When I spoke to Carolyn Sullivan @ Gentle Giant, I was impressed by her professionalism and the fact that Gentle Giant would take the project on. My inherited 1960s pull-out couch – very heavy, very bulky – was a wreck. Carolyn made arrangements, on my terms, to have it picked up and taken to the town transfer station. She clearly outlined the terms.
Very high marks for the two men who came to do the work, incredible, the best, loved them. They didn’t balk at the job; they were personable, efficient and conveyed a sense of confidence. When they came out of the house soon after they got here, having easily maneuvered the couch outside, you could have knocked me over with a feather. They shrugged it off as no big deal, but it was a huge deal to me. I never thought I’d get rid of it. I was thankful too that they were willing to take it on their own to the town transfer station, where I had notified the workers it was coming.
Whitney Miller did a lovely follow-up, including pictures.
The whole experience was impressive, and I’ll share my high regard for your company with others and recommend you highly.