Customer Testimonials & Reviews

Gentle Giant is always looking to grow and improve our services. To do this we solicit feedback from every one of our customers after a move. Below you can browse that feedback – both good and bad. At Gentle Giant we employ full time customer service employees to address any issue(s) that may arise and encourage every customer to contact us if they have any post move issues. We are committed to delivering on our 100% crew guarantee and resolving any mistakes we may have made during the course of a move.

Belmont, MA Move

The movers were really nice, and the office staff was very pleasant and knowledgeable.
There was a small issue with communication. I booked the move but was not the person present on the day of. I told the office staff more than once who to call the day of, and that it should not be me, but nonetheless the movers called me on the day of. I told them who to call instead. It was frustrating.

in Belmont, MA,

Bonney Lake, WA Move

This is the 3rd move in 4 months with Gentle Giant. Your team goes above and beyond to make the customers move as easy as possible. I would highly recommend your service to my family and friends!
Thank you. You go the extra mile.
Lori and Mike Buentemeier

in Bonney Lake, WA,

CHARLOTTE, NC Move

The team was GREAT!!!! Did all that was asked and were exceptionally polite. Took great care to ensure items were placed properly and also were very careful with all items and when moving around to ensure there was no damage to walls, steps or walkways.

in CHARLOTTE, NC,

ALEXANDRIA, VA Move

The guys were champs, incredibly professional, and very calm and collected. The situation was a bit personally fraught/stressful for me, and they took all the stress of the actual move out of the equation. Nothing damaged, everything perfect, and came in not just under the estimate but even beating the low end of the estimated range by $100. And that was despite the fact that I added a full-sized sectional after I had already been given the estimate.

Thanks so much for a successful and relaxed move. Appreciate everything! Will definitely use GG exclusively from now on.

in ALEXANDRIA, VA,

Manassas, VA Move

They did a wonderful job, took all the stress of moving away . Thank you so much

in Manassas, VA,

JAMAICA PLAIN, MA Move

Our guys did a great job, in the pouring rain!

in JAMAICA PLAIN, MA,

Mooresville, NC Move

polite, friendly attentive group of men

in Mooresville, NC,

SOMERVILLE, MA Move

Joe Howe and his partner (a young Irish guy) we’re absolutely awesome!

in SOMERVILLE, MA,

WINCHESTER, MA Move

I was very impressed with the professionalism of the team in addition to their skills (and speed! wow!) with the move. I was referred to Gentle Giant by a friend and she had been very pleased with her move. I would definitely recommend Gentle Giant and I will definitely be using them for the second part of our move. Thank you!

in WINCHESTER, MA,

BRISTOL, RI Move

The two guys who showed up to move our furniture were so fast and efficient. They were polite and extra cautious of our newly painted walls. They finished moving everything upstairs so quickly that they came back down and asked me if there were other things they could move for me because we were still under the two hour minimum. It was pouring rain when they arrived and they removed their shoes and dried off before starting. I was just so impressed by the quality of the workers that I will recommend Gentle Giant to everyone who asks (and people who don’t ask either.)

in BRISTOL, RI,

Topsfield, MA Move

in Topsfield, MA,

DOVER, MA Move

Freindly team that was Very careful with the furniture and the house in order not to cause any damage.

in DOVER, MA,

Weymouth, MA Move

Very professional, Looked at what I needed moved to my garage and was organized and neat.

in Weymouth, MA,

LAKEVILLE, MA Move

From the initial call through and next phase customer service and confirmation through to the actual move, every part of it was professional, courteous and extremely helpful.

in LAKEVILLE, MA,

GROTON, MA Move

The movers were there exactly at 8am and extremely welcoming/nice. At first I worked with one moving coordinator but then she suddenly was gone at it wasn’t clear as to who would be my new moving coordinator. After I called, I was assigned a new moving coordinator – Whitney Miller) who was awesome! The only reason I would not give an extraordinary rating is because of the change of moving coordinators without an explanation and next steps in terms of trying to get a new one.

in GROTON, MA,

BRAINTREE, MA Move

Excellent job! Very fast and professional! My only complaint is that they arrived 15 minutes prior to the time window they gave and I wasn’t ready for them.

in BRAINTREE, MA,

GREENBRAE, CA Move

I have used GG many times and your crews are the best! The only hiccup this time was that some important documents, which were marked as “not to be moved,” were packed and moved. It caused a day or two of angst but Jim Ladio tackled the problem and the material was found the next day.

I will use GG again the next time I have to move.

in GREENBRAE, CA,

PHILADELPHIA, PA Move

The entire moving experience was easy and fast. Andrew, Ryan, and Nick are professionals and truly made my move an exceptional experience. Thanks.

in PHILADELPHIA, PA,

W Newbury, MA Move

I thought the crew was great! Very professional, they went right down to business, were extremely efficient and listened to a few instructions I had regarding some furniture issues I wanted to point out, and took them into account during the move. The Manager of the crew made sure all the other team members were aware of the instructions. They were fast but thorough. It was a hot, very humid day but they hustled right along. Just cannot say enough good things about both teams. I would highly recommend Gentle Giant to others and have already told co-workers and friends how impressed I was with the service and professionalism. Thank you!

in W Newbury, MA,

BOSTON, MA Move

The three movers made our move a pleasant rather than a stressful day.
Arrived on time, were knowledgeable about how to protect furniture and always courteous.
They were first class!

in BOSTON, MA,

BOSTON, MA Move

in BOSTON, MA,

SOMERVILLE, MA Move

in SOMERVILLE, MA,

MALDEN, MA Move

We had quite a roller-coaster and many obstacles with changes in closing dates, utility hook-ups, and general delays with the condo unit being ready. The actual “move” with Gentle Giant was the easiest and least stressful part of the process. Your folks were able to accommodate even our very last minute changes with “smile”. Matt, Erin, all of the office folks and both moving truck teams with whom we worked were amazing: professional, courteous, hard-working, great follow-up and communication!

in MALDEN, MA,

Newton, MA Move

I just want to say THANK YOU to Tim,Tom, Flavio and,I believe, Brian!! The moving crew was very professional, helpful, respectful and with an incredible sense of humor. Erin at the office and her team there were also very professional and cordial. Thanks you so much for making a very sad and stressful day much easier and peaceful than expected.
With gratitude to all!!

in Newton, MA,

BROOKLYN, NY Move

I was very pleased with the whole experience.. starting with the office staff to the movers, everyone was very professional and very nice . I ‘ve never had such a great experience with any other moving company. I highly recommended Gentle Giant . Thank you to everyone for making such a stressful situation as moving so pleasant.

in BROOKLYN, NY,

NASHUA, NH Move

The movers were extremely efficient and professional.

in NASHUA, NH,

LEXINGTON, MA Move

These guys were fantastic right from the packing through the move. Polite, pleasant, hard working, diligent, and very professional. The worked as a team and worked very well together. I would definitely use Gentle Giant again.

in LEXINGTON, MA,

Windham, NH Move

I accidentally deleted the second portion of my comment…. I wanted to include that both Andrew Hashaway and Dominic at the office did an outstanding job communicating, selling me on GG and facilitating the move right up to moving day despite my own lack of follow up due to my time crunch. Ive run teams of 200+ people in customer service and those guys get it. Everyone did really, that’s rare and very difficult to achieve in any industry, let along the high stress world of moving peopldles stuff. It speaks volumes to the brand and culture you’ve created. I wish I used you the last two times I moved!! Thank you!! – Jeff Sawyer

in Windham, NH,

WILLIAMSBURG, VA Move

Move out day was quick and efficient with a crew led by Javier.
A challenging day was handled impeccably by both the crew and Dominique in the office. They helped in all kinds of ways that day.
Move in day was also efficient with a crew led by Elmer.

in WILLIAMSBURG, VA,

WELLESLEY HILLS, MA Move

The movers were fabulous – efficient and courteous. However, I was billed $36.00 / hour more than the original quote. Fortunately, I carefully reviewed my final bill and found the error which was corrected. This is an error that should not have been made. Also, I was not called as I was told I would be when the crew left the warehouse. It was not a problem because we were ready, but it does speak to disorganization in the office team.

in WELLESLEY HILLS, MA,

BRENTWOOD, NH Move

Brandon was excellent. The other kid that was with him was nice but seemed to have a little bit of an attitude, maybe that’s just his personality?

in BRENTWOOD, NH,

Brookline, MA Move

The men called to let me know they were coming. They were on time. They worked with friendly efficiency. They double-checked everything. They finished early, and they solved every problem they faced. We could not have been more pleased.

in Brookline, MA,

NORTH ANDOVER, MA Move

I was so pleased with both the crew that packed up my house for the move and the crew that came the next day to make the actual move. Everyone involved was helpful and flexible. If they weren’t sure about something, they asked. And to me, this was the biggest advantage I saw. In past experiences, movers have merely done the work without taking into consideration the special requirements of the person moving. This flexibility and willingness to question made the move go so much more smoothly than it might have. Gentle Giant came highly recommended, and I can see why. Everyone I worked with was polite, kind and thoughtful. I can’t say enough positive things about your company. I do want to take the time to recognize one young man, Jack Skinner, who went out of his way to be helpful. He even helped us reorganize the cables and wires for the wifi and TV after setting it up on the piece of furniture for that purpose. And I tried hard not to make them have to move the furniture around too much.

in NORTH ANDOVER, MA,

SEATAC, WA Move

I first moved into storage and then into my home. Your representative Eric was very informative and helpful every step of the way. the crew for the move our called ahead to give their arrival time and were professional and friendly.
The move in crew also called ahead and were very kind, careful and professional.

in SEATAC, WA,

FLUSHING, NY Move

The young Men were polite and worked very very hard in this heat. They were efficient and managed to do the job in record time. I have recommended the company to a few people.

in FLUSHING, NY,

Seattle, WA Move

Great guys, friendly, rolled with the obstacles (parking and a fire alarm).

in Seattle, WA,

WESTWOOD, MA Move

very satisfied

in WESTWOOD, MA,

MATTHEWS, NC Move

in MATTHEWS, NC,

BOSTON, MA Move

Both men were extremely respectful and careful of our situation and the entire move out/move in.
I can’t thank them and your company enough.

in BOSTON, MA,

Roslindale, MA Move

I’ve been using Gentle Giant for 20 years, and if one thing stands out, it’s this: each time it’s a different crew, and each time, they’re great, professional, and thorough. It speaks well of both the quality of the people you hire and your company’s culture.

in Roslindale, MA,

WAKEFIELD, RI Move

The chief actually said to me, “we are here to help you”. I almost fell over. The entire crew was wonderful

in WAKEFIELD, RI,

PROVIDENCE, RI Move

Jacob and Tyler were wonderful! Super nice and efficient.

in PROVIDENCE, RI,

SOMERVILLE, MA Move

Everybody did awesome, Will and Will were absolutely on the ball 100%, THANK YOU GIANT MEN

in SOMERVILLE, MA,

Leesburg, VA Move

Keiffer, Ian, and the team did an outstanding job with my sofa hoist. The level of professionalism and attention to detail was evident during the entire process. I am very grateful for their service and will recommend them in the future.

in Leesburg, VA,

WEST NEWTON, MA Move

My crew of three guys was professional, friendly, moved very fast, didn’t damage a thing, and came in under estimate. What more could one hope for?! Special thanks to Will Stirling, who was incredibly helpful in setting up the move for me.

in WEST NEWTON, MA,

Framingham, MA Move

The Teams on the Packing and Delivery were friendly, professional, productive, articulated questions, ensured we were informed every step of the way. Truly appreciate your staff.

in Framingham, MA,

MILFORD, MA Move

Everything! Alex, Casey and Matt were excellent. They asked questions when necessary. They were polite and courteous. They kept moving and did not stop – that was exceptional as it was the hottest day so far this summer with a humidity off the charts!! They were on-time to start and on-time to off load. Nothing was damaged. Alex seemed to be the lead and coached Matt and Casey on the best way to get a couple of items out the door. Alex did a great job of mentoring. I cannot say enough good things about my crew! They did a great job. They took extra precautions in wrapping things. They need a raise!! A safe was left behind but Will from Somerville called and we are already working on a solution. Your entire company from Sales to delivery to follow up are fantastic.

in MILFORD, MA,

BOSTON, MA Move

The movers were extremely nice but packed the truck very poorly. Things looks thrown in there. I couldn’t even open the back at my first stop because things shifted so bad. Had to reorganize it all by myself.

in BOSTON, MA,

Westborough, MA Move

Larry, you have an amazing team, from scheduling with Andrew Hashway, who was great. To the gentleman that dropped my boxes, to the team of movers. My team was lead by, Adam? I hope that’s correct, and three college kids. Nate, Katherine, and another boy, they were FANTASTIC. They hustled and said no problem to anything. When I told them we had a tricky elevator and it might pose a problem, their answer was, by one young boy, no problem, I did great in Geometry! Everything was moved, they were careful, pleasant, neat and before they left asked if everything was exactly where we wanted it.

We moved to Beacon Street, I picked you as I had seen your trucks on the street, so felt you were good city movers, you exceeded my expectations and that rarely happened. Congratulations! Well done!

in Westborough, MA,

Somerville, MA Move

Great Communication and great service

in Somerville, MA,

MADISON PARK, WA Move

The staff had excellent communication and were on time and work so quickly.

in MADISON PARK, WA,

Brookline, MA Move

[A one-number overall rating does not necessarily differentiate among the crew.]

It was a very long day as the move was from Brookline to Upper Cape Cod. Although I had done most of the packing, I had run out of time and 3 of the movers pitched in to finish after they moved the boxes and furniture out.

Because this was an interim move, I had marked each of the boxes that I needed to open with an asterisk followed by the designated room (for example, * MBR). The boxes I was not opening (no asterisk) were to be moved into 2 rooms that were to be used as “storage” (a second bedroom and the dining room).

I explained all of this to the 4 movers when they first arrived, and then periodically throughout their moving things out.

As boxes and furniture were being moved into the interim location, I repeatedly reminded the movers about the *-marked boxes and directed them regarding the furniture when asked.

Unfortunately, at least 2 of the *-marked boxes (a wardrobe of winter clothes and a large box of sweaters and kitchen items) are not in the MBR. I finally located them — each had been moved into the far corners of the second bedroom, and are impossible to access without moving almost everything out of the room first! And 3 large boxes NOT to be opened (no asterisk) are sitting in the MBR!

