not stop or break until the entire job was complete. This company is the very best and I will not only use them again, I will refer them to all my family and friends. Thank you so much for selecting young men who are awesome!

Rudy was amazing to work with! He was so professional, efficient and friendly. We were impressed by how quickly he was able to schedule the move and how quickly he got it done. We also very much appreciated Bambi working with us over the weekend to get it all scheduled. Excellent all around!!

This is my 3rd time using GG. My move crew was fantastic- quick, efficient, courteous and very professional. I would highly recommend your company.

Our moving team was INCREDIBLE! My time window was 12:00-4:00 and they arrived promptly at 12:00. The move was quick, easy and the team had a great attitude. They did an amazing job!

I really liked the two the movers who moved my stuff! I didn’t expect to be impressed, because I was just thinking that movers would come and move my stuff–what is there to be impressed by?

After talking to Justin and Max for just a few minutes, it felt like I was talking to old friends! They were extremely friendly, fast, and careful! I was extremely impressed! I can’t say enough good about these two gentlemen! They are great guys, and great assets to Gentle Giant!

This is my second time in less than 3 years using Gentle Giant. After using them the first time, I didn’t hesitate to call you again. My fiance asked if I called for pricing from anyone else and I said no. I explained I trusted Gentle Giant and anyone that can get me from Beacon Hill to Salem on Halloween weekend, deserves my business.

London, Shane, and Jordan were fantastic. Not only were they professional but courteous. You could see they were there to do a job and do it well. They also worked very well together.

I hope I am not moving again anytime soon. However, I have been an advocate for Gentle Giant and will continue to do so.

Movers were all very friendly and helpful and good at moving things

Worth the price. Quick, efficient, and careful — everything was moved without a hitch.

Great moving team were nonstop the entire process best moving team I have ever had over 7 or so moves I have done in my life

Friendly fast and efficient crew. Very pleased with the experience.

Our crew was professional, efficient and friendly. We were extremely impressed with the care they took with not only packing, but moving our belongings.

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We moved in stages and we had the same team leader for both moves and he was a doll! Very professional, communicated well and tactfully educated one of his new team members when he was about to do something or move something in the wrong manner. We have to move out one more time when renovations begin and I will keep my fingers crossed that we have the same gentleman heading up the work.

They were great guys. Both were cheerful, listened to what I wanted, did exactly as requested. An excellent experience.

Our crew was fantastic: professional, thorough, efficient, helpful, and pleasant and positive throughout. It is hard to imagine a better experience.

I worked with Rob for the estimate, Teresa as the coordinator, and Alin, Edward, and Deividas as the movers. All were so patient and helpful! I had a million questions, and I wanted everything done just right. I couldn’t have asked for a better moving experience.

Ultra polite & respectful men, and I appreciated the handshakes and introductory first names. It was easy for me to be aware of who was “managing” each crew. Also, I appreciated the fact that so many nations and races were represented.

Very professional and accomodating

I’m sure I’m butchering the spelling of their names, but we were very satisfied with Canessay, Eustis and Elmer. Elmer showed excellent leadership skills-directing the other two guys in a professional and kind manner. He, especially, even greeted others in our building. The guys worked very quickly-I feel as if they used our time efficiently…we pay by time, after all. Appreciated how they all had company shirts-they even stayed tucked in…a minor detail but a sharp looking one. The guys set up our stuff where we wanted it-saved us a good deal of time. They were just generally friendly as well. Positive guys. Office staff was very present and professional during conversations. They had me at hello.

The best movers we’ve ever had. Brian, Jamal, and Walter were wonderful.

I have only ever used Gentle Giant since the beginning when I believe my first move 70’s/80’s Larry moved me. They have continued to provide professional, efficient service, during what can be a stressful time. I hope not to be moving again too soon, but when the need arises , it will be Gentle Giant.

Great all round experience with the exception of the movers denting 2 small areas on the front of my bedroom dresser.

Isaac was fantastic! So friendly and easy going, helped me with all my decisions about where to put things in new home. All the guys were so nice and professional! It was a hit two days and 3rd floor walk up but they kept going nonstop and never complained. Great work ethics on these men!

