Moving Company Reviews

We had a difficult situation and we could not have had better support, efficiency and consideration! And the moving was managed expertly. I can’t thank these 3 men enough for the care and concern they showed.

Everyone I dealt with from first phone call until final delivery was very helpful and competent. The movers were prompt, cheerful and very knowledgeable. I am very happy with the service they provided.

The people in the office were polite and effective. The moving crew made the whole move seem easy and what is considered one of the most stressful things in life, moving house, seemed less so with Gentle Giants.

These guys were great. Very hard working. Polite. Helpful. Made it a good moving experience.

The movers were all extremely nice and helped us pack/ assemble items like our bed which we were not expecting. The receptionist made sure to follow up and confirm which I appreciated. I also liked that the movers called me that day to confirm what time they’d be there.

Guys are lovely. Really appreciate their help.

There’s a few pieces my partner and I were very particular about taking care of, they were not wrapped, they were not taken special care of, and they were slightly scratched upon arrival. Additionally, we had two plants on the truck, one of them was truly destroyed and clearly stepped on/dragged around. Lastly, one shelf had broken on a dresser and I wasn’t notified, but found it this morning (2 days after the move). Overall, most things were handled very well and the guys were all very nice, but when I requested special care for the pieces and the plants, those instructions were not listened to.

They are all terrific and very professional. Attention to detail and follow through is always there.

This is the second time I’ve been moved by Gentle Giant – first to move into my rental while my house underwent renovations and then when I moved out of the rental and back into my home. Both times, the moving teams were courteous, friendly, prompt, efficient – and excellent problem solvers! They were also incredibly flexible and happy to find work arounds. I can’t say enough good things about Dex, Ian, Pernell and Ahmad. They were amazing to work with!

The office staff and moving crew were very professional.

We are always amazed at the professional and insightful interaction with your crews. We wondered if the pandemic would change our experience, but the last two moves have been just as extraordinary as we have come to expect.

What a pleasure your crew was to meet and work with. They are so polite and hard working. You are very fortunate to have them. I have already recommended GG to a friend.

Everything went so smoothly and it was effortless on our part. The crew was great and it is so nice to see their pictures since we were all masked and I could only see their eyes! Everyone did a great job.

Wonderful, Thank you so much for your team’s help! Will gladly recommend Gentle Giant!

Thanks for all of the help. Another good move with GG. I checked the inventory sheet and all items were delivered. The guys on both ends were outstanding. I must say that my experience with your company has been outstanding through several of my moves with GG.
Thanks

Crew was so professional and careful. I was so confident and at ease with everything start to finish. 4 crew members was encouraging from the start and each one was so great. Thank you.

We are a long time customer enjoying your storage and moving services.
We are in awe of what the Gentle Giant team was able to accomplish in a multiple day move to multiple locations.
The moving of substantial furnishings down multiple flights of stairs was Herculean.

The move estimator did an excellent job to gather and provide information for preparation to the team and need for appropriate vehicles in advance of the move.
Your system to electronically organize belongings is excellent, useful and helpful.

Communications were clear.
The team was on-time over the 4 day move, and they were highly coordinated for the complex task.
The team manager led a team to achieve Professionalism, Care, and Competence, and we as a repeat customer felt the peace of mind and trust Gentle Giant has established a reputation for.
We have had the pleasure to recommend you with highest accolades to multiple people,
And will consistently look forward to working with you again.

I was not directly present with your crew. My family members on both ends of this small shipment said they were prompt, courteous and helpful. I used Gentle Giant on a recommendation from my brother, who had hired you for a large, local house move in Providence. I would use you again and pass on the recommendation to someone else. Thanks!

The crew was amazing!! They were like machines, disassembled items, packed glass items gently and had everything done in a very short time. Then when moving into the new location, they were such a help in moving things and assembling items so that there was minimal moving after they left. All I had to do was unpack boxes rather then moving big items. I would use this company and suggest it to others time and again!!!

Moving is a vulnerable time. It was not only the talent of this crew in strategizing and executing but the care with which they handled every aspect of the move that gave us a sense of relief, safety and trust. They were truly extraordinary. the very best moving experience we have had.

Fast efficient courteous and respectful of goods

Chris and team from the South San Francisco crew are always a pleasure to work with. They’re very professional and that’s why I’ve used them for three moves already.

We connected with Gentle Giant through our close family friend, Mark M., one of the Brooklyn staff and we could not thank him enough for the introduction. Simon and his crew were absolutely wonderful to work with. They were courteous, thoughtful, mindful, accommodating, and above all, very hard working with a good sense of humor. We could not have asked for a better crew.

Moving can be extremely stressful but they put our minds at ease and made the entire experience seamless and stress-free. Simon and Mark along rest of the crew should be commended. I can be extremely picky and I honestly can’t think of anything they need to improve. Every crew member seemed to have taken pride in what they do which is really rare to see these days. More importantly, they seemed happy to do their job.

Last but not least, everyone at the corporate sales office were pleasant to work with. They were always a step ahead and did not miss a beat.

You should be proud of the company you founded. Best of luck to you.

There wasn’t much to this one. I brought in six dining chairs and a credenza which ur team took charge of and added to our storage already there. But as always everything was flawless.

Connor, Jasper, Justin and Matt were wonderful. They were quick, efficient and clean. They always checked if we needed anything else and confirmed times. They were great to work with. Thank you again for such an efficient move.

The guys were terrific—courteous, pleasant, very anxious to help.

Prompt, quick, and courteous. It was my parent’s move but they were very happy with the experience.

Team called me in advance to prep, showed up on time, took care of my furniture and delivered with care. 100% would recommend gentle giant.