I’m all for strong movers, but common sense was lacking . . .

in Brookline, MA,

ARLINGTON, VA Move

The crew that helped me move were professional, courteous, kind, and patient. I was very happy with the move, and grateful for the good crew I was assigned.

in ARLINGTON, VA,

Lincoln, RI Move

We were very happy with our Gently Giant crew! The move went exceptionally well due to the respectful, patient, kind, careful and hard working gentlemen that were assigned to our move. Dennis, Benji, Dan and Paul were excellent!

in Lincoln, RI,

EAST FALMOUTH, MA Move

Overall, we had a wonderful experience. Your workers were professional and easy to work with

in EAST FALMOUTH, MA,

DENVER, NC Move

Evan Hodge, Crew Chief; Joe Spry, Ben Furlong as crew were fantastic!! They were professional, friendly, and efficient and my mother (who we moved) was grateful for their help and kindness.
The Pines where my mother moved had listed you all as a moving company along with several others. I called all but settled on Gentle Giant due to Colin Moon’s extremely helpful attitude and response to ALL my questions. In addition, I checked reviews online and you all had the most positive.
I will definitely recommend Gentle Giant and would use them again myself.

in DENVER, NC,

BOSTON, MA Move

The crew was on time, polite and professional.

in BOSTON, MA,

GASTONIA, NC Move

The guys were respectful, gentle and fast.

in GASTONIA, NC,

ALEXANDRIA, VA Move

The team was fast, friendly, and handled our belongings with are. Javier even pointed our an issue with our dining room table and how we might fix it. We really appreciated that.

in ALEXANDRIA, VA,

SEATAC, WA Move

Jeremy was our excellent Team leader. He patiently demonstrated or gave packing instructions to Kenan and Jay, who were respectfully receptive and eager to learn. Team leaders in training?! All three of them hustled for 7 hours and 15 minutes, with only one brief break, not even taking time for lunch. (We sent Panera sandwiches with them on their way to their next job.) It was a hot day and they expressed gratitude for the water bottles we provided. We would be thrilled to have these three guys move us again. Definitely, we will be calling Gentle Giant for future moves.

in SEATAC, WA,

Somerset, MA Move

The moving team was very good. They took great pride in their work and had a smile the whole time. I’ll definitely recommend gentle giant to anyone considering a move as these guys are top notch…really eased a lot of the stress about moving. Please pass along my gratitude to the excellent moving team that we had. These 3 guys have made your company look like best around and I will gladly recommend them to anyone.

in Somerset, MA,

MILL VALLEY, CA Move

Chris and his crew were professional, personable, cooperative and ready to comply with all our reasonable requests. It made the painful process of packing and moving after 45 years tolerable and frequently even pleasurable. We particularly enjoyed working with Luke, Cormac who are Irish college students in the US on summer work permits. Basically, we have been very impressed at every step of he process and also relieved to discover the entire project was billed at the price based on the initial survey and estimate. Good for you! We are pleased to confirm our reaction to anyone seeking our opinion.

in MILL VALLEY, CA,

BOSTON, MA Move

The moving crew was very professional, friendly, and hard working. Specifically Maz Butkus was great, as well as Nick Clover. They did an excellent job and had an extremely positive attitude.

in BOSTON, MA,

FISHERS ISLAND, NY Move

”you guys were terrific”

in FISHERS ISLAND, NY,

CHARLOTTE, NC Move

The movers (Evan, Ben & James) were polite, quick & very good at their job. We couldn’t have asked for a better experience.

in CHARLOTTE, NC,

BRAINTREE, MA Move

The movers were terrific. Friendly, helpful, funny, fast, took good care of my belongings.The move coordinator was so helpful giving me a lot of guidance and answering all my questions.

in BRAINTREE, MA,

Quincy, MA Move

My wife and I have used Gentle Giant in the past. The crew that came both times were extrodinary. They couldn’t have done any better. They even made some sugestions as to how to set up a room.

in Quincy, MA,

Framingham, MA Move

Three movers all very polite and efficient. It was difficult for me to be in two places at once (pick up and drop off on different floors). That was/is my only concern during the move.

in Framingham, MA,

SOMERVILLE, MA Move

I was able to get a same day estimate that explored multiple option and pricing. With Rooty’s help I was able to decide on the best strategy for moving a refrigerator. The actual time of the move was quick and safe.

in SOMERVILLE, MA,

HAMPSTEAD, NH Move

Dear Mr. O’Toole,
You’re doing something right indeed. Gentle Giant truly offers up exceptional service to its customer.

in HAMPSTEAD, NH,

Philadelphia, PA Move

in Philadelphia, PA,

SEATTLE, WA Move

The team was great; taking care of everything. All the men were courteous and went out of their way to make the experience better and less stressful.

in SEATTLE, WA,

CHARLOTTE, NC Move

David Randy & Josh were the best you could ever get to move you.They were polite fast accommodating and just great to work with! Promptly showed up for the move Can’t say enough good things!
Thanks guys
Gail.& Mike Barra

in CHARLOTTE, NC,

CHARLOTTE, NC Move

Our moving team was excellent! They were professional, careful and very respectful of using their time wisely.
Will most definitely recommend Gentle Giants

in CHARLOTTE, NC,

WORCESTER, MA Move

We hired a moving team to help us unload a truck from Worcester to our new place in Somerville. The moving team show up on time, and were done in just over an hour, including hoisting a couch up 3 stories. They worked so fast we hardly had time to keep up sorting the boxes. The only down fall was one of the movers scratched the hardwood floor while trying to unwrap the couch. I can’t really blame him, but it would have been nice to not be in that situation now. We were so impressed with their speed and professionalism that we regret not hiring them on both ends of the move. Next time!

in WORCESTER, MA,

EVERETT, MA Move

Crew was extremely efficient and friendly. They worked effortlessly the entire time.

in EVERETT, MA,

SEATTLE, WA Move

Rick was a logistical ninja. Within the first hour of arriving, he realized we were short 2 crew and didn’t need the second truck. He called dispatch and got everything sorted. He was extremely creative in solving our moving puzzle, saving us both money and time. In addition, he was constantly guiding/mentoring/teaching his younger crew about best practices to pack, unpack, and move items safely and quickly. We had no dings, bangs, drops, breaks, or mishaps of any sort, were done moving early on both days, and our stuff arrived so organized that we were able to settle into our new home within 2 days of the movers leaving. The best move we’ve had!

in SEATTLE, WA,

CHARLOTTE, NC Move

Larry, I’m a serious citizen whose previous moves have always been corporate moves where everything was done by the company including payment, My recent Gentle Giant move was the first that I had to make the decisions and payment. I was admittedly very anxious & uncertain. From the outset, the Charlotte team delivered far beyond expectations. Michael Valle did a great job of estimating and he & Rachel Heidkamp nurtured me through questions(I had a lot) & changes that needed to be made before & after the final decision to go with GG. They were accessible, courteous & professional. Michael nailed the estimate range & my final charge came in a bit under maximum allowable thanks to the outstanding efficient, careful, obviously thoroughly trained professional & respectful work of Josh, move coordinator, & Ben, Jay & Joe. My daughter & I were amazed at the many ways in which they each went the extra mile to meet our every need in such a pleasant & professional way!! We are most grateful for each one’s part in making our move an exceptional experience. It is rare to find such quality and professionalism in today’s world, but your folks certainly delivered!! I have shared my feedback with the team and will be passing the word on to many of my friends who have upcoming moves, but I hope each member of my team sees this review. I’ll also be posting a glowing review on a site called Nextdoor that gets many reads. There is One paperwork item that I would like to see amended in your forms. It caused some confusion & some extra time for me & GG staff on the front end.

in CHARLOTTE, NC,

MEDFIELD, MA Move

You sent four terrific people, who moved all of my belongings safely and efficiently in extremely hot and humid conditions.

in MEDFIELD, MA,

Arlington, MA Move

Professional and pleasant. Hardworking and handled things with care. Would definitely recommend Gentle Giant

in Arlington, MA,

MEDFORD, MA Move

The movers were so great, helpful, nice, hardworking. They made my move so easy!!

in MEDFORD, MA,

SAN FRANCISCO, CA Move

The experience from booking to move and after was simply amazing. The office team was communicative and helpful. The movers were professional and efficient. This was a great experience.

in SAN FRANCISCO, CA,

PHILADELPHIA, PA Move

I was stressed out about my move prior to hiring Gentle Giant. I knew I needed to hire movers but wasn’t sure who to go with. The wonderful team at Gentle Giant exceeded my expectations and made my job so easy. They were incredibly quick, professional, safe, and reliable. They left me with time to grab brunch in the morning! Thank you for making this such an enjoyable experience for me, you have a new loyal customer and big fan!

in PHILADELPHIA, PA,

Dorchester, MA Move

The movers were wonderful. Very friendly and professional. Also, Whitney Miller and Derek Williams were very helpful in scheduling and then rescheduling the move.

in Dorchester, MA,

CHARLESTOWN, MA Move

They guys were amazingly polite, professional, clean, organized. Super!

in CHARLESTOWN, MA,

BROOKLINE, MA Move

movers were friendly, courteous, extremely professional.

in BROOKLINE, MA,

CHARLESTOWN, MA Move

The crew for each day, led by Rolando, were amazing. Each step of the way, we were kept fully in the loop about what was going on and any request was met with exuberance. Can’t recommend GG highly enough.

in CHARLESTOWN, MA,

MALDEN, MA Move

I was very stressed and exhausted from preparing for the move (especially since I hadn’t quite finished packing). The team was great, finished packing the kitchen for me, helped me to relax, and overall made the move so easy. They seemed ready to help in any way they could, and were ready to go above and beyond even when I insisted they didn’t need to! It also seemed like one of the team members may have been newer, and the others made sure to explain to him why things were done a certain way, while also not sounding condescending or like he was doing things wrong. It was a really great dynamic and I think the team was awesome!

in MALDEN, MA,

BOSTON, MA Move

Movers were very professional and courteous. They worked quickly. They also dealt with ambiguity well (they had to take my stuff to PODS but the location of the actual POD was not obvious and they had to do some searching by themselves).

in BOSTON, MA,

MARBLEHEAD, MA Move

The crew kept in contact with me as they headed to my home, which I appreciated. They worked tirelessly moving my furniture at a fast pace while making sure to take care with my items. I would use you guys again for sure.

in MARBLEHEAD, MA,

ANDOVER, MA Move

Both Move out and move in crews were friendly, efficient, and a pleasure to deal with

in ANDOVER, MA,

WAXHAW, NC Move

Excellent crew. Energetic hustle. Careful with everything. No wasted time. Great attitudes. Polite. What more can you want?

in WAXHAW, NC,

Somerville, MA Move

I have nothing to say except how delightful the entire experience was – from the first conversation with Andrew to the timely delivery of moving supplies, to the friendliness, efficiency, and care of the moving crew.
Lots of companies could take some customer experience pages from the GG playbook.

in Somerville, MA,

DORCHESTER, MA Move

Hands down the friendliest, most helpful moving team I’ve had (and I’ve moved from apartment to apartment over the last 10 years, so I know what I’m about). They moved quickly and efficiently and the total cost ended up being half of what it cost to move in.

in DORCHESTER, MA,

KENT, WA Move

The guys were super efficient

in KENT, WA,

Somerville, MA Move

Joe is amazingly helpful!!!! 20 stars!!!

in Somerville, MA,

Framingham, MA Move

I felt like they were going through the motions. No real sense of urgency, I moved with Gentle Giant back in June 2000, I know a long time ago, but the experience was very different.
I felt like they were going to take 7 hours because that was the estimate.
I had recommended Gentle Giant last year to a colleague, and told him what a great prior experience I had. His feedback to me was, they were ok, similar to my experience.
Why do you use a 15 point scale? Seems like it is hard to have 3 levels of acceptable.

in Framingham, MA,

Chevy Chase, MD Move

This is the second time I have used Gentle Giant and it has been a great experience both times. I would like to add that Elmer and Tamarus were great during my most recent move. They were both friendly and efficient and all of my items made it to my new home safe and sound.

in Chevy Chase, MD,

NORTON, MA Move

The crew was unorganized and extremely slow. It took All three guys to disassemble a table a bed. These were basic screws that I can even do! We’ve moved multiple times with gentle giant and one guy would be disassembling stuff only. They walked extremely slow and took only one item at a time! Not the case in the past. They made this move take much longer than it should have taken. It was Dan’s first day and he was eager and moved faster than the other two but was lacking guidance. My husband had to step in several times and offer suggestions. This is not the gentle graint we’ve had previously. It did rain very briefly but not until much later in the unload. Nothing should have gotten wet because it was still protected in the truck. We had several boxes soaked through the tops as if a leak inside the truck happened. The blankets they used were very worn and full of lint. My furniture is covered in black lint. The crew also had on very strong deoderant or cologne. – when mixed with sweat dripping on the boxes lingered for days after. This is not the quality we’ve had in the past and we’re very disappointed.

in NORTON, MA,

BOSTON, MA Move

The guys were professional, quick and efficient. Tim, head of the team, was super organized and knowledgeable about what to move, when and how. He directly the other members in an organized fashion which resulted in a smooth transition from one place to the next.

in BOSTON, MA,

MELROSE, MA Move

We were so pleased with the professionalism and ability of the Gentle Giant crew to both pre-pack and move our belongings. Each crew member was friendly, courteous, approachable and hard-working. A.Z., the foreman of our moving day, did an amazing job directing the others in the crew, and it was clear he was respected by the others in exchange. He was also adept at delegating responsibilities and thus our pre-pack was both smooth and efficient. We felt very happy with the level of service we received and would recommend a partial pack to anyone using GG. Well worth it! Overall we were super impressed by the whole moving experience and the day before and move-day were MUCH less stressful than expected because of Gentle Giant.

in MELROSE, MA,

Derry, NH Move

The young men who came were efficient, respectful, and friendly! And the team who helped me set up the move via phone and emails were patient!

in Derry, NH,

BROOKLYN, NY Move

This feedback will not help you improve what you do because you do it SEAMLESSLY!!Larry O’Toole you have hit the jackpot with this NYC team! I had 2 moves in Boston and 2 moves in NYC and this experience has far surpassed my children and my expectations.DAN and Mike are competent, ,kind ,CALM,honest.Jackie Soper and Patrick Donavan are detailed oriented,pleasant and a pleasure to communicate with on the phone.I will always recommend GENTLE GIANT!More importantly I will exclusively use GENTLE GIANT because your are professional, trustworthy and my daughters can’t seem to stay in one place! See you soon for my Philadephia move. THANK YOU.

in BROOKLYN, NY,

BEVERLY, MA Move

Awesome

in BEVERLY, MA,

Somerville, MA Move

Great experience. Showed up on time. Polite , quick and efficient

in Somerville, MA,

EAST GREENWICH, RI Move

It was a great team of movers! Cory and some of the others were aware that my husband is ill, and they seemed to go out of their way to make sure everything was perfect. They did not hesitate to go above and beyond to make sure everything went smoothly, and the move as a result has been seamless. Please extend my gratitude for their compassion.

in EAST GREENWICH, RI,

FRANKLIN, MA Move

in FRANKLIN, MA,

San Francisco, CA Move

The move was really easy and all the people involved were great. Especially our movers! They were fantastic.

in San Francisco, CA,

PLYMPTON, MA Move

When I spoke to Carolyn Sullivan @ Gentle Giant, I was impressed by her professionalism and the fact that Gentle Giant would take the project on. My inherited 1960s pull-out couch – very heavy, very bulky – was a wreck. Carolyn made arrangements, on my terms, to have it picked up and taken to the town transfer station. She clearly outlined the terms.