They arrived over an hour late and I wasn’t contacted by your office. The first person I called didn’t call back. The second person was more responsive. That part was concerning because there was a limited window to move out of the tower I resided in.
Once they arrived they were professional and worked very hard. The Foreman managed his crew well.
They tried diligently to get my furniture into the small stairs/apartment and worked hard to do so. About $3K worth of furniture didn’t make it up and stayed with your movers as I had nowhere to bring it. I hope that it got put to good use or given to a charity.

Excellent process from initial phone call to the move date.

My crew was pleasant and efficient.

I have used you twice in 2 years. Each time the entire crew were exceptional – courteous, willing to do whatever you wish, incredibly organized and did not waste a minute. I wouldn’t use any other moving company.

Everything was great except for the parking permit at the beginning of my move was put up – but there were two cars parked there so I had to wait upwards up 30 minutes for the moving team to find a place to park. I called Boston public works and they said they’d have a tow company come and remove the cars but the towing company never came. The movers were very apologetic but that caused our move to be much long than anticipated. Is there anything that can be done? I have used you guys twice in the last and you have been great!

The three guys were excellent customer service prior was good and easy too. Little bummed total was over range initially quoted. It the guys did a great job.

No improvements. Our team was sensational. I’ve used Gentle Giants in the past so I expected a good experience but my husband has never used professional movers. He was so impressed with London Burton, Ryan Santo, and Shane McCartney he couldn’t stop talking about them. We moved to an apartment and plan to move again in a year or two, and not only does he want to use Gentle Giants again he wants to use the same team when the time comes. Thank you for a great experience.

Everyone we Came in contact with were great! They were very professional. The guys who moved us handled everything with care. Our neighbor who moved before us recommend you and we are glad they did. It was the best experience with s moving company we have ever had.

Bambi was so friendly and accommodating. The young men you sent were extremely polite and worked very hard.
It was exceedingly hot, but they never complained.

Milos Mikovic and Marcus Moss went above and beyond to make sure all went smoothly and well, and faced every move challenge with great ideas and a positive attitude. Every single crew member both days was professional, helpful, hard working, and kind. I’m very pleased with everyone sent for both my move and packing days- thank you all.

Slavin and George were exceptional at communication, team management, and customer service. The movers were all incredibly polite, efficient, and careful. We will be recommending the Philly crew to all of our friends.

The movers were excellent, professional, and kind. I am glad to have done repeat business. I forgot to tip them as I had intended, but I want to sing their praises because they were really the best I could have asked for.

The guys were great, timely, hard working, and thoughtful.

I can’t enough good things about my entire experience with Gentle Giant, from my initial call to packing my house yesterday. It’s clear there’s an institutional focus on customer service and performance. Tom, Tyler and Rob were great. I still don’t know how they managed to pack my Pod. It’s as much of an art as it is sheer hard work. All nice folks on top of it all.

I will be in touch as soon as I know when I’m moving in to my new place.

Professional crew. Deliberate. Careful with fragile items. Good work all around.

I just wanted to send a quick note of thanks and let you know our crew was fantastic- everything went much faster than we anticipated, and we appreciate how hard they worked to get things done in such a timely fashion. I also appreciate Bambi’s work on getting the move scheduled- I felt like I had nothing to worry about (and I worry a lot). Thanks again!

I had a great experience with Gentle Giant. I would definitely recommend your company to others.

Robert, Theo, and Michael were incredible. I could never have asked for a better team of movers. I was so nervous about the move and they put my mind at ease, especially Robert. When they first arrived, we were waiting for 2 cars to be moved. They stayed busy prepping the big furniture items that needed to be moved and assured me everything was going to be fine and it was. The cars got moved and Robert was able to park the truck expertly where the cars were. I was also anxious about the furniture going down the 3 sets of windy stairs but the team made it happen. Robert knew the exact physics needed so that the furniture didn’t get stuck. The team also hoisted the box spring off the balcony without any issues. I was thoroughly impressed by the moving team from start to finish and I have already recommended Gentle Giant to my roommate.

really friendly, nice guys!