Every member of the team was polite, professional and excellent at their job. They took care with all of our items and took time with delicates

Exactly as expected thank you

Guys were great. Very professional

Your movers are a credit to your organization. They arrive on time, introduce themselves one at a time, walk through to assess the situation and they are off. I had color coded everything and they adapted well to load the truck accordingly. My special items were met with special care. Respectful, strong, careful, smart young men who were clearly trained by Gentle Giant well. Customer satisfaction was the goal. What stood out for me is they seemed to enjoy each other’s company. It’s nice to see employees work well together, smile, have a laugh while working hard. Shane P. was eager to ensure we were happy and went that extra mile. Steven R. was the quiet giant, along with Calvin L., and Matthew K. and those three were on plan. Instructing me where needed (I loved that.). Jordan K. could lift a car if needed and he carried heavy items with ease. Finally, Sam. He’s a star in my opinion. He demonstrates strong leadership skills. He kept the team on track while creating an atmosphere that was positive. He was the guy I would promote into the next level leadership role when the time is right for him. He has that ability to motivate people and was completely committed to our satisfaction with Gentle Giant’s role in our move. You could not have done more to make me a satisfied customer. Andrea L. also was communicating with me to ensure we were aware of each step. Friendly, with a competent air about her, she gives you the feeling you are in good hands right from the start. And last but not least, my initial conversation with David C. convinced me to move forward with your company. Again the level of competence all along the way is not easy to achieve, but your company has figured this out. Well done Giants….well done!

The team was professional, polite, and collaborative.
They worked quickly while staying careful.

You didn’t ask me about Terrence … but I want you to know that he was terrific. I felt that he was looking out for me. He never let more than a day or two go by without responding to my questions.

The guys who came were absolutely amazing! I have used moving services in the past that didn’t even attempt to move items and these guys got everything moved in looking great! The day was so much less stressful because of them. We are forever grateful!!

The entire team was extremely professional and helpful! They were early and worked hard and were kind all at the same time. I’ve used Gentle Giant now 4 times in the past 6 years, and each experience has gone above and beyond my expectations. I would use no other moving company for my needs.

Jeremy was friendly and professional. They didn’t have any issues dealing with how I had arranged things to be moved. They rolled with whatever came up. On the unpacking end they went above and beyond helping to rehang some doors in my moms apartment. In fact they were interested and delightful about helping place my moms furniture in her new home. This move was incredibly stressful for my mother at 87 and these young men brought a sense of calm.

I left a Google review with my feedback from my move, but here is the review copy and pasted with my feedback:

I have had to move three times in the past five years. Each time I’ve moved I’ve used Gentle Giant. Every single time their staff has gone above and beyond and I never regretted the decision. My most recent move is no different. I ordered their pack and ship package, didn’t need to lift a finger and everything was delivered to my new place without any damage or hassle whatsoever. The staff involved were always accommodating, asking me up front where I wanted something at the destination, and after everything was done, confirming if I wanted anything adjusted afterwards. Huge shout out to Luke, Adam, Greg and Hunter for making this a seamless experience, and shout out to John for coordinating it all.

One detail I did observe during the move that I wanted to bring up: Gentle Giant is the kind of company that cares about their staff, and their staff care about each other. More than once during the move I observed the above movers giving each other tips and tricks for how to better handle moving furniture, disassembling things, reassembling things, etc, without a hint of judgement, snark, jealousy or disregard. Everybody worked really well together and openly took feedback from one another in a way that showed they were team players, and I dare say there are some natural born leaders in the bunch that handled my move.

A++, I highly recommend Gentle Giant for your moves.

Your team is awesome!

Randy, Mitch, and Andy were fantastic. We continue to use Gentle Giant and happily pay for a premium moving service purely for the associates. They are ALWAYS exceptional and we experienced no difference with this move. Randy even remembered us from moving in 2 years ago. Mitch gave excellent design guidance and Andy let us know of a tipping hazard for a shelf resulting from a carpet to hardwood change in our new home. AND they finished early and under the quoted minimum. We could also tell they enjoy working with each other…which makes for a great experience from our perspective.

Your team led by Milos was very efficient and friendly. I wouldn’t hesitate to use them again for any kind of move.

Amazing experience.

This is my third move with Gentle Giant in two years and every member of your team has been very professional, considerate, and efficient from the first person answering the phone through the on-site moving team. This team went above and beyond the call of duty and Cory was especially willing to do whatever it took to accommodate and coordinate the team’s (Cory, Joshua, and Jean) efforts to make it a smooth and seamless process. When they arrived, Cory was very reassuring and calming and followed through to ensure that everything was handled with care and in an organized manner. I am especially grateful to have my sofa-recliners on their tracks and in working order.

I have worked with Gentle Giant for years over several moves and there is a reason why I keep coming back. As always, the team made it very easy for me. They were excellent!

Crew was great!!

Your movers are amazing. They knew how to pack the relocubes up nicely. Customer service whenever I do reach out and call them is amazing and gone the extra mile when they didn’t need to.

In addition to being effective and efficient, the team was extremely friendly and personable. I highly recommend Gentle Giant to everyone I know!

Prompt, polite, knowledgeable and efficient crew.

Corrie is an AMAZING employee and person

You have moved me at least 4 times in the past 4 years–always with great professionalism, kindness, and consideration for the state of my belongings but more importantly–for my own state during the move. Slavin is an incredible professional and leader of the team. Scotty is also a terrific team member. In fact, I feel like they are part of my family. They take care of my stuff and they take care of me. I never would have imagined this relationship with a moving company but everyone–from Andrew to George to Dominique have been helping me for so long. It’s remarkable to keep employees for so long in this day and age so I commend you on what you must be doing right to have this kind of long lasting stability.

I thank you deeply.

And look forward to the next move!!!