Very high marks for the two men who came to do the work, incredible, the best, loved them. They didn’t balk at the job; they were personable, efficient and conveyed a sense of confidence. When they came out of the house soon after they got here, having easily maneuvered the couch outside, you could have knocked me over with a feather. They shrugged it off as no big deal, but it was a huge deal to me. I never thought I’d get rid of it. I was thankful too that they were willing to take it on their own to the town transfer station, where I had notified the workers it was coming.

Whitney Miller did a lovely follow-up, including pictures.

The whole experience was impressive, and I’ll share my high regard for your company with others and recommend you highly.

in PLYMPTON, MA,

SOMERVILLE, MA Move

The actual movers were FANTASTIC. They were so helpful and patient. Ive never had better movers. However, your corporate staff was horrendous to deal with I almost had to cancel the move. The initial man I spoke with, Andrew Hashway, did not get the details of my move or even the date correct. I emailed him back and forth almost 10 times and spoke with him on the phone, and had another associate not contacted me to confirm the date I never would have known it was scheduled incorrectly. The man who confirmed details and dates with me was rude and equally as unhelpful. His name was Dominic Genarro. He essentially changed my entire timeframe that was originally given to me, did not change my pickup location when I had to change that, etc.

in SOMERVILLE, MA,

CHESTNUT HILL, MA Move

The crew was great! Very professional, helpful ,friendly and fast. I was very happy with them

in CHESTNUT HILL, MA,

Newton Centre, MA Move

Everyone was very helpful, and took good care with our stuff. A few things were hard to move in but they figured it all out.

in Newton Centre, MA,

King of Prussia, PA Move

This was the most amazing experience we’ve had moving. We’ve used movers in the past, but we were unbelievably impressed with the crew for this move. They were prompt, quick, careful and extremely courteous.

in King of Prussia, PA,

SEATTLE, WA Move

We had a great experience with Gentle Giant! Everyone I spoke to was very helpful and kind. The movers were efficient, professional and easy to work with. It was a great experience! My one complaint is that the labeling of boxes when they packed things up was not great. I had some unlabeled boxes and some boxes that said only one thing when that thing was only a small part of what was in the box (for example, a giant box in the kitchen that said “cutting boards” when there were only 4 cutting boards in the entire box and one that said “kids books” but was mostly clothes with 5 kids books at the bottom). Other than that, I was very happy with the service. Thank you!

in SEATTLE, WA,

Stoneham, MA Move

The staff is always courteous, professional and accommodating. They are wonderful with my clients and are cautious with their belongings.

l wish they were a little bit more efficient, if they go back to the truck take something, when they are coming into the project bring something with them. The rate is per hour.

If the traffic says 15 mins GG to stop why are we charged 1 hr?

As both ASP, and ASID I’m don’t think I’m getting my discount(s). The rates seem to go up each time.

in Stoneham, MA,

CONCORD, MA Move

The moving crew was very friendly and willing to do anything I asked. They were helpful taking things apart and made sure that they put things back together before they left. The whole move went very well!

in CONCORD, MA,

PHILADELPHIA, PA Move

Get your guys dri fit shirts for those hot summer days!

I work for Your Organizing Consultants, we use you for all moves. I did this for a friend. Mike and Ryan were so nice to Mrs. Abrams and I loved that they introduced themselves and shook her hand goodbye. I have worked with them before and it was so nice to see them again. Please give them a gold star and bye them lunch!

in PHILADELPHIA, PA,

CANTON, MA Move

We had a fantastic move with Gentle Giant during what became a stressful changing of homes. Our move was complicated by our closing being bumped back past our move in date, and our move coordinator, Dominic Gennaro, went above and beyond to make sure that we were moved in as soon as the schedule allowed, even splitting the move in two so that our beds/essentials would arrive as soon as possible to live in the home. Elizabeth Coates was also especially helpful in providing multiple estimates as our move changed along the way. All of the movers that helped in each stage were very professional, especially the team leaders Dennis Moore and Scott Bradford, who were very flexible and helpful on our move days. This was our second move with Gentle Giant and we will definitely use you again for any moving needs.

in CANTON, MA,

SOMERVILLE, MA Move

The level of professionalism and service was remarkably high. All three movers were cheerful, helpful, and, really most importantly to us, very nice. My stress level about a move like this was greatly reduced by the expert capability and great demeanor of the crew.

in SOMERVILLE, MA,

WASHINGTON, DC Move

While my movers were very quick and efficient once they got to my apartment, it is completely unacceptable that they showed up an hour and a half AFTER my anticipated window. The Gentle Giant office should have called me earlier in the afternoon (I had to call them on my own) and told me the movers were running (very) late. As someone who does not have paid time off at my job, the five and half hours of work I took off that day to meet my movers was a great hardship. For the movers to come at 5:30pm meant I could have worked a full day at the office. A call from Gentle Giant’s service team earlier in the day would have been really appreciated and just good customer service. Before my second move, I would have gladly referred Gentle Giant to a friend; now I am not so sure. There needs to be more communication between the moving crews and the front office. Again, my movers were great and very efficient once they did arrive, but they showed up an hour and a half OUTSIDE my anticipated window with nary a call all day. I waited a day for calmer heads to prevail before calling the office to complain and will be reaching out to the quality control team this afternoon for a partial refund.

in WASHINGTON, DC,

GEORGETOWN, MA Move

Matt, Dan, John and Dyan did a great job for us.

in GEORGETOWN, MA,

GREENLAND, NH Move

The moving crew was efficient, polite, and accommodating.

in GREENLAND, NH,

BELLEVUE, WA Move

The most professional and careful movers ever. We have used Gentle Giant for several small moves and continue to be amazed when compared with other movers used in our condominium tower. Patrick and Nate are the best.

in BELLEVUE, WA,

WARREN, RI Move

Our crew was great and I will hire them again.

in WARREN, RI,

Boston, MA Move

in Boston, MA,

SOMERVILLE, MA Move

Excellent service both before and during the move.

in SOMERVILLE, MA,

LABORATORY, NC Move

As usual, movers were fast, enthusiastic, and courteous. They were almost too fast for us, but we were preoccupied with necessary departure procedures from the old house. A few things got mis-routed, but on the whole, all was done. We did have a problem with a bed frame not being completely put together, and it was coming apart that night, but my husband fixed it. Our biggest hitch was also yours–somehow we did not communicate well on the fact that in a UMC move, we must move out by 12 noon, but we cannot move in until after 12 noon; thus, the movers arrived probably too early, had too long a break, and were anxious to finish and depart. It went by so fast I barely made it back to the new house to pay them! On the whole, very satisfied, however.

in LABORATORY, NC,

Marshfield, MA Move

The movers were very professional and hard working. I will recommend you to my friends

in Marshfield, MA,

BURIEN, WA Move

I have nothing but good things to say!! Nice professional hard working. Came early and got done qick. I will recommend them to everyone!

in BURIEN, WA,

Arlington, MA Move

Movers were friendly, professional, and efficient!

in Arlington, MA,

OAKLAND GARDENS, NY Move

Your service was excellent and there really isn’t any complaints on my part. I was very surprised that the cost was double the quoted estimated amount. Didn’t really understand that I had to pay for parking tickets which if I had known, I would have pointed out a good spot for the van to park in. I forgot about the travel time (my bad). Otherwise, I feel that I made an excellent choice in choosing this company.

in OAKLAND GARDENS, NY,

DUNSTABLE, MA Move

We were very impressed with the crew for packing and moving.
They were polite, efficient and worked extremely hard for long hours.

We will recommend gentle giant to anyone we know who is moving.

Please pass along our thanks to the crew

in DUNSTABLE, MA,

PROVIDENCE, RI Move

The movers were very professional and very gracious about packing up items that I had overlooked!

in PROVIDENCE, RI,

East Providence, RI Move

very considerate and helpful works

in East Providence, RI,

, MA Move

My crew was just phenomenal. I don’t have one complaint or bad thing to say. They worked harder than anyone I’ve ever seen on the hottest day of the year and the builder never connected the air conditioning.

in , MA,

East Providence, RI Move

I’ve hired you guys twice and it’s been a pleasure each time. Everyone has been friendly, professional, on time . Very impressed!

in East Providence, RI,

PROVIDENCE, RI Move

Contract was easy; f/u questions were helpful; you showed up omn time, and worked quickly and with care.

in PROVIDENCE, RI,

READVILLE, MA Move

The people who work for the company and in particular the guys who do the heavy lifting are great. Hardworking, respectful and polite.
Great Ambassadors for the brand!

in READVILLE, MA,

Wilmington, MA Move

This team of men was the most professional, personable, articulate, careful and reliable group of movers I have ever seen.
Our furniture and belongings were handled with care by our move out team and by our move in team. I can’t say enough good things about your company. Thank you !

in Wilmington, MA,

Arlington, MA Move

I can’t say enough good things about the driver Danny John. He was extremely professional, attentive and easily accessible via his cell phone which was so helpful on my end in coordinating the move for my elderly friend Jane DeSimone.

Charles O’Brien in the office was also extremely pleasant and turn around time to respond to my calls was excellent.

I will be sure to recommend your services going forward.

in Arlington, MA,

Bellevue, WA Move

The crew was professional while friendly, careful while quick, and they knew what they were doing.

in Bellevue, WA,

Nashua, NH Move

Great crew, hard working, professional, took good care of our things, very pleased!

in Nashua, NH,

WAKEFIELD, RI Move

Professional and courteous

in WAKEFIELD, RI,

BOSTON, MA Move

Any able bodied human can move an object of reasonable mass from point A to point B. What made this moving experience stand out was the people. I needed two movers to help move some furniture into a pod. Eric Welch and Dovidas Vaiciulis were the definition of professional. They were courteous, constantly solicited suggestions for what needed to be moved where, and improved the amateur packing job I had done prior to their arrival.

Thank you for hiring good people, they will always be your best asset as a company.

in BOSTON, MA,

BROOKLYN, NY Move

The crew was extraordinarily pleasant, competent and patient. There were a number of hurdles along the way and the team handled each problem seamlessly and made the process as smooth as possible.

in BROOKLYN, NY,

VINEYARD HAVEN, MA Move

Matt and Jack were exceptional on both ends of the move, very professional and friendly!

in VINEYARD HAVEN, MA,

BOSTON, MA Move

in BOSTON, MA,

SOMERVILLE, MA Move

I was very happy with the service I got from Gentle Giant

in SOMERVILLE, MA,

MEDFIELD, MA Move

I couldn’t be happier.

in MEDFIELD, MA,

DORCHESTER, MA Move

Crew was excellent. Made the move as easy as it could be.

in DORCHESTER, MA,

DANVERS, MA Move

I reviewed on both Facebook and Google 5 stars

in DANVERS, MA,

SOMERVILLE, MA Move

Kevin is Great and very attentive.

in SOMERVILLE, MA,

WELLESLEY, MA Move

Ellis and his crew were quick, professional and handled our stuff with care. This was our second move with Gentle Giant this year (to a rental and then to a new purchased home), and I would use you again if need be. I actually suggested Gentle Giant to my sister and brother in law, who took our advice and hired GG for their move later in the month.

in WELLESLEY, MA,

BEVERLY, MA Move

All went great!

in BEVERLY, MA,

ROSLINDALE, MA Move

This was our second GG move.

Scott and Calvin were great. We did walk throughs at both ends before starting to work and they were fast but careful and courteous while working.

Everything went off on time and without a hitch.

Thank you!

in ROSLINDALE, MA,

CAMBRIDGE, MA Move

in CAMBRIDGE, MA,

GREAT BARRINGTON, MA Move

Guys were hard working and took care with my belonging. Rating could have been higher if the drive time between locations wasn’t so high. It took me 1.5 hours and took them 3 hours. The difference is unreasonably high.

in GREAT BARRINGTON, MA,

ACTON, MA Move

Overall, the moving experience went from mildly disappointing to downright unacceptable. It was clear that unlike in the past withnour lives where we had an experienced crew that worked professionally, this was a collection largely young people that often times didn’t know what they were doing. One guy in particular had a bad attitude and would make sarcastic comments under his breath like “I love reminding people what stuff they have.” But the worst moment came this morning when we were unpacking a final area of the house and found a glass jar that your movers broke hidden in the children’s playroom with the remaining shards in a Tupperware. This is UNACCEPTABLE. What would have happened if it was my kids in the area instead of me? This will be the last time I use your company or recommend you.

in ACTON, MA,

BEDFORD, MA Move

The moving crew was fabulous, and very strong! They were efficient, and extremely careful with the furniture. They were very helpful by adjusting the positions of the larger pieces under my direction until they were positioned precisely how I wanted them, even though some of these pieces were quite heavy.