Thank you! I recommend you all the time and I am using you all the next time I move for sure!

This was a very complicated move that implied for the truck to make 5 different stops to distribuite part of the furniture of a big house I owned. Erin Gilcoine was more than extraordinary at helping me review countless of times the content of the vaults and the distribution. We had several telephone conversations to organize what was going to my new home, new storage in Brookline, my son’s home, my office, and a friend’s house. She was on top of every detail and, even though she was on vacation for the actual day of the move, everything was ready with her notes and instrucciones. Every thing was smooth. During the moving day I realized I had made some mistakes, or changed my mind about the destination of some piece of furniture. The actual movers accomodated to the changes and were incredibly patient with the organization of such a big operation.

The movers arrived in good time; were very efficient and professional; they were kind; polite, careful. They listened and were overall very helpful.

Michael and Ed were outstanding. Polite, professional and careful.

Movers were fast and efficient.

Alin and Justas were incredible! Professional, efficient, careful, communicative. They made my move a great experience.

This move was easy and pleasant, thanks to the team at Gentle Giant. The men are extremely helpful and nice.
Always a treat to work with Gentle Giant’s office coordinator. No job is to difficult for them to tackle.
This is the 33rd move I’ve managed with Gentle Giant. I wouldn’t hire anyone elst.

my movers were the best i ever experienced! can do attitude. completely professional and reliable. couldnt be happier!!

.The man in charge, Christian ,was excellent

Easy, friendly people.

I’ve moved several times and most of them were very stressful. Matt was clearly organized and responsible, and it was very comforting to be able to trust the person leading the crew. All three guys were courteous and respectful of building rules while also taking care of our stuff. By far my best moving experience yet.

The crew that was sent for our move was excellent. Each of them was extremely personable and conducted themselves in a professional manner. I appreciate the care they took to wrap all of our belongings and ensure to keep them as safe as possible. Everything went smoothly with our move until we ran into one unexpected issue with a large desk for my fiancee’s office. The newly installed door frames were too small for it to fit through, so we had to conduct some disassembly work on the desk for it to fit properly. Throughout the process, the crew we had remained calm and worked diligently to safely take the top of the desk off, get it into the office, and re-assemble it.

Very much appreciated the care, attention and teamwork of my move crew (Shane McCartney, London Burton, Ryan Santo). Great job, efficient, smart, thoughtful.

Great crew, very helpful, hard working, fast, and yet careful with my stuff

Ryan and his crew are terrific. Very careful, professional and a fine team with which to work.

Great job, the crew was great, efficient and did a good job. Even Improvised a fix for a piece of furniture that was previously broken (they didn’t break it).

Minor mixup in sending a truck that was too big for the buildings loading dock, but they figured out a solution.

The guys were easy to deal with and they went out of their way to offer me a ride over to the town I was moving to. I contacted several moving companies to prepare for this move, and only Gentle Giant got back to me in a timely manner and with an actual quote. Surprisingly, no other company in the Puget Sound area could manage that.

The only downside here is that my card was not swiped at the location. I wasn’t expecting that and since I rode with the guys, I didn’t have a chance to get money to cash tip them.

After they left I noticed that the bed was kind of shaky That it hadn’t been put together firmly I called Alin on the phone and they came back immediately and tightened everything up.
They all had great attitudes about the work and werevery helpful throughout

Always great to work with Gentle Giant, and I will continue to recommend GG to anyone looking for moving services. Thank you!!

Getting the quote and booking a moving date was very efficient and easy, which is exactly what I needed. I was fortunate enough to work with Milos, Octavian, and Andre for my move. They were all hardworking, kind, and considerate with my move. They were very attentive to my needs, making sure they knew if anything was delicate or fragile. The move was very efficient and I can’t stop saying positive things about it.

10/10 would absolutely recommend to a friend.

Thanks!

Our two movers were nice, professional, and hard working. They moved very quickly and they were careful with our things.

