I recently moved and used Gentle Giant for the first time. I’ve moved several times before—both local and long distance—and I can say, without hesitation, that this was by far the best moving experience I’ve ever had.
From start to finish, everything was exceptional. The crew arrived early, they were kind, respectful, communicative, and incredibly professional. They treated my belongings with the utmost care, and they were consistently patient—even when I wasn’t as ready as I should have been. They assured me, without hesitation, that everything was going to be okay, and they truly meant it.
It was an extremely hot day, and I was moving into a third-story walk-up. Not once did they complain, not to me and not to each other. They moved with focus, good humor, and even found the energy to compliment my new home along the way. After the move, they did a walkthrough with me to make sure everything was exactly where I wanted it. They approached every detail with care.
The pricing was also very reasonable, especially given the extraordinary level of service. I was originally referred to Gentle Giant by two work colleagues, and after this experience, I completely understand why they were so enthusiastic in their recommendation. I will be doing the same—I would refer anyone moving to Gentle Giant in a heartbeat.
If I could shout this from the rooftops, I would. Please know that your team made what could have been a stressful day into something smooth, positive, and memorable.