The office team was great, too, especially with the handling of a small discrepancy in my final bill. My only critique: My job doesn’t allow me to take calls during business hours, so it is best for me if someone can handle my call when I dial in, and it was tough to reach the relevant individuals directly (though understandably, given it is quite a busy season for moving). I’m not sure how this could best be addressed. Perhaps promote more email correspondence that can be done asynchronously, or allow the scheduling of calls?

in BEDFORD, MA,

SOMERVILLE, MA Move

Professional, friendly, and efficient crew! On time and within the estimate. I don’t hesitate to recommend Gentle Giant to friends.

in SOMERVILLE, MA,

PEABODY, MA Move

They Where Great & it was 3 Fight’s of Stairs & 95 Degrees

in PEABODY, MA,

BARRINGTON, RI Move

The A team was great! Really handles our stuff with care and were willing to accommodate us at every step of the way.

in BARRINGTON, RI,

Kent, WA Move

in Kent, WA,

DORCHESTER, MA Move

Very competent capable and fast

in DORCHESTER, MA,

Braintree, MA Move

Awesome crew. Very fast & efficient. Took great care of our stuff. Always asked where we wanted things in the new house.

in Braintree, MA,

Philadelphia, PA Move

Slaven and his team were incredible and really friendly! They made the moving process so much easier and we were impressed by their promptness and care they took with our belongings.

in Philadelphia, PA,

BOSTON, MA Move

COuld have used an extra crew member to speed things up, but otherwise everything was great.

in BOSTON, MA,

PROVIDENCE, RI Move

On time. Very courteous. Estimate was pretty close

in PROVIDENCE, RI,

PINEHURST, NC Move

The moving crew arrived later than the expected window. We only received a phone call 30 minutes before they arrived, which was 45 minutes later than the anticipated arrival window. Suggest having the crew call en route if they will be late.

in PINEHURST, NC,

BROOKLINE, MA Move

My movers were very nice and worked quickly. They were very careful and thoughtful as they moved furniture and boxes.

in BROOKLINE, MA,

BROOKLINE, MA Move

The guys were friendly and some of them clearly very experienced. They knew how to move furniture with care. Nothing was damaged.
One thing that is really annoying is being charge for two rolls of tape when I saw that one of them was used to jam open a door. This happened at our last move with gentle giant as well. I know it’s a small amount of money in the big scheme of things, but it really feel wasteful and like I’m being nickled and dimed.

in BROOKLINE, MA,

SANTA ROSA, CA Move

Only problem was that they forgot all outdoor furniture and sculpture. Fortunately we managed to call them before they were too far en route, made an immediate U-turn and rectified the mistake!

in SANTA ROSA, CA,

CAMBRIDGE, MA Move

Movers were ve4y accommodating and very respectful of my property.

in CAMBRIDGE, MA,

CONCORD, MA Move

Professional and friendly service. 🙂

in CONCORD, MA,

ARLINGTON, MA Move

The crew was incredible! They worked so hard in the heat, were professional, kind, had great attitudes and persevered on a move that was not easy. I was moving from a second and third floor walk up to a second floor walk up with a stop at the storage unit in between. I had underestimated my volume and before I knew it, reinforcements arrived with a van. It was absolutely seamless. I cannot even begin to thank them enough for the excellent job they did. Mark is a great leader and coach- he was checking on his team’s hydration levels and was just all around awesome. He and Ross worked the entire move—they rocked it! They shook our hands at the beginning and the end and it was a little sad to see them leave. I will make sure to recommend your company to anyone I know is moving. Absolutely the BEST experience- these guys made moving so much better than I could have imagined.

in ARLINGTON, MA,

SEATTLE, WA Move

We have used Gentile Giant for 2 previous moves;

2 years ago 2 packers from Gentile Giant moved my son from one apartment to another. The move was accomplished in under 8 hours. This year Gentile Giant sent 3 people to move my son. He had already moved 5 large boxes of clothes and etc before the movers arrived. The 3 movers did not dedicate their time to work, rather taking time to talk between themselves. due to their own distraction, this time the move required much more time.

Again, My son was sick, throwing up, but had to be present because the Gentile Giant movers needed oversight.
We received a call from the company as a follow up, the message that was left “could we resolve this problem?” What problem can be resolved? what resolution could be offered?

in SEATTLE, WA,

Beverly, MA Move

Logan and his crew were great. Professional and efficient.

in Beverly, MA,

PROVIDENCE, RI Move

Everyone on the crew worked quickly, carefully, and efficiently. They even seemed to be having fun despite the fact it was 95 degrees out. These professionals are the right people in the right job.

in PROVIDENCE, RI,

Chevy Chase, MD Move

Our movers were extremely polite and efficient.

in Chevy Chase, MD,

SEATTLE, WA Move

Guys were great. Very positive attitude on what was a long day. Will absolutely recommend them and GG.

in SEATTLE, WA,

CHARLOTTE, NC Move

They were awesome! Super efficient and handled my belongings with care and respect.

in CHARLOTTE, NC,

SEATTLE, WA Move

I had the same lead as my previous move and he stayed on top of everything and everyone’s productivity.
Although it was very efficient, I did notice some damage to a few pieces of furniture that based on the location of the damage was very clear to the crew.

in SEATTLE, WA,

JAMAICA PLAIN, MA Move

I actually was not told that it would cost $110 to get a permit. I thought it was just part of the process. I think you should make clients aware of costs like this one (and the insurance), as I would have just had a friend park in front of the building to reserve the space instead of spending that much.

in JAMAICA PLAIN, MA,

SOMERVILLE, MA Move

Everyone was extremely friendly, helpful, clear and forthcoming with information. The moving team, Kristian, Jason, and Lindo, were amazing, polite, and careful with my things. Kristian did a phenomenal job of fitting my things in storage while still making it organized and with space for me to navigate through my boxes. While my moves are small, I tend to move regularly, so I’m looking to find people who I can rely on every time as a returning customer. I also work in an industry where there are many people moving. It means a lot that even with a small move you all took care and treated me well, and I will definitely be calling again and recommending my friends and coworkers!!!!

in SOMERVILLE, MA,

SILVER SPRING, MD Move

This was an unexpected move, bringing with it a lot of extra stress. Compound that with the sheer volume of books and belongings I needed to move and it was a recipe for disaster.

Fortunately, everyone at Gentle Giant was absolutely amazing. The office team was clear and professional, and the moving team was efficient, hard-working, and personable. They were better than I could have hoped for.

In an industry as filled with horror stories as moving companies, you just hope that it won’t be too awful. The team at Gentle Giant was superb in every way – the exact opposite of the conventional wisdom. If more companies were like this team, then attitudes toward moving companies would be very different. I cannot praise them enough.

in SILVER SPRING, MD,

CHARLOTTE, NC Move

The crew was so nice. They worked carefully and efficiently. We felt very confident in the guys and having them pack up our furniture.

in CHARLOTTE, NC,

BROOKLINE, MA Move

Mark and the move team were outstanding. They arrived early, were courteous, didn’t let the heat slow them down and moved everything with extreme care.

in BROOKLINE, MA,

NEWTON UPPER FALLS, MA Move

Efficient and courteous staff who moved everything with care and attention to detail. Thank you!

in NEWTON UPPER FALLS, MA,

CHESTNUT HILL, MA Move

Adam, Josh and James were outstanding. Prompt, expert at moving and packing pleasant to work with and extremely hard working. I will highly recommend Gentle Giant. Many thanks Lisa

in CHESTNUT HILL, MA,

LORTON, VA Move

From the first phone call, through the move completion, we had all positive experiences. All staff was courteous and helpful. the moving staff came prepared, worked incredibly hard in the heat, and were very polite and patient with our small children running around! All of our furniture was transported without damage. the price was very reasonable as well. thank you very much for all your great work!

in LORTON, VA,

BOSTON, MA Move

Great bunch of guys. Hardworking. Friendly. Efficient. Couldn’t have gone better

in BOSTON, MA,

ALEXANDRIA, VA Move

The moving crew was very professional and I would highly recommend them to any of my friends or family.

in ALEXANDRIA, VA,

METHUEN, MA Move

Stan, Alex, and Chris were fantastic. Very friendly, efficient, careful with our belongings and very considerate in terms of stacking boxes at my new home with labels out so that I could still see what was in them. I had also asked to keep an eye out for boxes labeled office because we were looking for tv cords that would be needed right away upon arriving at the house. They were great about it and on a couple of occasions, Stan (in the truck) would send a box back out so that it could be loaded last / off 1st for us.

It was about 95 degrees during the move but they didn’t complain about the heat. They were also joking with my husband and I and each other the whole time, and the constant laughter just makes the whole day more pleasant.

The office staff was also very courteous and prompt in answering questions over email.

in METHUEN, MA,

San Francisco, CA Move

Movers were scheduled for 8-8:30AM but did not arrive until 9. This would have been fine, but there was no communication in advance to indicate that there would be a delay, and it was impossible to reach anyone at all on the GG phone lines.

When they arrived, the movers (Matt and Shane) were quick and efficient, though seemed almost too rushed to be very careful – a little rough backing their truck into the delivery site – which did not affect us, but we felt they were harried and not that professional under pressure.

Also, the phone number given for the move coordinator, which he assured me was his direct line, was NOT IN SERVICE when I tried to call him on the day of the move. Communication was definitely not good and there was no central manager/dispatcher who could talk to customers on the day of the move to relay information.

in San Francisco, CA,

CHELSEA, MA Move

Incredibly personal service and care for every aspect of our move.

in CHELSEA, MA,

WAKEFIELD, RI Move

I used your services twice in the last 60 days. Every person that came to my homes was pleasant, kind and had great attitudes.

in WAKEFIELD, RI,

Newton, MA Move

The crew did a great job in getting all my furniture into my new place as access was not easy but they did not give up and got every piece in, even hoisting some of the items onto a second floor deck to get it in.

in Newton, MA,

CAMBRIDGE, MA Move

The team were amazing, like a well-oiled machine even on such a brutally hot day. Friendly, courteous, and efficient, it was a pleasure to work with them. I also liked hearing the crew chief coach his team on the best way to do things too… sounded like great advice to me! Lastly, I really appreciated the transparency on pricing, and the accuracy – no rounding up just to make some more bucks.

I wouldn’t hesitate to recommend Gentle Giant to others.

in CAMBRIDGE, MA,

Wayland, MA Move

This is my third or fourth time using Gentle Giant – I’ve never been disappointed with the quality of the end-to-end experience.

in Wayland, MA,

Boston, MA Move

This is the 5th move I’ve done with Gentle Giant. This time I also stored my belongings in your storage facility for 4 months. I really couldnt be more satisfied with your services. Especially in the kindness and capability of your movers. Thank you.

in Boston, MA,

Sherborn, MA Move

Christian was really great, as were most of the rest of the crew. But a few guys, especially on move-in day, were clearly not working as hard or as quickly as everyone else. I’m sure this was very evident to the rest of the crew, and I know you won’t always have 100% all stars, but for my prior moves I recall being amazed and how incredibly hard working and quick EVERYONE was. This time, we noticed a couple of the guys wandering around for awhile carrying something small, like a lamp, and my husband found one guy in the basement resting and texting. Again, I wouldn’t expect 100% effort for 8 straight hours from everyone but this time it was obvious to us that not everyone was pulling their weight. Also, our move in day took longer than it probably could have, because only 3 guys were sent with one truck. We needed to get a secondary crew, and then a third crew with the 2nd truck. But I know there are unpredictable events on move days and staffing has got to be a challenge. I would still choose you guys without hesitation in the future !

in Sherborn, MA,

Needham, MA Move

Very solid effort under difficult circumstances – heavy rain and moving
into a 215 year old house. Robert and Alex were competent, knowledgeable,
flexible – easy to work with! My wife thought Robert took some liberties
in crating and wrapping too many items, and I was disappointed that the
final cost exceeded Davis’ estimate given that I moved 90% of our art, lamps,
tv’s and glass table tops – we expected a savings from the estimate.
Additionally, I do not think the third truck was necessary.

in Needham, MA,

Westwood, MA Move

“I had awesome workers help me. If I move again I will definitely use Gentle Giant!”

in Westwood, MA,

SOMERVILLE, MA Move

There were amazing. They handled everything so well and were friendly throughout the process.

in SOMERVILLE, MA,

ISSAQUAH, WA Move

All the guys were gentlemen and very kind and considerate.

in ISSAQUAH, WA,

Norwell, MA Move

The team did a great job.

in Norwell, MA,

PHILADELPHIA, PA Move

Great group of guys. Very diligent and efficient.

in PHILADELPHIA, PA,

SOMERVILLE, MA Move

The two movers who came to my house were professional and polite. They asked appropriate questions and we’re patient when I was unsure of where things would go, and even when I asked them to move furniture to a second arrangement. They were efficient and completed the task of moving these rooms without any down time, but I never felt rushed as a customer. Excellent service!

in SOMERVILLE, MA,

HINGHAM, MA Move

We are repeat at customers who can’t say enough good things about Gentle Giant! The team who moved us did a phenomenal job and were the nicest, most courteous people. They were so pleasant and friendly, extremely helpful and willing to do what we asked of them. I don’t know how you continue to find such great employees-but keep up the good work! Your employees are the best!

in HINGHAM, MA,

PLYMOUTH, MA Move

The moving crew was fantastic and professional. All four men were very nice and helpful. I would use Gentle Giants again and I would use the same four guys as well.

in PLYMOUTH, MA,

BARRINGTON, RI Move

Excellent experience! Outstanding service!

in BARRINGTON, RI,

Cambridge, MA Move

Two men arrived ahead of schedule to pack my husband’s art work. They were terrific. Clean, hard working, careful, friendly. They were such gentlemen that I’d invite them into my home anytime.

in Cambridge, MA,

DEDHAM, MA Move

Th crew was very professional polite and efficient (I especially loved how each one got out of the truck introduced himself and shook my hand) I used gentle giant 6 years ago and was very impressed… was so glad to see the quality has not changed. My 6 year old was also there and sometimes helpful but even still the crew were very tolerant of his excitement. I’m hoping not to have to move again but if I do I would use you hands down and certainly refer you. Scott really knew exactly how to direct the flow making it go much smoother and he had great leadership skills and patience in working and teaching some of the younger/newer crew… I can say they certainly worked well as a team and helped make a stressful experience much more tolerable. Thank you!

in DEDHAM, MA,

MEDFORD, MA Move

Rolando and his team of Kyle and Louis did an outstanding job with my move. Rolando was extremely articulate in detailing the part of my move going into to storage for 3 months and making sure the needed furniture made it to my temporary home. This is my second time using Gentle Giant and was most pleased. I hope that I can request to have Rolando, Kyle, and Louis for my next move in September.

in MEDFORD, MA,

MALDEN, MA Move

You guys have it down to an art and a science.

in MALDEN, MA,

Brookline, MA Move

in Brookline, MA,

WASHINGTON, DC Move

The movers were very professional, nice, and quick!

in WASHINGTON, DC,

NEWTON, MA Move

They did an excellent job! The extraction was through a very tight & odd stairwell with bulky heavy heirlooms rotated & tilted while being carefully lowered. They even moved a refrigerator from the basement of the new house up to the kitchen!

in NEWTON, MA,

CAMBRIDGE, MA Move

All four of the Gentle Giant employees who completed my move were kind and extremely efficient. They took excellent care of all of my things!

in CAMBRIDGE, MA,

ANDOVER, MA Move

Our four movers were not only young and strong, but thoroughly professional, personable and conscientious. They took great care with our piano and every other item they touched. You must have trained them well, or else they just had an unusual sensitivity for small details as well “the big picture” — and lots of heavy lifting. Placing pieces of furniture in just the right spot in just the right way (and they showed a sense of knowing how to do this without always being told but were not afraid to ask for guidance) seemed a rewarding experience for them. They worked well with one another and were a pleasure for us to have around.

