A fundamental component of Gentle Giant's mission
is making every customer a "customer for life!" Gathering feedback
continuously from customers about their Gentle Giant experience
is essential to this goal. Following a move, our crew chiefs present
customers with a customer comment card. The comment card asks
customers to rate the quality of your entire Gentle Giant experience in detail,
from the initial inquiry to the moment the trucks leave a customer's
new home. This feedback helps us to develop our employees into
exceptional leaders, as well as to strengthen our business.
In addition to the formal feedback program, we receive countless emails,
letters, and phone calls each day from our customers sharing feedback
from their Gentle Giant experience. Many share the unique ways that the
Giants eased their worries and fears about moving, treated family
heirlooms - and family members - with exceptional care, and helped
make them a customer for life.
Click here
for a sampling of what our customers have to say!
Case Studies
Moving is often a complex and emotional event. The following is a sample of stories
that demonstrate some of the ups and downs of moving - and how Gentle Giant helped
to make the process as stress-free as possible for our customers.
