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Why do people in San Francisco think Gentle Giant is the city’s best moving company?
But, don’t take our word for it, see why our happy clients become customers for life!
The crew–Matt, Dom, and Sean–were terrific from beginning to end. They never rushed, were exceedingly careful, and managed both our anxieties and the complexities of the move with grace and skill.
The office team, though pleasant, was less confidence-inspiring. It took a little time to confirm the move and we weren’t really kept apprised of the plans. For example, the crew didn’t show up during the promised time slot and we had to call the office to find out what was going on. It’s of course understandable that schedules slip, but we wish we’d been kept updated. Still, all in all, it was the best moving experience we have ever had.
The experience from booking to move and after was simply amazing. The office team was communicative and helpful. The movers were professional and efficient. This was a great experience.
The move was really easy and all the people involved were great. Especially our movers! They were fantastic.
Movers were scheduled for 8-8:30AM but did not arrive until 9. This would have been fine, but there was no communication in advance to indicate that there would be a delay, and it was impossible to reach anyone at all on the GG phone lines.
When they arrived, the movers (Matt and Shane) were quick and efficient, though seemed almost too rushed to be very careful – a little rough backing their truck into the delivery site – which did not affect us, but we felt they were harried and not that professional under pressure.
Also, the phone number given for the move coordinator, which he assured me was his direct line, was NOT IN SERVICE when I tried to call him on the day of the move. Communication was definitely not good and there was no central manager/dispatcher who could talk to customers on the day of the move to relay information.
We were kept in the loop with when things would happen. Helpful and friendly staff both on site and the folks we dealt with by phone in your office. A good experience. Thanks!
So pleased with how the move went! From the first phone call with gentle giant to the actual move, everyone was so helpful. The day of the move the guys were right on time, fast and efficient. Thanks to Kenzo and Teddy for taking the stress out of a stressful situation!
Excellent service and experience.
Having worked at Gentle Giant in Somerville for several years, I knew GG would come through and they did! Thanks to Larry and team for taking GG national!
-Liz Fisher (Coleman)
Movers were all very nice, accommodating and worksome
Felt like they really wanted us to be happy with the move
We were given an estimate of 5-7 hours for the move. Our move ended up taking 7.5 hours. We’re not sure if there was a miscommunication or if we did something wrong. We definitely plan on using Gentle Giant in the future, but we would love to know what we can do to help ourselves a more accurate estimate.
Have you moved with Gentle Giant? Let us know how we did by leaving a review.