I believe that having a GG representative come to our house to estimate space on the truck and cost would have been easier for me, but I didn’t ask you to do this. Possibly because I’m a solid member of an older generation, I’m not completely comfortable with doing so much online. I appreciated your patience with my frequently changing ideas and information to you on what we’d be moving ourselves and what we’d want you to move for us.

We are aware that your hourly rates are higher than those at two other companies that gave us estimates, but the crew worked efficiently, completing the move earlier in the afternoon than we thought they might. Four men and no fewer seemed right for the job.

in ANDOVER, MA,

CONCORD, MA Move

A fabulous experience. The guys were well trained, knowledgeable, polite and very hard working. This is the second time we have used Gentle Giant and we could not be happier. We will definitely use you guys again!

in CONCORD, MA,

CONCORD, MA Move

A fabulous experience. The guys were well trained, knowledgeable, polite and very hard working. This is the second time we have used Gentle Giant and we could not be happier. We will definitely use you guys again!

in CONCORD, MA,

LOWELL, MA Move

I am extremely pleased with your services. Alex Andrew and Connor were extremely pleasant and worked very hard for me. All of my furnishings were packed well and delivered without incident. Rachel was a bonus being considerate and professional. Thank you for the beautiful job your company did especially these three guys. I hope they all get a good rest.

in LOWELL, MA,

QUINCY, MA Move

TEN STAR SERVICE !

in QUINCY, MA,

QUINCY, MA Move

TEN STAR SERVICE !

in QUINCY, MA,

WOBURN, MA Move

I wanted to take a moment to tell you that our move went extremely well, thanks in large part to the professionalism and skill of Paul, Alex, Robert, and Giscard. In a word, they were “Fantastic”. They arrived precisely at 8 a.m., introduced themselves, and were all kind, courteous, and extremely careful both in our old home and in the new home which was completely renovated top to bottom. They worked efficiently and effectively as a team and I was amazed how they skillfully maneuvered some of our pieces of furniture out of our old Cape style home. When it rained on the way to our new home, Paul, seeing our brand new hardwood floors, tile, and carpet, quickly suggested that Alex and Robert would stay inside, with their shoes off and that he and Giscard would hand off the furniture to them. Great customer service!

It is clear that Paul and Alex have a wealth of experience, a work dynamic that only comes with years of working together, and they were extremely patient with us in our new home as we tried to figure out where to put furniture. Indeed, Alex offered some great insight and thoughts (based on the many homes he has been in) of where to place certain pieces of furniture and we welcomed his suggestions. It is also clear that Giscard and Robert (only two weeks in the US from Ireland) worked well together as they helped each other as a team while carrying many items out of our basement.

To summarize, the professionalism of Paul, Alex, Giscard, and Robert bring great credit upon themselves and to Gentle Giant moving company.

Please pass along our note of gratitude to them and also let their supervisor know because they disserve the praise for a “job well done.”

Very Best Regards,
Joel and Elizabeth Berner

in WOBURN, MA,

SOMERVILLE, MA Move

The movers seemed fine at the time, but as we’ve been unpacking, it’s become clear that several banker’s boxes were knocked over, spilling and damaging some of the contents. The crew should have told us about this at the time, so that we’d know how many and which boxes are affected. Instead, they seem to have hastily repacked the spilled items, leaving us to discover the problem on our own. We’ve found three boxes of damaged items so far, of which only two were obvious before we opened them; so, we have no idea how much of our stuff might be damaged, and the extra scrutiny required to find out is going to greatly slow down our unpacking. Additionally, due to a miscommunication with the office, we wound up with too small of a crew, and the job took far longer than expected; I think it got coded as “moving within the same building'” when we were actually moving to a different building on the same property. It was a much longer day than it needed to be, and somehow, our things incurred more damage on this 300 ft. move than any previous time that I’ve hired movers. As a repeat customer, I’m extremely disappointed with this experience.

in SOMERVILLE, MA,

Wilmington, MA Move

in Wilmington, MA,

Wilmington, MA Move

in Wilmington, MA,

SCITUATE, MA Move

The whole crew worked hard, was organized and friendly! All my items arriv d unscathed he’d and we’re placed perfectly!

in SCITUATE, MA,

SCITUATE, MA Move

The whole crew worked hard, was organized and friendly! All my items arriv d unscathed he’d and we’re placed perfectly!

in SCITUATE, MA,

Newton Centre, MA Move

The entire crew was incredibly courteous, attentive to our needs and concerns, hard-working, and careful. Tim was a tremendous crew leader – he could not have done a better job or been more service oriented!

in Newton Centre, MA,

Newton Centre, MA Move

The entire crew was incredibly courteous, attentive to our needs and concerns, hard-working, and careful. Tim was a tremendous crew leader – he could not have done a better job or been more service oriented!

in Newton Centre, MA,

Kirkland, WA Move

Moving with Gentle Giant was a great experience. Eric and Drew were friendly, efficient, and helpful. I do not have one negative thing to say about any part of the move. I will definitely be using Gentle Giant in the future, and have already spread the word to others who are considering moving.

in Kirkland, WA,

Kirkland, WA Move

Moving with Gentle Giant was a great experience. Eric and Drew were friendly, efficient, and helpful. I do not have one negative thing to say about any part of the move. I will definitely be using Gentle Giant in the future, and have already spread the word to others who are considering moving.

in Kirkland, WA,

CHARLOTTE, NC Move

The crew not only arrived early but they also completed the entire move well ahead of schedule and certainly under budget.

They were courteous, professional and attentive to all of our requests.

in CHARLOTTE, NC,

BEDFORD, MA Move

Daividas, Laurissa, and Phillip were very professional and efficient and made our move very smooth.

The entire experience was excellent and helped reducing the stress of our move. The only improvement I suggest is to include the date and time of the move in the deposit receipt.

in BEDFORD, MA,

CAMBRIDGE, MA Move

The Team was very friendly and supportive to get everything done. The reason why I gave only 14 and not 15 we had small damages. (A very small issues: plastic box was broken and 1 cupboard the back and underside had a small feet damage, but they found a solution and it is on the back and underside so you can`t see it) Overall a great moving team.

in CAMBRIDGE, MA,

CAMBRIDGE, MA Move

The Team was very friendly and supportive to get everything done. The reason why I gave only 14 and not 15 we had small damages. (A very small issues: plastic box was broken and 1 cupboard the back and underside had a small feet damage, but they found a solution and it is on the back and underside so you can`t see it) Overall a great moving team.

in CAMBRIDGE, MA,

Wilmington, MA Move

Amazing team of guys !! Hard working , respectful and pleasant !! They were awesome ??

in Wilmington, MA,

SEATTLE, WA Move

The moving team was courteous, efficient, and very responsible! They did a great job representing the company.

in SEATTLE, WA,

SEATTLE, WA Move

The moving team was courteous, efficient, and very responsible! They did a great job representing the company.

in SEATTLE, WA,

E Providence, RI Move

Very good with moving household goods. A little more explanation of what is in each box would be helpful.

Extraordinary rating for moving the stove and refrigerator up two flights prior to this household goods move. Ryan Libby does a really nice job.

Some confusion on payment – I spoke with an office person prior to the move and requested the charge be made to my credit card on file (due to monthly storage). The moving team was apparently unaware of this and requested payment at the end of the move. Not a huge deal, but a little confusing for my wife who was onsite for the move.

in E Providence, RI,

E Providence, RI Move

Very good with moving household goods. A little more explanation of what is in each box would be helpful.

Extraordinary rating for moving the stove and refrigerator up two flights prior to this household goods move. Ryan Libby does a really nice job.

Some confusion on payment – I spoke with an office person prior to the move and requested the charge be made to my credit card on file (due to monthly storage). The moving team was apparently unaware of this and requested payment at the end of the move. Not a huge deal, but a little confusing for my wife who was onsite for the move.

in E Providence, RI,

METHUEN, MA Move

”I would highly recommend!!!…the guys did and awesome job!”

in METHUEN, MA,

WOBURN, MA Move

my sister was with Peter and Brandon the day of the move and she said they we incredible and she would use them again.

in WOBURN, MA,

WOBURN, MA Move

my sister was with Peter and Brandon the day of the move and she said they we incredible and she would use them again.

in WOBURN, MA,

Jamaica Plain, MA Move

1. form letter after signing up sent is to verbose – shrink it down to the most critical information and prioritize it.
2. provide help in estimating

in Jamaica Plain, MA,

SHARON, MA Move

I was so happy with the team of movers. It was a relief to have someone care for my things as I would have myself. They were fast, careful, helpful and very friendly. I had a problem with my king bed fitting where I wanted it and they resolved the problem for me right away. They offered to help pack, which I should have taken them up on! Next time I move (about a year from now), I will hire Gentle Giants again.

Superior service – Thanks!!

in SHARON, MA,

SHARON, MA Move

I was so happy with the team of movers. It was a relief to have someone care for my things as I would have myself. They were fast, careful, helpful and very friendly. I had a problem with my king bed fitting where I wanted it and they resolved the problem for me right away. They offered to help pack, which I should have taken them up on! Next time I move (about a year from now), I will hire Gentle Giants again.

Superior service – Thanks!!

in SHARON, MA,

SEATTLE, WA Move

All in all the experience with the Gentle Giant team was very good. I was a bit surprised by the overall cost as I moved all items myself other than the larger furniture pieces and based on the original estimate verses the hourly rate I received the two seemed out of balance.

in SEATTLE, WA,

CAMBRIDGE, MA Move

The entire experience moving with Gentle Giant was wonderful, from the initial intake call with Bambi through to Saturday when the movers left. The crew (Joseph Howe, Joshua Ren, and Mantas Mankevicius) was fantastic start to finish. I don’t think it’s possible to have a move go more smoothly than this one did, and I’m very grateful.

in CAMBRIDGE, MA,

West Chester, PA Move

Team were very professional, polite & fast.

in West Chester, PA,

Lexington, MA Move

Team was on time! They were eager to help and they were very gentle with our belongings. They were also knowledgeable in their trade.

in Lexington, MA,

Lexington, MA Move

Team was on time! They were eager to help and they were very gentle with our belongings. They were also knowledgeable in their trade.

in Lexington, MA,

FORT BELVOIR, VA Move

best experience I have had to date as a military spouse dealing with many moving companies in the past. So glad I hired this company to load my uhaul for my personal move.

in FORT BELVOIR, VA,

NEEDHAM, MA Move

Robert and his crews were top notch! From the first moment we met he put me at ease and extolled pure confidence in me that the move would go well. The crew(s) that assisted were extremely respectful and polite! Your have great assets in these employees.

in NEEDHAM, MA,

NEEDHAM, MA Move

Robert and his crews were top notch! From the first moment we met he put me at ease and extolled pure confidence in me that the move would go well. The crew(s) that assisted were extremely respectful and polite! Your have great assets in these employees.

in NEEDHAM, MA,

NATICK, MA Move

The most amazing classy helpful crew! We had to call last minute to have furniture moved in order to bring my ill Mom Home from the hospital. Gentle Giant went above and beyond to help us!! Thank you so much! It took so much stress off of us!!

in NATICK, MA,

BEDFORD, MA Move

Very nice, friendly and dependable. They did an excellent job with our move.

in BEDFORD, MA,

BEDFORD, MA Move

Very nice, friendly and dependable. They did an excellent job with our move.

in BEDFORD, MA,

JOHNSTON, RI Move

This was the first time in 32 years that we had to move. Your company made the move very relaxing. The guys were great and wer very careful moving in all our things.

in JOHNSTON, RI,

JOHNSTON, RI Move

This was the first time in 32 years that we had to move. Your company made the move very relaxing. The guys were great and wer very careful moving in all our things.

in JOHNSTON, RI,

JAMESTOWN, RI Move

Two of crew of 4 seemed very inexperienced with taking apart and putting back together items. My triple dresser mirror was not secured enough to prevent potential of crashing down on the dresser. 2 members of your crew were aware of this. It was not corrected. I will have to secure it myself for safety reasons and to avoid a very expensive repair to mirror and wood top
Of dresser. I am wondering what else was not secured correctly?

in JAMESTOWN, RI,

JAMESTOWN, RI Move

Two of crew of 4 seemed very inexperienced with taking apart and putting back together items. My triple dresser mirror was not secured enough to prevent potential of crashing down on the dresser. 2 members of your crew were aware of this. It was not corrected. I will have to secure it myself for safety reasons and to avoid a very expensive repair to mirror and wood top
Of dresser. I am wondering what else was not secured correctly?

in JAMESTOWN, RI,

BRISTOL, RI Move

Dennis Moore, Tom and Reilly (our moving crew) were absolutely top notch. Dennis was by far the best mover we have ever had and we have moved quite a few in the last three years. Dennis and his team made sure to introduce themselves to us and make sure we were happy with everything they were doing. Their friendliness and attention to our needs was simply incredible! Thank you for the help and please pass our thanks onto Dennis and his team. Sincerely, McCue Family

in BRISTOL, RI,

BRISTOL, RI Move

Dennis Moore, Tom and Reilly (our moving crew) were absolutely top notch. Dennis was by far the best mover we have ever had and we have moved quite a few in the last three years. Dennis and his team made sure to introduce themselves to us and make sure we were happy with everything they were doing. Their friendliness and attention to our needs was simply incredible! Thank you for the help and please pass our thanks onto Dennis and his team. Sincerely, McCue Family

in BRISTOL, RI,

Alexandria, VA Move

Elmer and Chris were fantastic. They were very friendly and professional and made our move so much easier!