Suzanne

Ian and his entire crew went above and beyond expectations to ensure that our move went smoothly. During the snowstorm, we were worried we wouldn’t be able to get moved into our new home on time but the entire crew showed up anwere courteous, professional, and extremly accommodating. The entire crew was fantastic. My wife and I definitely will recommend GG to others. Thanks so much guys!

The crew were great and we are very happy.

Organized, polite, speedy

Absolutely amazing, extraordinary experience. I cannot say enough good things. I was just thrilled with the process from start to finish. Booking was a breeze with Matt Coates and Dominique Powell put me at ease with confirmation details days before the move. The moving team, Milos and Ricardo, were first rate. I could not have asked for a better team. They were super quick with the entire move (approximately 2 hours start to finish), listened to all of my concerns, were excellent at problem solving (including negotiating a very tight alley), and were overall the nicest and most personable people one would want to meet. And, of course, they were extraordinarily careful with my belongings and took the time to place everything in the new apartment according to where I wanted it. Moving is always stressful but Gentle Giant made it enjoyable. They are worth every penny and they come with my highest recommendation. I will absolutely rely on them again in the future. Truly excellent job. Thank you!

Exemplary from inception to completion. Both the NYC and Albuquerque teams were meticulous, professional, and personable. We were lucky to find Gentle Giant, through a recommendation by a friend, and while the estimate was higher than we’d budgeted, in hindsight, it was worth it. Gentle Giant minimized the expectable stress of a cross-country move, providing the necessary reassurance that our fragile Native American pots and large art collection, along with our prized and valuable Steinway grand piano, would arrive safely at our new home in ABQ. And they were right! Nothing, absolutely nothing, suffered any damage in transit. While we never plan such a move again, we would use Gentle Giant without hesitation, and will do everything we can to post our satisfaction on social media and broadcast our great fortune to friends and acquaintances. “Thank You!” seems insufficient praise.

The guys went above and beyond to be respectful about property and could not have been more courteous to my wife and daughter.

The three movers were extremely professional fast responsive and polite.

I was so impressed with the super prompt follow up to my quote request, especially since it was during the week between Christmas and New Years.

Guys were Phenomenal!

Our movers, Connor, Justin, and Gerry? were absolutely FANTASTIC! They were amazing and very professional.

There was snow the day of our move, and the movers still arrived on time and assured us that the move would continue as scheduled. The movers packed delicate and hard-to-pack items, and we immediately felt that all of our things would arrive safely at our new place. I also appreciated the conversation with the office team. They didn’t push me to deposit immediately (I had to get a few estimates), and they confirmed our move out and move in date. A few companies couldn’t confirm the exact moving dates, but that was critical for us. We’re in our new home now, and everything arrived safely. Thank you SO much!

the crew was great – professional, helpful every bit of the day

this was the second time I chose GG

Great, thank you so much!
Awesome crew both ways. I will definitely recommend you.

thank you for sending Luke M. and his wonderful team. The did great work,
Showing their experience and competence. Luke was able to calm my nerves even before I articulated my worries to him about the move. This is about the third or fourth time I’ve used Gentle Giant and I’m glad I did, the team was so helpful and understanding.

Elmer and his crew were very good. Elmer listened well, was a good communicator, and gave me the sense that I was in good hands. I know that he and his team worked very hard. All the while, they were patient and helpful.

The team of movers were very professional. I recommend Gentle Giant to all of my clients.

The movers were friendly, polite, and speedy. I was very impressed and would definitely work with you in the future! The administrative team was also so friendly and personable and found time immediately for my move.

Matt and Rachael helped provide my move estimate and coordinate the move during the busy December 2021 season, including a schedule shift due to an unforeseeable event on my side. I greatly appreciated them finding a time that worked and the highly effective team. On the move day, Drew and his crew arrived precisely on time and gave me a call in advance with their ETA. Fortunately, Drew had experience with the building I lived in and was able to position and park the truck without issue. Drew and his crew were very efficient and packed everything very well. Nothing was broken and all the furniture and boxes were placed in the right room. They even adjusted some of the furniture before leaving, which was a huge help. I also want to highlight that the weather in Seattle was terrible on the moving day and Drew and his team came prepared for the snow, including carpet protectors and ramps to make sure the team was safe during the unloading process. I highly recommend Gentle Giant and am so glad Drew and his crew were able to help, it was a huge relief during this very stressful time for me and very well done. Thank you very much.

The three team members were Great! As Always, Jeff took the lead with confidence. Every team member from Gentle Giant is professional, kind and always asking what they can do next for you. I not only refer Gentle Giant to all of my clients moving but I used them for my own move.

The men moving our furniture were careful as the moved things. They were professional, capable, and personable. They even helped me get the humidification system placed back into the piano. We would definitely use them again, and confidently recommend the company to our friends.

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We were extremely happy with the efficiency, kindness, and consideration of the crew that moved us. We haven’t moved in 37 years and they made it bearable. Thank you.

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The team was prompt, came prepared, was extremely efficient and polite.

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The crew were professional, friendly, efficient and accommodating to our requests. They helped make an extremely busy and hectic day much easier.

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Easy to arrange by online and phone contacts.

It was great. The guys were polite, efficient, calm, organized, knowledgeable. I have no recommendations for improvements, it was perfect.

We loved all of the guys that helped move our property. They were very friendly, extremely hard working and careful with our items.
Buying a new home and moving is very stressful life events. But, Gentle Giant Moving Service was the easiest part of the experience.
We loved everyone of the crew that moved us to our new home. (Chuck D., Andrew G., Tyler C., Shane O., Amari W., Jacob A. and Jeremy M..

Professional, Prompt, extremely careful. Everything you want in a moving crew they all exemplified.

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The movers were courteous, understanding and able to adapt to a highly peculiar situation. ie., a building with an elevator, but a landlord who doesn’t want movers to use the elevator. They literally sprinted between the truck and the building in an attempt to finish the job, using the elevator, before the landlord arrive. They did it!. They were otherwise cooperative in working with our move manager. A successful job, we’d say.