This was my first time hiring movers and I couldn’t have been more pleased with the services from Gentle Giant. Tyler Hartley, Dan Basler and Jacob Romano were professional, hard working, joyful associates that took great care of our furniture during the move in a timely fashion. They worked as hard as they possible could to ensure nothing happened to any of our belongings and I could not have appreciated it more. I will recommend this company to anyone that is looking to move because I am truly a satisfied customer. Thank you for being a company that stands behind their word!

No additional feedback, everything was great!

The 3 gentlemen that did our move could not have been more polite and helpful. They were eager to exceed expectations. Whomever trained them did a fantastic job.

Mover showed up on time. Communication was good and the job done quickly.

This was the first time I’ve used Gentle Giant in many moves around the Boston area. I’ve not used Gentle Giant previously because other companies I’ve worked with have been a little less expensive. That said, I didn’t enjoy my last moving experience with another company and decided it was time to give Gentle Giant a try. I couldn’t have had a better experience. The crew chief, Rob, was excellent–very easy to work with, great with communication and problem solving. The two crew members were equally great. Everyone was efficient and had great attitudes. Colm did a great job with intake and explaining everything to me. Really, really great experience.

The 3 guys were great . Courteous, careful and really nice guys

My movers were beyond fantastic. Thoughtful, hard workers, careful people.

The lead mover (Joe) was fantastic. He was accompanied by Mason who was also right on point. They both accessed the situation, offered suggestions and moved all of our items seamlessly. They are true professionals. Please give them my thanks again.

”

the team was friendly, and professional

I felt the crew was great, extremely helpful, on time and professional. A great customer experience.

Matt and team did a great job with our recent move! I actually requested Matt for the move as we used Gentle Giant 2 years ago and he did a fantastic job!!!

Tim, Harry and Julius were terrific – very careful with the items they were moving and with all the new finishes/floors in our renovated house. I really appreciate their extra attention to getting pads under all the furniture feet and their flexibility when I changed my mind about which room I wanted an item to be in. They were friendly and respectful throughout a very hot, tiring day. At the end of the day, Tim patiently answered my questions and explained the charges to me.

Our recipients were very pleased with how the delivery was handled yesterday!
Thank you for all your help and making this an easy process for me.
I look forward to using your services again and again!

I cannot say enough about all three gentlemen below. They are courteous professionals and the best moving crew I we have ever had.
I request that they come back for our move back in when it is scheduled.

These two were awesome, very polite and efficient!! I would highly recommend you!!!

Yesterday’s team that moved us in did a great job! Again, everyone was hardworking & courteous.

Thank you both for making our move a stress-free and seamless experience. Sean & I enjoyed working with your entire team(s) and will definitely recommend GG in the future.

Your guys are really professional and do an amazing job.

Tanner was our crew leader to move our stuff into storage and Joe was the crew leader for the move from storage into our new home. Couldn’t have asked for better service.

From start to finish, the moving team of Tanner, Danny, Brandon and James were outstanding in every way possible. On time, courteous, professional, extremely hard-working and accommodating. They were very careful with all our belongings and willing to move items from one location to another, when asked. These guys were the best! They went above and beyond and honestly made our move a great experience.

”

The only reason that I did not rank the experience at a 15 is because of one thing. At the end of our move into Gloucester, the GG truck hit our wall when it was trying to get out of the driveway. Instead of focusing on me, the customer, it seemed that the guys were caught up in a little bit of finger pointing about whose fault it was that is happened. The stone wall has some damage to it as a consequence of this. I would have been 100% impressed if they had reported it and followed up with me. There is a vine covering the wall and it was very lush at the time of the move and is beginning to die off as the summer comes to an end. I now have a better look at what damage was caused.

couple of minor things found afterwards that they had done (to sort paper pile from desk into paper recycleing bag?) but all in all they were great.

Dxtremely professional and accommodating. A great team to deal with.
No to question 6, but would recommend GG to anyone.

I appreciated the solution-oriented thinking of the person I spoke to on the phone to book the move, as well as the consideration that the movers showed (in addition to their very effective moving things). I had under-accounted for kitchen items that I would need to move, and the movers quickly pivoted to help manage my lack of planning.