in Alexandria, VA,

NATICK, MA Move

The crew that moved me was fast, friendly, and professional. This is my third move with Gentle Giant and I am always impressed.

in NATICK, MA,

MIDDLETOWN, RI Move

Topnotch team wentabove and beyond even hoisting a large French armoire to a 2nd floor balcony since it would not fit up the stairs. Awesome group of guys.

in MIDDLETOWN, RI,

MIDDLETOWN, RI Move

Topnotch team wentabove and beyond even hoisting a large French armoire to a 2nd floor balcony since it would not fit up the stairs. Awesome group of guys.

in MIDDLETOWN, RI,

SAN FRANCISCO, CA Move

We were kept in the loop with when things would happen. Helpful and friendly staff both on site and the folks we dealt with by phone in your office. A good experience. Thanks!

in SAN FRANCISCO, CA,

WESTWOOD, MA Move

Colm and his 2 crew worked hard and did a great job especially since the job was 50% longer than the estimate. They all took everything in stride and never once groaned or complained. They were patient and responded to each and every request with firm and sincere “yes”

You are lucky you don’t have me working as an estimator.

in WESTWOOD, MA,

NEWBURY, MA Move

The crew was absolutely fabulous. Not only were they extremely polite but also exceptionally hard working

in NEWBURY, MA,

NEWBURY, MA Move

The crew was absolutely fabulous. Not only were they extremely polite but also exceptionally hard working

in NEWBURY, MA,

SILVER SPRING, MD Move

Everything was smooth and seamless. The onsite visit to determine my needs was thorough; the preparation for the move was complete without being overwhelming; the movers were on time and worked very very hard. Each was polite. My husband and I were impressed.

in SILVER SPRING, MD,

SILVER SPRING, MD Move

Everything was smooth and seamless. The onsite visit to determine my needs was thorough; the preparation for the move was complete without being overwhelming; the movers were on time and worked very very hard. Each was polite. My husband and I were impressed.

in SILVER SPRING, MD,

ROCKLAND, MA Move

All the guys were extremely professional in the way they conducted themselves and so courteous too! They do not waste any time getting things packed and on moving day, I couldn’t believe how quick and efficient they were. All our things arrived safe and sound. I have already referred this company to our friends that are moving in September!

in ROCKLAND, MA,

CHARLOTTE, NC Move

On time and very professional, always use you.

in CHARLOTTE, NC,

CHARLOTTE, NC Move

On time and very professional, always use you.

in CHARLOTTE, NC,

Beverly, MA Move

The crew was very professional and friendly both with me and with each other. They worked steadily and finished the job quickly.

My only complaint about my experience was that there was one phone call that had a poor connection or some other issue with the sound, and I had to ask Dominic to repeat himself a few times.

in Beverly, MA,

Beverly, MA Move

The crew was very professional and friendly both with me and with each other. They worked steadily and finished the job quickly.

My only complaint about my experience was that there was one phone call that had a poor connection or some other issue with the sound, and I had to ask Dominic to repeat himself a few times.

in Beverly, MA,

GLOUCESTER, MA Move

Our crew did an exemplary job and we have recommended them to two of our neighbors who are moving soon. The crew was kind, courteous and hardworking. We had a large chessor that took extra knowledge to move up an antique staircase. The crew discussed the best way to handle the chessor and before we knew it they had it upstairs and in our granddaughters bedroom. Michael and I would highly recommend Gentle Giaant Movers.

in GLOUCESTER, MA,

COLUMBIA, MD Move

The moving crew were all very friendly and courteous. They arrived on time. The team leader (?), Paul, was very professional. He carefully surveyed all our possessions and he explained how items would be loaded and unloaded. The move went very smoothly and it was a hassle-free experience.

Thank you.

Geff Cole

in COLUMBIA, MD,

, WA Move

I’ve always found Gentle Giant movers to be incredibly efficient, super polite and smart.

in , WA,

NEWBURYPORT, MA Move

Craig was fantastic
Knowledgeable , confident, very professional, friendly, excellent communicator. The very best!!! Crew was very good as well.

in NEWBURYPORT, MA,

MANOMET, MA Move

Courteous, professional and accommodating team, would strongly recommend them to anybody moving.

in MANOMET, MA,

KINGSTON, MA Move

They helped us a great deal and were very flexible, will definitely recommend to others

in KINGSTON, MA,

KINGSTON, MA Move

They helped us a great deal and were very flexible, will definitely recommend to others

in KINGSTON, MA,

Duxbury, MA Move

This was our third time using Gentle Giant and each time has been a wonderful experience considering what a stressful thing moving can be. Thank you!

in Duxbury, MA,

Duxbury, MA Move

This was our third time using Gentle Giant and each time has been a wonderful experience considering what a stressful thing moving can be. Thank you!

in Duxbury, MA,

QUINCY, MA Move

It’s the best thing that you can have very good and experience movers.

in QUINCY, MA,

NEW YORK, NY Move

Referred by my Boston friend, who has used your company several times and gave a glowing recommendation. I can’t begin to tell you how wonderful your crew was. Gentle is an apt description. Both Bjorn and Mark were sensitive to the difficulties of this experience for me, having moved practically never. Mark even quoted T S Eliot. Something like …you can’t make a new beginning until you come to an end. Very sweet and compassionate. And in terms of the nuts and bolts, they were efficient, and did the move in record time, in spite of having to climb up to the 4th floor to retrieve my belongings. They were extraordinary without exaggeration.

in NEW YORK, NY,

NEW YORK, NY Move

Referred by my Boston friend, who has used your company several times and gave a glowing recommendation. I can’t begin to tell you how wonderful your crew was. Gentle is an apt description. Both Bjorn and Mark were sensitive to the difficulties of this experience for me, having moved practically never. Mark even quoted T S Eliot. Something like …you can’t make a new beginning until you come to an end. Very sweet and compassionate. And in terms of the nuts and bolts, they were efficient, and did the move in record time, in spite of having to climb up to the 4th floor to retrieve my belongings. They were extraordinary without exaggeration.

in NEW YORK, NY,

Milton, NH Move

Larry, I am utterly without complaint; quite the opposite in fact. The group of young men that helped my wife and I move to our new house did an extraordinary job. Both my wife and I were blown away by how hard these guys worked. They handled all of our things with care and never stopped moving, while at the same time, making sure that everything was done the way we wanted it done. They showed tremendous care and concern for our needs.
I can’t say enough good things about my experience, and hope that you will pass along my warmest thanks to the crew who helped us move. I will most certainly be calling you for my next move, as well as recommending you to friends and family, thanks to the hard work and professionalism of this team of movers.

in Milton, NH,

Milton, NH Move

Larry, I am utterly without complaint; quite the opposite in fact. The group of young men that helped my wife and I move to our new house did an extraordinary job. Both my wife and I were blown away by how hard these guys worked. They handled all of our things with care and never stopped moving, while at the same time, making sure that everything was done the way we wanted it done. They showed tremendous care and concern for our needs.
I can’t say enough good things about my experience, and hope that you will pass along my warmest thanks to the crew who helped us move. I will most certainly be calling you for my next move, as well as recommending you to friends and family, thanks to the hard work and professionalism of this team of movers.

in Milton, NH,

Washington, DC Move

Excellent movers, every one of them. Professional, precise, extraordinarily careful and respectful of every item, even if it was just a cardboard box. I was very impressed and only wished that I had used Gentle Giant before.

in Washington, DC,

WELLESLEY HILLS, MA Move

The crew was professional and efficient. We trusted everything they did.

in WELLESLEY HILLS, MA,

SOMERVILLE, MA Move

The crew was fast! And also communicative. Best moving experience of my life. Stress-free! I had accidentally forgotten to confirm my move day and they were able to accomodate the day before. Very profession and excellent customer service.

in SOMERVILLE, MA,

WINCHESTER, MA Move

The entire team was super-duper, friendly, courteous, professional and clearly very experienced and skilled at their craft. As a former manager of small teams, I especially appreciated the approach the team leader used in supervising and coaching the team. There was clear direction and prioritization of tasks.

in WINCHESTER, MA,

Cambridge, MA Move

As your tag line used to say, “Down to a science and raised to an art.”

in Cambridge, MA,

Cambridge, MA Move

As your tag line used to say, “Down to a science and raised to an art.”

in Cambridge, MA,

CHARLESTOWN, MA Move

Cecil and Jamie were great! Easy to work with, energetic and positive. I felt very comfortable with both of them immediately and they did a wonderful job, despite the heat and the five story walk up!

in CHARLESTOWN, MA,

CHARLESTOWN, MA Move

Cecil and Jamie were great! Easy to work with, energetic and positive. I felt very comfortable with both of them immediately and they did a wonderful job, despite the heat and the five story walk up!

in CHARLESTOWN, MA,

READING, MA Move

the crew did a great job and they were very respectful. i did notice after they left that a few pieces of furniture got pretty banged up, and my mattress was ripped. however, they were quick, very nice, and very efficient. i will continue to recommend gentle giant. thank you!

in READING, MA,

READING, MA Move

the crew did a great job and they were very respectful. i did notice after they left that a few pieces of furniture got pretty banged up, and my mattress was ripped. however, they were quick, very nice, and very efficient. i will continue to recommend gentle giant. thank you!

in READING, MA,

Boston, MA Move

This crew was sent to the address Gentle Giant moved me from 23 years ago in South Boston. They had to travel to Dedham from there and they are based out of Somerville. None the less, they were extremely professional and courteous. They are an asset to Gentle Giant.

in Boston, MA,

Bedford, MA Move

Your team not only packed me up with great consideration – but they made sure I understood the process the whole way. They worked very hard, and I felt I was well cared for!
Every box that they team packed was labelled much better than I did – so I actually am unpacking their boxes first because I know what’s in them.
I can’t wait to find a home, and have the Gentle Giant team move me in. (Hopefully within 2-3 months!)

in Bedford, MA,

WEST ROXBURY, MA Move

Excellent!

in WEST ROXBURY, MA,

WEST ROXBURY, MA Move

Excellent!

in WEST ROXBURY, MA,

BOXBOROUGH, MA Move

in BOXBOROUGH, MA,

CAMBRIDGE, MA Move

I just want to say thank you to Kevin, Ted, and Dan, for a fantastic move that happened much faster than I thought. Especially given how hot it was, they were very upbeat and energetic, and everything went very well!

in CAMBRIDGE, MA,

CAMBRIDGE, MA Move

I just want to say thank you to Kevin, Ted, and Dan, for a fantastic move that happened much faster than I thought. Especially given how hot it was, they were very upbeat and energetic, and everything went very well!

in CAMBRIDGE, MA,

Falmouth, MA Move

Tom, Prince, Shay, Kevin and Scott were excellent packers and movers. Jackie O’Toole was thoughtful and professional and providing the correct estimates and procedures. When Jackie was not available Erin stepped in without missing a beat. A team likw that makes Gentle Giant shine. Marking the boxes with content was key.

in Falmouth, MA,

RIVERSIDE, RI Move

The crew that moved my belongings was exceptional. I would recommend them without reservation.

in RIVERSIDE, RI,

RIVERSIDE, RI Move

The crew that moved my belongings was exceptional. I would recommend them without reservation.

in RIVERSIDE, RI,

MAYNARD, MA Move

I was really impressed by Peter, who went above and beyond to schedule the move as soon as possible. The moving team – Jason, Jack, and Malcolm were incredibly professional, efficient, and very respective of my (way too much) stuff. It was so hot and humid the day of my move, but they never made a comment about it – just worked very hard to get everything packed and moved. I will be calling on Gentle Giant to move things back out of storage once my basement is up and running. I can’t think of anything to improve on – it was a great experience. Thank you to the awesome team.

in MAYNARD, MA,

MAYNARD, MA Move

I was really impressed by Peter, who went above and beyond to schedule the move as soon as possible. The moving team – Jason, Jack, and Malcolm were incredibly professional, efficient, and very respective of my (way too much) stuff. It was so hot and humid the day of my move, but they never made a comment about it – just worked very hard to get everything packed and moved. I will be calling on Gentle Giant to move things back out of storage once my basement is up and running. I can’t think of anything to improve on – it was a great experience. Thank you to the awesome team.

in MAYNARD, MA,

DENNIS, MA Move

Polite, Professional and Efficient!!! Great crew

in DENNIS, MA,

WATERTOWN, MA Move

You guys are great and this is my 2nd time using you. Always very quick and helpful.

in WATERTOWN, MA,

HYDE PARK, MA Move

I loved it, the guys were so pleasant and made a tough day for me super easy. They offered to help with anything I needed when we got set up in the new place. They were super professional and appropriate. I liked he process of setting up the move with the main office and everything was smooth. Payment and everything was a snap. Thanks so much.

in HYDE PARK, MA,

Duvall, WA Move

We were moving our family of 6 from one large house to a slightly smaller one. The movers were professional, efficient, fast, attentive to our wishes regarding furniture placement and pleasant to work with. Our old house driveway was particularly difficult to access but they managed it with the three trucks and even we’re willing to move one slightly so I could get out with my car. This is our second move with Gentle Giant and seeing the movers run as they go to and from the truck is always astounding. We are very pleased with their care of our things as well as the great job they did getting them all in the right place.

in Duvall, WA,

Duvall, WA Move

We were moving our family of 6 from one large house to a slightly smaller one. The movers were professional, efficient, fast, attentive to our wishes regarding furniture placement and pleasant to work with. Our old house driveway was particularly difficult to access but they managed it with the three trucks and even we’re willing to move one slightly so I could get out with my car. This is our second move with Gentle Giant and seeing the movers run as they go to and from the truck is always astounding. We are very pleased with their care of our things as well as the great job they did getting them all in the right place.

in Duvall, WA,

CHARLOTTE, NC Move

Evan and Charlie were exceptionally polite and courteous- they packed my entire kitchen and moved my downstairs furniture into one room (for renovation)- they did a wonderful job. A friend recommended Gentle Giant- his is in commercial real estate, but I don’t know the name of his company.

in CHARLOTTE, NC,

CHARLOTTE, NC Move

Evan and Charlie were exceptionally polite and courteous- they packed my entire kitchen and moved my downstairs furniture into one room (for renovation)- they did a wonderful job. A friend recommended Gentle Giant- his is in commercial real estate, but I don’t know the name of his company.