The guys that came and moved us were great. They were on time, efficient, very careful with the items in the move and very helpful at the other end. The only thing that would have been better is to be able to talk with the move coordinator on the phone at the beginning. I had lots of moving parts on my end for the move and had to cancel it once. They gentleman I was working with was great though, he was responsive and worked with me very well. There was a time that I was nervous because I had the two apartment complexes lined up and the Doctor’s report ready and the nursing report ready and I hoped GG was ready too. That is where the call would have set me at ease. It turns out, I didn’t need to worry because you guys were there for me. Thank you. That is the only reason for a 14 instead of a 15.

The movers were quick, kind, and helpful! I felt safe and that I could trust them to enter my home and move my belongings.

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We were really in a difficult spot the week before Christmas. We called multiple moving companies and no one could do the crane job we needed. Luckily, we called gentle giant and your experienced pro, Rudy came to the rescue. We will be forever grateful for the quick efficient service and skilled work he did. He was really a pleasure to work with and helped us out so much. We will always recommend and use Gentle Giant!

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Our movers were extremely helpful and got the job done fast. The office staff was very flexible when we had to shift our move in date and we appreciated the communication leading up to our move.

Crew was on time, very professional and friendly. A joy to work with.

Professional, helpful, and careful team

These guys were an absolute joy to work with!
I was hoping that John and Deneb and the guys could work with me on the Dec 27-28th move. They were respectful, hard working, professional, kind, funny, and even laughed at my lame jokes.
Great company, great employees, great reputation.
I have nothing but positives for the entire team.
Thank you so very much!

I want to thank the entire Gentle Giant Team for the great job !! Every person I met or spoke to on the phone have been professional and showed a commitment to the highest level of customer service.

My wife Debbie and I appreciate the care and attention to detail showed for our furniture and belongings. We absolutely will recommend Gentle Giant !!

The moving experience could not have been better- the four guys were very skilled, experienced and wonderful to work with! They went above and beyond our expectations.

I always recommend your company to others and will continue to. I have had three moves with you since 1999 and think you are consummate professionals.

Thanks so much!

It was good to have your guys professionally take care my piano.

Your 3 crew members are great and very nice and I definitely recommend anyone who needs piano move in the future.

Again, thank you so much

Yet again, your company was spectacular: exceeding every possible expectation.
Our daughter, Victoria, had very large, unwieldy furniture: it seemed impossible that they could get the sofa and bed through the door.
Ellis’ spatial intelligence was so phenomenal: my scientist husband Gary Ruvkun said he somehow defied the laws of physics!!
Ellis was an outstanding leader in every way: the team worked so cohesively, positively, professionally, a super pleasure.
They were careful of everything (including some antiques) they brought in; careful of the walls.
And, again, Ellis was able to reassemble parts of the bed that almost seemed like a rubic’s cube (or something else inscrutable to me!!!)
All the guys — Ellis, Andrew, Chris and Edward — were terrific, in every way.
Really wonderful people.

Cheers Larry! Congratulations on having such a fine company. Chaz, who led our move-in down here in Florida, would have been a monster if an oarsman. I told him so.

I have used this company twice and more than impressed both times. Workers were pleasant, efficient, and very careful in moving my things. I will continue to use this company and recommend it to anyone i know who is moving.

First time using professional movers and I’ll never go back to moving myself. From the initial estimate, to scheduling to move itself everything was so easy. Andrew and the team were also able to easily fix a miscommunication about our scheduled move date with zero hassle for us.

Everything was great.

Organized, careful, hardworking for the entire day, personable. Couldn’t have asked for a better team!

Loved my crew! You’ve found a customer for life

Thank You for sending a very professional, competent and friendly crew!! Their communication skills and efficient execution of the move made it a very pleasant experience!!
Gentle Giant is our families’ mover of choice because of your high standards and excellent employees!
Keep up the good work!

Keep hiring great guys like the ones who moved me! They made moving a Very good experience

The crew did a great job keeping masks on inside the unit as requested. They were very friendly and efficient moving our belongings, working with the parking issues, and getting things in the correct rooms. They tackled the flights of stairs with a lot of energy which was very impressive.

Packing team was great too and nothing so far has been found damaged.

Please note that I rated Very good because I am 100% satisfied with the work completed. I would only rate Extraordinary if there had been a situation that went above and beyond – which thankfully did not present itself

Great care with antique china

Very personable crew

Super service. We had to change our dates due to covid, and you accommodated all our needs! Thank you so much. And the movers were exceptionally nice and polite. I highly recommend Gentle Giants and trust your service, both the moving and the storage.

Andrew and Brandon were awesome. On time, moved everything with care. This was not an easy move as everything was on the 3rd floor of a Condo Complex. They moved everything so fast, and with great care. I have used Gentle Giants for myself and my clients. I have no idea how GG trains their employees, but every one of them has always been remarkable.

Your staff connects well with customers. They do so much more than simply coordinate the move of furniture. They’re personable, professional, and sincerely take an interest in helping the customer.

Nonstop hardworking while being courteous. Friendly and smiling

I’ve never had a better move process than I experienced with our crew! Even when we had a hiccup with parking our crew were total pros and we felt like we were in very good hands.

Fast, thoughtful, helpful staff. Thank you!

They did a great job with a complicated move.

The moving team was very professional throughout the entire process. They took great care of our furniture in the packing, transportation and then unloading.

Great experience. 4th move with GG and once again your team was amazing – easy to work with, professional, polite and very accommodating.

Good day Larry

Exceptional and impressive service all way round. As a matter of fact I’ve recommended your team to my cousin Marnie.