I have used Gentle Giant before, and have observed these sorts of instances of making things work despite challenges in other moves, but was again pleasantly surprised when issues arose.

I’ve used Gentle Giant over the years a good handful of times (my extended family has as well) and we wouldn’t use any other moving company. The guys are professional, polite and kind. We had a crew in our old house and new house over 3 days recently and it was a great experience from start to finish.

I hadn’t moved in 20 years–incredible!–and Gentle Giant moved me then. Because of the wonderful moving experience I had in 1999, I immediately decided to hire Gentle Giant again.
The coordinator and the team of movers I had were fabulous!!! Great communication with me, great communication among themselves (great team work), an incredible work ethic, really nice guys!!!! I also was moving from a first floor apartment to a third floor apartment in an old house with a nightmarishly steep and winding staircase. Because of this, the team had to disassemble several objects–a desk, a treadmill, and a refrigerator among others. I was truly impressed that they were so well trained, and even more impressed that everything they disassembled and reassemble still work perfectly!!!!This team–Yehiah, Tomas, Jack and Saulius were absolutely professional, hardworking, friendly, knowledgeable, organized, very neat and awesome to work with!!!!!!

My moving team was just FANTASTIC!! They were extremely polite and friendly. Their work ethics were great. I was completely comfortable having them in my house all day. I made some last minute changes and they were very helpful and flexible. I am going to be moving again in the Fall and am going to use Gentle Giant and especially this particular crew again. I would recommend these guys to anyone.

My contact Jackie Soper was on top of everything!

We didn’t get a pre move prep call to go through the final inventory. That would have been helpful.

The moving crew was very professional and well skilled with their job.
They made the work look “easy” but I do realize the effort required for
moving furniture and other item takes hard work, expertise and knowledge.
Job well done!!

This team of 3 young men was better than the team I had for my previous move, and the last group was pretty good. This team was professional, respectful, efficient, positive and very careful and thoughtful about how best to move the furniture without damaging anything, and they worked and communicated very well together. It was a pleasure working with them, particularly given the inherent stress of moving.

They were very gentle when moving large furniture, and efficiently helped me move many boxes from one apartment to my new one!

Well organized, responsive move ordering and estimate process, including the web page, and friendly helpers on line–Eric and Dominique Palmer. Courteous, efficient movers–Chris and Dominic.

I recommended to my daughter.

”

A strong moving team – all three with their own expertise, and working together efficiently, friendly, and fast! Rob and co. in the office were great, too, with good questions answered clearly and well!

The team was great. Very quick, professional and nice.

Fourth time using GG — always more than satisfied — your ability to hire capable help and somehow encourage exceptional performance really stands out. Keep up the good work!

The crew was efficient, helpful and extremely pleasant.

The the was great! The movers worked well together, worked fast, were friendly, and hard working. I would hire them again in a second.

I would like to personally praise and acknowledge the hard work and professional service I received from the giants: Cecil, Donnchadh, Theo and Will. They were very knowledgeable, experienced, efficient and they kept a smile all the time! Management staff of both places (origin and destination) were very happy with their work too and they didn’t leave a trace! I also would like to commend the administrative team (Matthew and you) for your help, explanations, and follow ups before and after the move!

I was so lucky to get this crew, and I believe that Gentle Giant is lucky to have you too!

Andre and the crew was great, extremely awesome for the 2 moves on the same day of August 15th for Nikki Bellamy (Johnson)

Dave, Kirin, and Dmitri were pleasant, totally professional, extremely patient, careful, and wonderful to work with during this exhausting and lengthy process. They were respectful at all times with our family, including my elderly and demanding uncle. They arrived on time and worked tirelessly. They are truly an asset to the Gentle Giant company.

Cecil and Ivanildo were absolutely fantastic and made a stressful day much much easier. They tool excellent care of our furniture and I would highly recommend them.

Very responsible and reliable crew that completed the move with minimal damage or issues.

It was the first time we’ve ever utilized movers to pack us. Going forward I’d work more closely with them to better label/organize so it was easier to unpack.

The men were very pleasant and helpful!

My movers were amazing! Will use again!