in CHARLOTTE, NC,

WASHINGTON, DC Move

Guys were early, friendly, and efficient. They were careful with the furniture and moved more than I had originally asked for.

in WASHINGTON, DC,

WALPOLE, MA Move

Our movers were very reliable and handled all our belongings with care. They even offered to setup the furniture and stage it for us, which was very appreciated.

in WALPOLE, MA,

WALPOLE, MA Move

Our movers were very reliable and handled all our belongings with care. They even offered to setup the furniture and stage it for us, which was very appreciated.

in WALPOLE, MA,

CONCORD, MA Move

The three men who worked on my move were great. Very kind, handled all items with care, and very responsive to where things should go. They were exceptional!

in CONCORD, MA,

CONCORD, MA Move

The three men who worked on my move were great. Very kind, handled all items with care, and very responsive to where things should go. They were exceptional!

in CONCORD, MA,

WAXHAW, NC Move

”The guys were great! Helpful, respectful, prompt. We were also amazed at their positive attitudes and how they worked as a team.”

in WAXHAW, NC,

WAXHAW, NC Move

”The guys were great! Helpful, respectful, prompt. We were also amazed at their positive attitudes and how they worked as a team.”

in WAXHAW, NC,

Nashua, NH Move

The crew was professional, polite, and personable. They worked really fast and we’re very careful. I was really impressed that nothing was broken even though I packed so poorly. They were perfectly willing to listen to all requests and cared about how I wanted things done.

in Nashua, NH,

Nashua, NH Move

The crew was professional, polite, and personable. They worked really fast and we’re very careful. I was really impressed that nothing was broken even though I packed so poorly. They were perfectly willing to listen to all requests and cared about how I wanted things done.

in Nashua, NH,

SHARON, MA Move

They were all very professional, helpful, patient and very nice. My family would 100% recommend Gentle Giant
to anyone planning a move. Thank you for making this move a little less stressful.

in SHARON, MA,

NORTH ANDOVER, MA Move

Jim Chidiac was the supervisor on our move and did a fantastic job. We and our family have had the pleasure of working with Jim before and we always receive a tremendous level of service. The crew was also outstanding, professional, and pleasant. Alex, Alex, Shane, Brendan, Ryan, Hull, and Tom all brought their A-game. Erin was great with the scheduling as was Greg with the estimate. All around we could not have asked for better service.

in NORTH ANDOVER, MA,

CAMBRIDGE, MA Move

I hired Gentle Giant last May 2017 to move and I moved again in early June 2018. I had a great experience with the May 2017 movers and I requested them again for this recent move. I only got one of the 4 guy team from May 2017. I had relative the same amount of stuff and the distance was only 1/2 mile farther than the previous move. First time, it took 4 hour; this time, it took 6 hours. I think the main reason was that 2 out of the 4 men were new (one of them perhaps his first week one the job), so there were some inefficiencies with an inexperienced team. (I witnessed Adam doing on the job training with both newbies.) If the order of my moves were reversed, I would not have gone with Gentle Giant right away knowing how much it cost for 6 hours. Both times I had packed all boxes and they only needed take care of the same furniture. I would suggest that there only be one new guy on each team in the future. Both times though,the guys were all very friendly and professional.

However after they left, I found a scratch on my hardwood floors in a bedroom at my new place. It was not there when I cleaned the room the night before. It was probably from a piece of the metal bed frame being dragged on the floor. The scratch was partially hidden be the bed. I was very disappointed in that since the floors are pretty new (and that with the extra hours, affected my rating). Earlier in the move, one of the guys accidently dinged a corner of a wall in my new place. But it was quite minor, and he told me right away.

in CAMBRIDGE, MA,

Cambridge, MA Move

in Cambridge, MA,

BELMONT, MA Move

I can’t thank you enough for our successful move. The 3 strapping young men were professional, polite, and efficient. We appreciate you all! You really are stress free! I will recommend you to all. We have always used you, and we always will. Great, great service! Thank you, thank you, thank you

in BELMONT, MA,

BROOKLINE, MA Move

Similar to last time, I think the crew was very good once they were here. I got the sense they took their time both loading the truck and getting to our apartment which should not have taken over an hour – which is time we paid for.

in BROOKLINE, MA,

MILFORD, MA Move

The moving crew of Nick, Tim and John did an exceptional job. We are very happy with them.

in MILFORD, MA,

BROOKLINE, MA Move

The guys worked briskly and without fuss, were polite and cheerful, and communicated well. I was very pleased.

in BROOKLINE, MA,

NEW YORK, NY Move

Our experience with a move from Manhattan to Rochester, NY was wonderful! Your team did an exceptional job to ensure that everything worked out well.

in NEW YORK, NY,

NORTH READING, MA Move

The team was professional and very efficient. They made the move a good experience. I’m very happy I chose Gentle Giant

in NORTH READING, MA,

SOMERVILLE, MA Move

EVERYONE at Gentle Giant scores a 15 on your scale. Polite, professional, sense of humor, professional (yes…I said that twice), and accommodating of my ever-changing schedule.

Highest marks. Will refer everyone to GG if they need to move.

in SOMERVILLE, MA,

WATERTOWN, MA Move

The packing and the move went amazingly quickly. The guys who did it were skilled, practiced, courteous, intelligent and cheerful. They knew just what to do. Everything went smoothly. I’ve moved many times but not as big a job as this one, it was a major undertaking, and Gentle Giants made it happen beautifully. The best part of a long and complex sale of a residence and move to a rental. Thanks so much.

in WATERTOWN, MA,

BROOKLINE, MA Move

Move went smoothly. Movers were early and very efficient and friendly.

in BROOKLINE, MA,

MOORESVILLE, NC Move

Crew was very professional, timely, and courteous.

in MOORESVILLE, NC,

BURLINGAME, CA Move

Our moving crew Billy and Shane were fantastic! They were friendly, efficient and caring. They made the move seem easy which was greatly appreciated. Thank you for hiring and keeping such great employees!

in BURLINGAME, CA,

CHELSEA, MA Move

very fine young men. Very positive and organised. Very pleased and superior customer service. Very professional and conscious of my hard wood floors, the guys really have a nack for packing. Im very pleased.

in CHELSEA, MA,

Providence, RI Move

Crew was AWESOME in every way….

in Providence, RI,

HOOKSETT, NH Move

Honestly, it was a great experience. Dara, Sam, and Cameron did a fantastic job. They made sure every piece of furniture was wrapped and protected, was where it needed to be, and they did it super fast. On top of that, they were very friendly with my wife and I. I have nothing but nice things to say about the entire experience.

in HOOKSETT, NH,

BOSTON, MA Move

Gentle Giant is always our mover of choice. Everyone we have dealt with is very friendly and professional. Any concerns or questions were always responded to very quickly.

in BOSTON, MA,

BOSTON, MA Move

Gentle Giant is always our mover of choice. Everyone we have dealt with is very friendly and professional. Any concerns or questions were always responded to very quickly.

in BOSTON, MA,

Seattle, WA Move

The three young men who accomplished this move were outstanding. The were prompt, professional – and fun!
I had a little trouble getting a call back from the representative when it was promised, but ultimately they were able to schedule the move on short notice and it all went very well.

in Seattle, WA,

CHARLOTTE, NC Move

The five men that showed up to move me from my storage unit to my new house gave 110% effort during the entire day. They all showed the utmost in care for my belongings, and really hustled the whole day to ensure my cost was kept to an appropriate amount. They were extremely respectful of my entire family including my parents, 9 month old son, and wife. They were pleasant to talk to and fun to work with. I cannot say enough good things about their service during my move yesterday. They are the best moving crew I’ve ever had the pleasure to work with. Please let them know of these remarks as they are well deserved.

in CHARLOTTE, NC,

NEWTONVILLE, MA Move

Josh, Stew, and Andrew were really easy to work with on our move, and I’d highly recommend Gentle Giant to a friend in the future based on their work. Prior to the move they agreed to dispose of our mattress and waive the disposal fee due to a change in the schedule, which we really appreciated. They even offered to help move packages into our new house that were delivered to us that day.

in NEWTONVILLE, MA,

WESTBOROUGH, MA Move

THE GUYS WERE GREAT

in WESTBOROUGH, MA,

Boston, MA Move

Did a great job. It was more work than expected, and it was in an unpleasant situation, but they didn’t complain, just did the work. Great team!

in Boston, MA,

Wilmington, MA Move

Excellent service. Curteous, follow directions, check in frequently.

in Wilmington, MA,

HOPKINTON, MA Move

Ted and Chris were incredible! and their two new crew members busted their butts as well. They literally started the day RUNNING as they loaded things. Friendly, thorough in explanations, fast, careful,courteous. True professionals!!!

in HOPKINTON, MA,

GEORGETOWN, MA Move

We had the pleasure of having crew #1 move us, Craig Dolan who took the lead was extremely professional, polite and knowledgeable, as were the other team members Bryson Pacocha, Coy Candelario and Liam Darcy. We were especially impressed that Craig when asked questions from team members was extremely patient, taking time to explain why things were to be done in certain way, and the appropriate way they were to be do be done. Great leader qualities.
Matt Lowery sales consultant estimate right on target.
Carrie Edges booking agent extremely helpful.
Erin Gilcoine amazing personality, reviewed pre move, answering any questions or concerns.

in GEORGETOWN, MA,

Bristol, RI Move

just terrific in all regards.

in Bristol, RI,

CRANSTON, RI Move

Professional, courteous, & pleasant. Absolutely wonderful guys. A bit expensive but worth it.

in CRANSTON, RI,

SAUGUS, MA Move

in SAUGUS, MA,

SOUTH YARMOUTH, MA Move

The crew was friendly and worked fast, but took care with items. I can’t say enough about the great people working at Gentle Giants. I’d recommend your company to anyone!

in SOUTH YARMOUTH, MA,

Newtonville, MA Move

Darko and Lulu and all workers were professional, focused and very strong!

in Newtonville, MA,

DORCHESTER, MA Move

The two men were very courteous, helpful, fast, strong, and capable,

in DORCHESTER, MA,

Andover, MA Move

Some clothing that fell off hangers in transferring to the wardrobe boxes was left behind (only a few itms). The team worked non stop and were consistently pleasant. The truck was too long to begin with, plus the ramp, made it necessary to park and unload a distance from the door, which made it more difficult for the movers than anticipated. You should check with the powers that be at such destinations to see what can be done to avoid that. (We should have taken fewer things )! Home Transition Resources recommended you (and others) and made all the arrangements, hence my answer to #3 should be Not Applicable.

in Andover, MA,

NEW LONDON, NH Move

The two movers were incredible! So nice, helpful and professional.

in NEW LONDON, NH,

CHARLOTTE, NC Move

Attention to detail such as where items were to go in the new location, extreme care not to mark walls of new house, plus overall efficiency. We have had 5 corporate moves with United Van Lines and this far exceeded any of them.

in CHARLOTTE, NC,

NASHUA, NH Move

It was great and the 4th time I’ve used the company. The guys are always personal and professional. Great job!!

in NASHUA, NH,

CAMBRIDGE, MA Move

Adam and his team were friendly, upbeat, never stopped, and careful with our stuff. A pleasure to work with.

in CAMBRIDGE, MA,

NORWOOD, MA Move

Your guys were great. They were intelligent and efficient about the move. We added the complication that there would be two dropoffs: (1) at Public Storage, and (2) at our apartment.

in NORWOOD, MA,

PHILADELPHIA, PA Move

Very professional team, efficient leadership, very personable and courteous

in PHILADELPHIA, PA,

ATTLEBORO, MA Move

Very professional crew and experienced.

in ATTLEBORO, MA,

Philadelphia, PA Move

Everything went perfectly. This is my second move with Gentle Giant and both were outstanding. Will be using again next year when my daughter will be moving to her residency in medicine. There is no need to call anyone else. I also recommended GG to my bother in lay for his move of his daughter and he was equally pleased. So GG seems to deliver quality every time.

in Philadelphia, PA,

Wilmington, MA Move

All were professional and efficient. They brought two piano movers but I think 4 movers were needed since it was such a steep hill. Thank God we had good weather! They were all terrific, and the bill was less than the minimum quoted. Thank you!

in Wilmington, MA,

BELLEVUE, WA Move

The three movers were exceptional, sensitive to our desires. We would highly recommend Gentle Giant as movers

in BELLEVUE, WA,

NEWTON UPPER FALLS, MA Move

Altogeher they were really good. The crew was moving pretty heavy furniture so it makes sense that they needed breaks, but one of them was on his phone a fair amount. Not a big deal, as I said they were moving a lot of quite heavy furniture up stairs so they needed breaks.

in NEWTON UPPER FALLS, MA,

Cambridge, MA Move

Started with Mike Oshsughnessy. Amazing, great sense of humor and extremely accomadating. Next the crew headed by Joe. The most respectful, gentle go out of the way crew ever.

in Cambridge, MA,

BROOKLINE, MA Move

My movers, Paul and Kyle, were exceptional and made the move enjoyable.

in BROOKLINE, MA,

EAST PROVIDENCE, RI Move

The guys were amazing.

in EAST PROVIDENCE, RI,

BELLEVUE, WA Move

The phone and email contacts we had ahead of time were personable and helpful. The movers who loaded and unloaded were careful, efficient, quick, and polite. We have never had such a good experience moving.

in BELLEVUE, WA,

East Providence, RI Move

Fabulous crew and office people. It was the best experience that I had during this stressful time. Shane, Dennis, and Tyler made it a fabulous experience. They are the best.

in East Providence, RI,

Medford, MA Move

The movers were truly kind and polite and professional. The plans changed last minute, and they could not have been better – calm, respectful, thorough. It was as if they were moving their own belongings – great care. I have unpacked, and they did a marvelous job packing. It was a challenge, as there was much loose material, papers, etc. They made the move actually pleasant and calm and efficient. The people at my new apartment complex are very picky, and they complemented me on the move. This was a hard move for me, and I am very grateful for their very very great work.

in Medford, MA,

WALTHAM, MA Move

Friendly, caring, always asking questions about what they were moving, double checking to make sure I didn’t and they didn’t leave anything behind.

Organized! They even cared about one another stair breaks, heavier pieces. They worked together well. John was a greater leader in every sense of the word.

Whitney was great too. “thank you” to her too. Everyone is so pleasant and organized it makes it less crazy and scary for those of us who are moving and have enough on our mind.