I had a great experience with my move. The movers worked around one of my buildings being less generous with elevator reservation and coordination and it was very helpful to have someone that took the stress away from moving everything you own.

The guys were great and worked hard. There was an awful lot of crap to pack and haul, and they did it without flaw.

The whole experience was terrific – from initial discussions with Andrew to watching our piano soar into the air and through our window guided by the capable crew.

Gentle Giant was recommended to me by a friend, and I have to say, everyone in the team outdid my expectations. My move is rather small in size, but it is a transatlantic move, and it included two locations: my office (lots of books!) and my home. Not only did the Newton Branch Manager Gary take the time to come and meet me in person to visit both locations and discuss my specific needs: he made me feel like I was heard in every single of my requests, and he took the time to explain precisely what the options were, and how best the move could be handled. I trusted him and felt my move was in good hands. Everything from the email and phone exchanges to the transparency of the interlocutors, the numbers and the paperwork, was handled speedily, and professionally. Every time I had a question, Gary responded within an hour, and he made sure I understood every part of the process. The crew of movers was no less impressive: punctual, professional, thoughtful and kind, they made the whole experience not only smoother than I expected, but actually fun – which, considering the amount of stress that goes into an international move, was no small feat! I couldn’t be more grateful for this incredible team of trustworthy, efficient and kind professionals who make moving a painless and even pleasant experience. After this, I couldn’t imagine moving with anyone but Gentle Giant, and I have already started talking about them to my friends.

Very attentive team, they suggested how best to organize the boxes and furniture being delivered to my garage so that it would be accessible. Arrived when planned, took care of everything quickly and well.

The movers were courteous and handled our belongings with care. Somehow they also managed to hustle and finish a difficult job with lots of stairs while keeping a kind demeanor.

Well done and friendly as always.

Sam and his team were terrific! They worked seamlessly at getting the move done- each member was a great communicator, each listened and Sam worked at achieving a team effort . Each member was kind, thoughtful and studious, meaning they looked for safety and best means to move items out of the house. I have had Gentle Giant as a mover each time I have moved over the last 20 plus years and I would never not use your company. Also I’d like to recognize Peter H. who for my last two moves was the first contact and coordinator- what a wonderful man, patient and kind – he as the first contact is a delight to work with! Thank you again for a great move- I couldn’t be more pleased with the move team. Job well done!

The moving crew were great. They handled all items with great care and made sure everything was placed in the correct location. They even found a parking place for the truck when the reserve spots had a tree that could not be cleared to allow a closer parking spot.

I have moved many times. I have never had what I would call a great experience until my move with GG. There was constant communication before the move. People checked in to make sure I was all set. On the day of, the crew was amazing. Especially when they showed up and I had NOT finished packing. The crew leader made sure I understood the additional cost since I asked if they would pack. They were friendly professional polite and dare I say a pleasure to work with. I’m a convert.

Great, helpful employees.

Rudy was great, we banged out the whole thing in like under 3 hours

I had an amazing experience from scheduling the initial move, store my belongings and the final pick up. Erik answered all my question and helped me scheduled days I needed to get in the storage facility for last arrangements. Craig was great offering support and helping me! Melanie in billing was very responsive and professional
I highly recommend Gentle Giant if you would like to have a smooth moving experience with no surprises

My moving crew arrived right on time in spite of AM traffic. They were very careful about packing my belongings, especially my kitchen items, which I really appreciated. Nothing in my kitchen is particularly expensive but a lot of it has sentimental value to me and I appreciate that they recognized that. They were also very good about cleaning up after themselves and making sure they didn’t leave tape or other equipment laying around as they moved in and out of my apartment to load stuff onto the truck. Well done all around.

The team that assisted with our packing and moving to storage were complete professionals. They had a very calming presence during a normally stressful time for a homeowner. The inventory tool is very helpful and reassuring for us as our items are all being placed in storage. They treated our home with respect and that was very much appreciated.

great company, I have used you twice and the staff are amazing, true problem solvers for a city like Philadelphia that is very congested .

We couldn’t have been happier with our moving team from start to finish! Bambi and Teresa helped me figure out precisely what was moving from my mom’s apartment to a retirement community and gave me very accurate information on pricing. Our moving team of Rob, Jack, and Raymond were top notch. They were friendly, communicative, polite and respectful to myself and to my mom and her belongings. They were on-time and very careful. What sticks out the most is their professionalism and their friendliness. When your cost depends on the amount of time, it was amazing and reassuring to see the work ethic of these young men–they never stopped for a rest! The Gentle Giant company communicated with both the apartment building that my mom was moving out of and the retirement community she moved into to create a “stress-free” move for our family. Really, I can’t imagine anything that needs improvement– give those guys a raise!! 🙂

The team of movers were gentlemen; each one introduced himself. Very knowledgeable guys, cheerful and funny.

Hard workers who know their business and are very professional, yet friendly.

I so appreciate the care, respect, & professional staff! They were all awesome! So helpful & steady during a stressful time!! Thank you so very much!!

I like that you crew seems to love what they are doing and go at their job with joy and zest as well as with expertise and energy.

Once again your teams expertise was exactly what I needed. Their professionalism and attention to detail was on point and the way they worked asa team was what every employer should seek to achieve, Bravo! Your company is truly one of a kind! I knew that my parent’s piano was in good hands! Thank you!

Professional and competent crew. Would recommend them and your company to anyone who needs to move a household.

Eric at the Seatac location accepted my shipment from XPO Logistics…held it for a few days before delivery. This was a huge help for me. The delivery crew was great.

Every member of the team was exceptional – from the first call/estimate walkthru to the final move. Outstanding. Wouldn’t move with anyone else (this was our family’s third time with GG)

Movers were On time, pleasant and helpful. Dominque was helpful in arranging a suitable time

Gentlemen were courteous, on time, helpful, and did a great job with the move. Everything arrived without any problems.

