Southborough, MA

The crew was efficient, professional, respectful and very careful with our furniture. Didn’t know what to expect, but I was very pleased with everything.

I have to say I was concerned when they arrived that they may not be up to task as I had some very large heavy pieces. The lead guy was thin and older and the other two were small and young. Wow, did I underestimate them. They worked smartly as a team and were extremely professional and very careful. The lead made some very good suggestions on furniture placement in the new home that were very helpful.

We highlighted five pieces of furniture (and art) that we wanted particular care to be taken with. Each piece was carefully wrapped and I firmly believe was not damaged during shipment. However, one of the pieces (an expensive chair) arrived damaged (and has subsequently been successfully repaired, thank you).

I can only assume that the chair was damaged when another item inadvertently impacted it while being removed from the living room. I would suggest that this outcome might have been entirely avoided had the pieces we identified been securely wrapped before any other moving action was taken. That way, an inadvertent impact would not have caused any damage.

So my suggestion for improvement is very simple: wrap up the delicate stuff first, not “as you go.”

“Hi Dominic, Andrew, and Gentle Giant,

I want let you know how much I appreciated the excellent service from Gentle Giant in my move. This was a very difficult move under extreme duress, and the crew of Nick Hill, Tom Travers and John Weigel was simply amazing. I’ve never had all my stuff “professionally packed” before, but they did an unbelievable job, and they did it with incredible efficiency, which was necessary for this move. I could not be happier. Also many thanks to Andrew Hashaway, my friend from Riverside Boat Club, who also did an exemplary job in organizing this move and arranging it so quickly. He is highly professional and his customer service skills are excellent.

I’ve used GG many times, and I would recommend you to anyone. I wouldn’t consider using another company.

Thank you again so much”