Gentle Giant continues to follow all CDC and local department of health guidelines in our day-to-day operations. We are continuously monitoring COVID-19 related developments within all the communities that we operate. Additionally, we will continue to update our practices and policies based on the latest available information from federal, state, and local governments. Our priority is to keep both our employees and our customers safe.
The Coronavirus & Gentle Giant Operational Procedures (effective 6/1/2021)
- Gentle Giant’s policy is for any unvaccinated crew member to wear a mask. Customers who feel more comfortable leaving their home for the duration of the move, after the initial walk-through, are encouraged to do so. Our crews are prepared to interact with customers on move day through phone calls, text, and/or FaceTime during the progression of the move.
- Customers who are not vaccinated must wear a mask or face covering and maintain a distance of 6 feet or more from the crew members at all times. Alternatively, unvaccinated customers can leave their home after the initial walk-through. Our crews are prepared to interact with customers on move day through phone calls, text, and/or FaceTime during the progression of the move.
- If a customer tests positive for Covid-19 pre-move, the move must be postponed until 14 days after the last person in the household tests positive or after 10 days and when all household members test negative.
- If a customer tests positive post-move, or if any time in the 14 days post-move the Customer or anyone in the household tests positive; they should immediately contact Gentle Giant.
Gentle Giant has multiple options to get you a quote for your move and keep you safe:
Use Yembo, an artificial intelligence-based application and your smartphone to submit a video of your items that need to be moved.
If necessary, our Moving Consultant will conduct a survey at your home while observing physical distancing guidelines and wearing protective face and hand coverings.