The movers arrived on time and treated my things with respect. They were fast and helped me place my furniture in my new home without any hesitation.

The team (Slaven, James, and Andrew from Philadelphia) made the move incredibly smooth and removed a lot of stress from the process. I had a lot of furniture and personal belongings and was in an odd part of the building, making the move more difficult, but they voiced absolutely no complaints and were lovely and efficient. Best experience with movers and I will not choose another moving service aside from Gentle Giant in the future. Very pleasant experience with wonderful people. Thank you!

Hi Larry – Please thank Patrick D., Terrence F., and the crews in SF and Seattle for a very positive experience from start to finish. Although my realtors, Ed and Therese Milestone, were the point persons who communicated with Gentle Giant on my behalf, I had the opportunity to speak with Terrence as we began organizing the move and to ask questions through my realtors via email. He promptly and clearly answered all my questions — no easy feat since as a retired early childhood educator, I can have the mindset of a 4-year old! The care with which the SF crew had packed the items at my family home was evident when the Seattle crew unpacked them here in Mukilteo: paper, padding, blankets, etc. for ultimate protection. At this end, Craig, Jared and Kenny impressed us with their courtesy, pleasant demeanors, and efficiency. My husband and I thank you all very much!

Efficient. Worked as a team. Polite. Friendly. Strong. Don’t waste time. Well planned.. Organized

Our crew was friendly, fast and highly competent.
They appreciated my “organization”and I appreciated their positive attitudes.

Team was very prompt, professional, and easy to work with. They were very fast, worked hard, followed instructions, and did a fantastic job. Was very impressed by everyone’s customer service.

Our moving crew was outstanding – fast, professional, careful with our things. We couldn’t have had an easier experience!

Terrific experience, start to finish! We chose you based on your relationship with Out of the Box Movers and couldn’t have been happier. Thank you!

Alexandre and Jean were very professional and respectful. It is so nice, in these times, to know that there are employees that take pride in what they do.

The furniture that was moved was extremely heavy and they handled it with no issues and no complaining. We are looking forward to having our furniture moved to its final destination with Gentle Giants (hopefully with Alexandre and Jean) in the very near future

The movers were fantastic and went above and beyond to handle our furniture with care and come up with creative solutions to get big pieces up and down tight stairs.

Your guys are knowledgeable and courteous and those are differentiators.

Positive attitude and good energy from Mike, Wil, Adam and Malcolm.

I have had the national movers do several cross country moves. Nothing compares to the execution at every level of Gentle Giant, from logistics to the move itself, not a drop of sweat or scratch. Perfect at every level. NASA needs Gentle Giant.

I have moved many times and Gentle Giant was by far the easiest one. Michael was very knowledgeable, professional, and personable. The guys who actually did the physical moving were outstanding. They did a phenomenal job. I’d definitely use you again and recommend you to others.

I needed help quickly, and your firm was able to respond with an amazingly fast turn-around time. Painters started working the same morning (at the same time!) that your movers arrived, and both crews were able to work around the other seamlessly. I have lived in my home for 45 years, am 74 years old, and the whole process feels daunting. The head of your crew worked with me (I trailed him around; as he put your tags on furniture, I removed my little white stickers). They turned over a couple of rugs so I could vacuum the backs before they were rolled up. They efficiently packed up mirrors, pictures, and lamps, and carefully wrapped furniture before hauling it out. They were done in four hours. I was amazed.

Overall the move went very smoothly from start to finish. The movers were able to work with the leasing staff and front desk to get everything sorted out on the loading dock so I didnt even have to come down in the morning to start the move. They then did a detailed walkthrough with me to make sure they were taking everything I needed. When they ran into something they were not 100% sure, they would make sure to ask me and confirm which gave me confidence they were doing the right thing. They also were able to store all my items with very minimal exceptions (flammable items which is completely understandable and the right thing to do). The tem was also super efficient and seemed super careful with all the furniture (although I will only be able to confirm once I receive it all back in my new place next year). Lastly, they completed the job super quickly and even saved me some money from what was originally quoted which is always another great thing! The only very minor thing that could be improved was the handing off from the movers to the storage team. I only received an updated quote from storage team a couple of days later and the movers did not send me a finalized view of how many vaults etc were needed. But again, like I said, it was a very minor thing and only a few days delay so not a big impact on my satisfaction.

I have used GG in the past and always recommend them to people who are considering a move, they’re excellent and do great work. They also have exceptional customer service.

Andre Eilers & Zachary Cason went above and beyond to make sure that my move went smoothly. They were on time, worked extraordinarily hard and did a terrific job. I needed assistance moving furniture items into a rented U-Haul truck and they did the best job packing my wife and I have ever seen. Everything was wrapped and packed with so much thought and care. We were able to complete the move with no damage to any items and everything was easily removed by non professionals on the other end of the move. Couldn’t be happier and have already recommended the services to others.

The crew was fantastic. Whenever I saw them they were wearing masks, they were quick and efficient, and they let me know what the bill was.

Quite exemplary really. Rik H. and his crew packed our house and mini-storage contents within all the constraints we were operating under. At our destination, our property was unloaded to storage (we had not closed on the new house yet) in about two hours.

On the operations administration side, Erik R., Melanie F., and Vidmantas B. flexed with the changes and updates in our move from Seattle, WA to Olympia, WA. Electronic paperwork and forms were timely, complete, and accurate.

The guys were great at both moves.

All was professional

The professionalism and friendliness of your crew is exceptional. If it wasn’t for the fact that they had a job to do, I would have enjoyed more conversation with such pleasant guys.

The guys were polite, careful, communicated well, listened to my questions and concerns and overall did an outstanding job.

As always, the teams was pleasant, efficient, careful and thorough.

Great team of guys, very fast and also nice!

Just a great team- polite, organized and calm (I was a little frazzled!)

”

Movers were extremely professional as well as friendly. They were careful, and there was no damage anywhere.

Customer service representatives on the phone were responsive and conscientious. All of my concerns were addressed, and I was called back reliably when the situation arose. Additionally, GG was able to accommodate my move, even at short notice.

Movers were friendly gentlemen who packed and moved at constant pace. No time wasted here.

Our moving crews were very friendly, careful, and helpful. When we had to change our move-in date the company was incredibly helpful and flexible. The crew that packed and moved took exceptional care of our items.

The crew was amazing! So patient with the clients and with us.

We want to hire the guys who moved us for other jobs in the future. They were truly exceptional.

All movers pleasant and well organized. Once at my new location they were willing to change furniture placement until I was satisfied.

I never fill these out, ever. But your crew was so amazing that I have: polite, professional and expedient. The three gentleman who helped us represent the epitome of customer service and hard work. Please extend my family’s best wishes to the member from Lithuania, Ned I think. All three are exemplary.

Great team! Efficient, friendly and thoughtful.

Very pleased with the experience. Everyone we dealt with was very polite, courteous and helpful every step of the way from start to finish and the final project cost was right within the estimate – no surprises at all. Our moving team arrived promptly on both load day and delivery day and were extremely efficient and careful. On top of all that, 2 members of our “:team” were Lithuanian as is my wife which was a pleasant coincidence. All in all, we would absolutely recommend Gentle Giant. Thank you!

Politeness and proactive questioning

Made the move simple. Good advance information, Excellent service. Polite delivery men.
No wonder you have such a good reputation

Crew had expertise. Can-do attitude. Hard working. Very impressed. Made a tough move not so tough.

Have never been disappointed with your service. Thanks!

”

The move went great! I think the movers would have benefitted in having gloves since some of my items had some sharper edges, but they successfully finished the move with no injuries and no damage to my items.

This was not a move… It was simply dropping boxes off. My move occurs on 11/21.

The crew was friendly, professional and caring. What more would you ask for?

The movers were all so professional and friendly especially given the circumstances of having to adhere to social distancing protocol. We very much appreciate their professionalism and sticking to wearing masks at all times. Additionally all our furniture got here safely and everything was in great order. When we move again, we will definitely book you all in the future!

Best move yet with GG

This was a piano pick-up and move, so the exposure was brief. But the team was great, as are all the teams we have worked with through Gentle Giant. They took good care of my baby (grand)!

The team was extremely pleasant, efficient and careful. We have great confidence in Gentle Giant’s ability to care for our property!

Gentle giant was the only part of my move that went smoothly!

I was in a very tough spot.. without a refrigerator for months. Multiple delivery people came out to my condo and REFUSED to bring the refrigerator up the stairs. I have seen Gentle Giant around town and figured I would check out their website. I quickly learned they are capable of doing “specialty” moves, so I called them up. Carolyn was extremely helpful on the phone. She sent Steven Rudy out that day to check out the situation. Rudy was FANTASTIC. Such a nice guy. He checked out the unit, did some measurements and assured me he would be able to help me out with a crane. After confirming he could get the job done, Carolyn helped me schedule everything for a few days later. Upon the day of the move, Rudy called me ahead of time to check on the status of the delivery, then once it arrived he was able to head right over to get the job done. Rudy showed up with 2 “Tall” Men who helped him with the move of a new refrigerator through my upstairs window and removing the old one. They were EXPERTs! They lived up to the name ‘Gentle Giants’! I could not be more happy with my experience. Without a doubt I would recommend this team to anyone.

Your team is very professional, hardworking. Handle furniture with care. Very friendly.

Your staff is second to none. The movers are professional, courteous and so careful and knowledgeable as well as being flexible.

team was amazing
they asked questions
i loved how they didn’t say “hey you”…but used my 1st name “Seema, where would you like this”
They also thought of things outside of scope like…”Seema you may want to get a rug liner so it won’t slip”
AMAZING AMAZING CREW!

Michael And his team were accommodating and professional. They asked many times if we were satisfied with the progress.

”

Very professional, trustworthy and conscientious movers.

Our movers were on time, professional and very courteous. They did an excellent job and everything was moved without incident. We were very happy with how our move went. Thank you!

I am a repeat client of Gentle Giant. They never fail to impress and delight. Your colleagues did an amazing job!!! Truly….. Andrew C. shines! The whole crew was terrific. Brandon and Bryce deserve points, too!

The team was efficient, professional and polite. I hired them for the move based on positive reviews I read online, and I would absolutely recommend them to anyone looking for a great moving experience.

In a snow storm these guys were outstanding the snow did not phase them as they went right to work and did the move without a single mishap to my goods or to themselves

I was given a window of noon to 4 pm. The movers showed up around 2:15 PM. While the team arrived during the window promised, my only minor complaint is I was hoping for an arrival time closer to noon.

Have no complaints what so ever

Very professional and efficient teams.

The movers were great. They followed what I believe is company protocol even after I advised they didn’t have to jog back into the house to pick up more boxes. Most importantly they wore their masks correctly the entire time. As someone in a high risk household for covid, this meant the world to me and helped put me at ease! Also I’ve unpacked lots at this point. Nothing was broken in transit!

Everything was great.

The movers were polite, careful, helpful with things. We can’t say enough good things.

The team from start to finish has been terrific

I appreciated a lot about the Gentle Giant team I worked with. With the office staff they communicated clearly and were very complete in their questions and answers. For the team that did the physical move, they just worked so hard and I really appreciated that. We moved into a 3 story house with just so many stairs and they were efficient and lived up to the “Gentle Giant” name. We asked for the fragile stuff in our kitchen to be packed and it was packed so well!

I had a lot of things scheduled for our move (cleaning, stagers for selling our old place, new appliance deliveries). Your team was the only team that came one time. Thank you!

You are simply the best!!

Staff was always helpful, frendly and knowledgable

”

We have moved many times, and, have had some good moves. This move was beyond the best for so many reasons. The crew was professional, accommodating, efficient and fun to be around. It was the first time we had a sense that they knew what our needs were around getting out of a clean house….they emptied a floor at a time so that I could start the cleaning right away. That meant so much because we weren’t in an empty house for hours after they left. Always before, and, at some level I understood, a dresser from the third floor was the best fit on the truck with a sofa from the first floor, etc. etc. But that meant that no floor or room was ever available to be cleaned until the crew was gone. Besides being exhausting for the client, it can be emotionally draining to be in an empty home that you may be sad to be leaving.

Your group was recommended opus and you exceeded our expectations. You were on time, moved items and placed as needed. You even adjusted as items did not fit.

The crew was friendly and did a great job.

I have no complaints. The crew that did my move were professional and fantastic. They new exactly what they were doing and very,very efficient.

Thank you to Domas S., Nerijus P., Ramunas S. (crew).

”

Very professional outstanding job

Great crew

”

Wonderful experience all around! Will absolutely use again and recommend:)

Second time using Gentle Giant to move in Boston– company has earned my total loyalty. Great, professional, friendly, patient staff. Knowledgeable and promptly responsive to all questions. This time we used staff to pack for us– great job, nothing broken or damaged. Everything well labeled– made finding needed items and unpacking a breeze. Movers could not have been more accommodating, went above and beyond to make move stress-free. Final price came in at low end of estimate– no surprises there. Cannot say enough– would highly recommend Gentle Giant to anyone.

Once again, my Giant team was terrific – they showed up with a shovel to clear my steps (who knew it would snow Oct 30?!?), and proceeded to move everything in quickly, smartly, and with good humor. I love how personable the Giants are; it shows how much they love their work and are focused on providing people centric service, not just moving your stuff.

This was my fourth move in four months and could’ve been super stressful, but I look forward to working with GG and the team as they make it a positive enjoyable experience. THANK YOU!

The reason I chose Gentle Giant was because they moved my daughter from Watertown to Brooklyn a few years ago. They did an extraordinary job at that time and did so for myself recently.

Everyone from Bambi initially, to Dominic shortly before the move itself, and the actual movers (Tim and Thomas) were all awesome.

On top of their skills at moving themselves they were good listeners picking up on details that would make the smooth easier for us and our neighbors. They were simply kind on top of so willing to help and working hard. Not sure how such a big company manages to hire such exceptional people but keep it up! I will recommend you many.

Three sizable moves with GG. Always a good experience.
The crew members are courteous, strong and professional.
Gentle Giant is my go-to moving company.

Really no comments. The crew was friendly, efficient and resourceful.

Great work from Scott and Jeremy to make my move seamless

These two men couldn’t be more accommodating
Start to finish

I was very impressed with the efficiency of both the packing crew and the moving crew.

Overall we were very happy with the experience!

The crew had to move my furniture into my new home during a snow/rain storm – they were professional and upbeat through it all. They were polite and very helpful. They completed the move in under the projected time. They were great!

Great crews, personable, took care of our furniture. Efficient.

I don’t think I could offer one thing to improve on. Our experience was incredible.

Super nice guys who were helpful and problem solved an unexpected challenge getting a couch out of the apartment. They never panicked.

The movers were great & even helped me with a few extra tasks (moving some paving stones left behind by the previous owner & restacking my washer & dryer) while they were here

They were professional, courteous, hard working and efficient!

Gentle giant has helped us move several times, this was the largest. Every time has been excellent: careful, skilled, positive, customer-focused, hard working, responsive, and easy to work with throughout the move!

I met Larry O’Toole and learned about Gentle Giant (and its excellent reputation) while I was working in Boston as the Executive Director of the Pro Arte Chamber Orchestra. Mr. O’Toole is community-minded and was a friend of our organization. Using your services for our move seemed like a no-brainer way to give back. I knew, though Gentle Giant’s cost estimate might be higher than some others, it would be fair and accurate for a long-distance, out-of-state move.

Everyone introduced themselves to me and were very careful about all of the furniture that they moved. The furniture was well wrapped and carefully loaded into the truck for later storage.

Office staff/ staff who coordinated moving/ the two men who moved furniture to Colorado- all very professional and nice.

Thank you so much for a good experience.

This is my third move with Gentle Giant. It’s great knowing that I can always rely on the great customer experience and service that your crew provides.

The entire move process through Gentle Giant was excellent.

The initial sales representative, Andrew H., was quick to respond, easy to work with, attentive, and documented all the details of my move. He insured that I quickly received an accurate quote for the services that I required, that I was provided the perfect amount of moving boxes and materials needed for the move, and that they were delivered directly to my apartment door at a time that was convenient for me.

My moving coordinator, Dominic G., was great at following up with me ahead of the move to insure a smooth transition from the sales process to moving day. He was attentive as well and insured that both the moving crew and I had the proper information needed for the move. He also made the parking permit process needed for my move into my new place in Boston hassle free and worry free.

Moving day, the most stressful part of the process, was uneventful and stress-free. The moving crew (Alin M., Deividas P., and Scott R.) was prompt, friendly, and efficient. They worked very well together to insure that all of my items, large and small, were properly protected from the time they left my apartment door in Somerville to the time they arrived in my new condo in Boston. They communicated well throughout the entire process both with each other and with me. Their teamwork ensured an easy move which was completed on time and with the quote range that was provided by Andrew.

I would definitely recommend Gentle Giant, and especially Andrew, Dominic, Alin, Deividas, and Scott!

We loved how enthusiastic the movers were.