Thank you again David…………

in WALTHAM, MA,

WESTBOROUGH, MA Move

Friendly, expert service.

in WESTBOROUGH, MA,

NORWOOD, MA Move

Robert and his crew were excellent. I asked Robert if he moved me in 22 years ago and he said he did what a great guy with a great group of guys a move me at least 10 times and I always provide great service which is obvious if you can keep an employee for over 30 years

in NORWOOD, MA,

WEYMOUTH, MA Move

This is my second move with Gentle Giant. I am very impressed with the professionalism, the competence and the caring the entire crew takes with my household goods. I was in the military for 24 years and moved a lot. No one compares to Gentle Giant. I HATE moving but GG makes this stressful experience totally bearable. I tell everyone I know what a great job they do. Matt and his team were terrific. I can’t say enough about how great they are.

in WEYMOUTH, MA,

Providence, RI Move

A courteous, professional, and hard working crew. They did a great job.

in Providence, RI,

COHASSET, MA Move

The two that moved me were very professional, worked very quickly and were cautious with anything that appeared fragile.

in COHASSET, MA,

PHILADELPHIA, PA Move

The move was fast and easy! It was great!

in PHILADELPHIA, PA,

WILMINGTON, MA Move

Efficient, cordial and professional crew.

in WILMINGTON, MA,

SHREWSBURY, MA Move

The crew from Gentle Giant was just terrific. They made me feel confident that the job would be done on time. It was and once the move was complete, they made sure I was pleased with the position of all furniture items.

in SHREWSBURY, MA,

Arlington, VA Move

Andre and Caleb were AMAZING!
They were professional, efficient, careful, helpful, and very agreeable and responsive.

The office staff was also very pleasant and accommodating.

This was our second time using Gentle Giant, and we will definitely use them for future moves!
(I’ll be happy to be a reference if my contact info can remain anonymous.)

in Arlington, VA,

HANSON, MA Move

“I was at the house yesterday and the team was amazing! They were professional, efficient and courteous. We could not have done this move without their help”

in HANSON, MA,

NEEDHAM, MA Move

Guys were prompt, courteous, pleasant, efficient, cheerful, and really knew their stuff.

in NEEDHAM, MA,

Boston, MA Move

It is always a pleasure dealing with your people.

in Boston, MA,

PROVIDENCE, RI Move

All movers extremely polite, considerate, and careful with our belongings. They were also very efficient with their time.

in PROVIDENCE, RI,

SOMERVILLE, MA Move

Made difficult move for an older couple simple
Helpful and willing to assist with many decisions about how to store
Things and place furniture

in SOMERVILLE, MA,

Northborough, MA Move

fast, efficient and careful

in Northborough, MA,

LINCOLN, MA Move

The guys were smart, strong and lovely people. I appreciated that they were problem solvers and paid attention to the details of moving family antiques.

in LINCOLN, MA,

SEATTLE, WA Move

I used Gentle Giant three years ago to move my studio into storage and some of our household belongings into storage, but this was the first time I have used Gentle Giant for a complex move (a household moving to two different locations) and for the full process of packing, moving, unpacking, etc. Your teams were fantastic. Everyone who helped on site was friendly, considerate, and asked questions. They were focused and hard working, and they were thoughtful in how things were packed and placed into storage. They also went the extra mile to be helpful, for example, taping pictures of artwork on the outside of boxes for easy identification. We would especially like to ackknowledge the fantastic work done by Rick and Dru, the two leaders we had over the three days.

in SEATTLE, WA,

CONCORD, MA Move

I would have liked more explicit explanation of required vs. elective insurance coverage. We spent $200 on this which was more than needed to cover super simple office furniture for a tiny non-profit. I will make sure I get this right if we next hire you, and call around to see what your competitors say. Also note: our organization us a tenant at The Umbrella Ctr for Arts in Concord.

in CONCORD, MA,

CHARLOTTE, NC Move

The crew worked well together and were efficient and careful. Overall they did an excellent job!

in CHARLOTTE, NC,

Providence, RI Move

The team was friendly, helpful, accommodating, efficient, careful, and just great to spend time with.

in Providence, RI,

CORNELIUS, NC Move

Levi and Evan were very professional and efficient.

in CORNELIUS, NC,

ALAMEDA, CA Move

The two movers were excellent! They were friendly, worked fast and efficiently, and extremely accommodating. Upon unloading at my new house, they gladly assisted in arranging all furniture. They had pleasant attitudes the entire time!

in ALAMEDA, CA,

BRISTOL, RI Move

It was the most positive experience. It poured rain but your
Employees made everything go smooth and stress free.
Everyone of the three were helpful, courteous and delightful.

in BRISTOL, RI,

Lower Gwynedd Township, PA Move

Fast, focused, professional, our third move with you, our third great experience

in Lower Gwynedd Township, PA,

CHESTER, NH Move

Jim and Hunter were very professional and a pleasure to meet. It was a big help to be able to have them help us move the equipment.

in CHESTER, NH,

Alexandria, VA Move

I have used Gentle Giant twice now and loved both experiences. Professional, really efficient, friendly and not a single item damaged. AND reasonably priced.

in Alexandria, VA,

INDIAN TRAIL, NC Move

Gentle Giant exceeded our expectations. The movers were extremely professional, courteous,and conscience.

in INDIAN TRAIL, NC,

SEATTLE, WA Move

Crew Chief Drew was awesome. Very thoughtful, friendly, respectful and efficient. I was impressed with how quickly and efficiently the entire team worked. And particularly appreciated Drew at the end of a long day checking in with us and seeing if there were any adjustments or things they could move again after the initial installation and location of everything. We had a very positive experience and would have no hesitation in recommending Gentle Giant to others. We had learned about Gentle Giant from a friend who had used the company recently as well.

in SEATTLE, WA,

LAKE CITY, WA Move

They were very kind and very helpful! Even though I was stressed, and moving is stressful they made everything go smoothly and reassured me that they would take care of everything.

in LAKE CITY, WA,

PROVIDENCE, RI Move

I will definitely use and recommend gentle giant to everyone I know. It was an amazing moving experience and very efficient and quick with total care.

in PROVIDENCE, RI,

INDIAN TRAIL, NC Move

Movers were great just as expected. They were on time, prompt and worked the entire time they were here. The guys were great about asking questions when needed and were thoughtful on where items were placed and how they were packed. This is the second time we have used Gentle Giant and will continue to do so!

in INDIAN TRAIL, NC,

WARREN, RI Move

Your company was recommended to me by two family members. One in MA and the other in (Bristol) RI. I received a phone call informing me as to the arrival time at my storage unit. The crew of Jeff, Casey and Dan arrived promptly introduced themselves and got right to work. They were totally professional and courteous.

I would recommend Gentle Giant without any hesitation.

in WARREN, RI,

Hyattsville, MD Move

Fantastic experience with your team of movers and move managers. Arrived on time, very friendly and courteous, quick walk through and right down to business. I previously worked in the industry for 10 years as a mover and dispatcher and will say your team provided top notch service. I wouldn’t hesitate to use gentle giant again.

in Hyattsville, MD,

SEATTLE, WA Move

I cannot tell you how stellar the entire 4 movers were who assisted us Friday. They went above and beyond and never stopped moving stuff – I have shared with friends several times the following- “what could have been a very stress filled day, was a delight because of my four Gentle Giants.”’

in SEATTLE, WA,

REDMOND, WA Move

Will and Rick were amazing. They took care with my items in the move, and were efficient with time. I will certainly call on gentle giant for future moving needs.

in REDMOND, WA,

SAN FRANCISCO, CA Move

So pleased with how the move went! From the first phone call with gentle giant to the actual move, everyone was so helpful. The day of the move the guys were right on time, fast and efficient. Thanks to Kenzo and Teddy for taking the stress out of a stressful situation!

in SAN FRANCISCO, CA,

GREENLAND, NH Move

Honestly I can’t thank your team enough! All extremely respectful and polite. They were very willing to work with us to get some extremely heavy workout equipment into our house safely. I would absolutely use you time and time again as first impressions are so critical!

in GREENLAND, NH,

GAITHERSBURG, MD Move

Great job on hiring movers – they are professional, courteous, and extremely helpful.

in GAITHERSBURG, MD,

CHARLOTTE, NC Move

My crew was great – respectful, professional and quick.

in CHARLOTTE, NC,

ALEXANDRIA, VA Move

Great quality service. They handled my antique furniture with care and were able to move it to the fourth floor without any damage to the apartment or furniture, thanks for a job well done.

in ALEXANDRIA, VA,

CHARLOTTE, NC Move

It was so great having 4 people complete the entire local move in 3 hours. Very professional. This is my second time using gengle giant and very pleasd with the service.

in CHARLOTTE, NC,

CHARLOTTE, NC Move

crew arrived on time was very friendly and careful with possessions (and walls),

in CHARLOTTE, NC,

WEST GREENWICH, RI Move

The crew was thorough, kind and took great care with our belongings. It was a great experience and we didn’t worry about the safety of our furniture, etc. at all during the move.

in WEST GREENWICH, RI,

PELHAM, NY Move

The team that handled my needs was incredible. Speed, precision, safety, great communications and a sense of humor too.

in PELHAM, NY,

CHARLOTTE, NC Move

All of the men were so nice and kind. LOVED that they were singing too. Especially grateful for their tender care of mom’s things. So friendly and filled with a joy in their work. Will wholeheartedly recommend them!

in CHARLOTTE, NC,

BETHESDA, MD Move

I used Gentle Giant in 2013, and had a fantastic experience. That crew stayed calm and professional even when my building’s freight elevator broke down the day of the move. So I called Gentle Giant again recently to move a bedroom set from Maryland to my home in Virginia. Ian and Moss were my movers. They were efficient, professional, humorous and great at problem solving. One piece was particularly difficult to get up the flight of stairs in my home (old home, small stairwell). Ian and Moss worked together to find the best way to get the piece up the stairs without damaging anything. I also found your office staff, Laurentiu and Dominique very professional and helpful. I was nervous the day before the move (moving is stressful !), but Dominique calmed me down with her pleasant and patient demeanor. I recommend Gentle Giant to my community when people ask for moving company recommendations. I will definitely use this company for any future moves. I’ve posted another review on YELP (my first one was in 2013) under the name “Jane P” Thank you!

in BETHESDA, MD,

LK FOREST PARK, WA Move

I had an outstanding experience with your crew. They were professional, respectful, organized and thorough. The quality of their work was excellent. Thank you!

in LK FOREST PARK, WA,

MIDDLETOWN, RI Move

Stavunus and Mike are outstanding
They came on time prepared to work smart and hard
Genuinely happy and worked as an excellent team

in MIDDLETOWN, RI,

BURIEN, WA Move

Super nice guys Eric, Drew, Craig, Joe hope I got their names correct. Fast and hard workers and super respect full of the belongings all around great experience. My friend Jennifer Gaer recommended your company after you moved her family from Seattle to Bellingham she was sooo right awesome moving company

in BURIEN, WA,

West Chester, PA Move

George and the others in the crew were excellent. They arrived on time, they worked hard on both ends of the move. They were courteous, they were careful with the houses and our things. They packed what they needed to pack, did it well. They worked through some wet weather, and nothing was hurt by the rain. Overall, they were great!!!

in West Chester, PA,

Reston, VA Move

my two gentle giants were amazing! My home is 110 years old and they had to think outside the box to get some of the furniture pieces into my home as they were too large to fit thru the door. they were prompt, polite, and hard working. I cannot express enough how much easier they made the move for me.

in Reston, VA,

ROCKVILLE, MD Move

We felt they did a great job. On time (actually a little early!) and worked hard. Asked constantly about where things should go and never shirked an opportunity to go a step above. Can’t say enough good things about the team. I would wholeheartedly recommended to a friend.

in ROCKVILLE, MD,

CHARLOTTE, NC Move

Three Man team. Everybody hustled the entire time.They handled my things with care. Fast. Efficent and fun.

in CHARLOTTE, NC,

STERLING, VA Move

Wonderful experience! Our crew was friendly, knowledgeable and paid attention to detail. I will be recommending Gentle Giant in the future!

in STERLING, VA,

Brooklyn, NY Move

Our experience with gentle giant was terrific from start to finish. At each point in the process we engaged with friendly, professional, and competent staff. The prep day and move in days were flawless. Thanks so much to your team for making a stressful life event more manageable!

in Brooklyn, NY,

Lorton, VA Move

Ara, Lara, Kenese — I’m sure I misspelled names but they were a great team to work with. Smooth, efficient, and professional. Highly recommend.

in Lorton, VA,

SANTA CRUZ, CA Move

Moving is so stressful but the team that handled our move was not only efficient but calm, kind, and hard working. They had positive attitudes and worked like they were spending their own money and handled boxes and furniture as if it was their own. I have zero complaints and am thankful for the team we got. I was beyond impressed.

in SANTA CRUZ, CA,

PAWTUCKET, RI Move

Wonderful, capable staff!

in PAWTUCKET, RI,

CHARLOTTE, NC Move

The guys that did the move were very professional. They were Ben, Jay, Seth and Randy. They worked very hard and packed everything very well.

in CHARLOTTE, NC,

San Francisco, CA Move

Excellent service and experience.

in San Francisco, CA,

Londonderry, NH Move

The team was exceptional! The best, Thank you!!!

in Londonderry, NH,

Reston, VA Move

I was very impressed by the professionalism, care, and competency the gentlemen who moved my household goods displayed. I am also very grateful for the generosity and the flexibility of Gentle Giant who worked with me both in terms of price and dates. Overall, I had an excellent experience and was grateful for the referral that led me to Gentle Giant!

in Reston, VA,

ALBION, RI Move

I was referred to Gentle Giants by a friend who said the company was great! I was not disappointed. Everything went smoothly. The staff was on time, respectful and efficient! We could not have asked for a better crew. They were very attuned to our needs and even asked at the end of a long day if everything was in the right spot and did we need anything adjusted. Peter and Robbie were great too! The coordination and prep was perfect. Thank you so much for great company and I will be happy to refer you again.
Sincerely,
Joan Wood

in ALBION, RI,

Renton, WA Move

You lot *keep getting better*. I see you’ve had to extend your 1-10 scale just to accommodate! I had expected that the move would take 4.5 hours… your crew finished and were back their shop in 3.75! AND the lead guy tells me you now pick up empty boxes and newsprint packing! When time came to move, there was only one company I had in mind to use.

One bit of complaint: Your phone system is having Issues. I’m sure you’ll get them worked out, but I did notice. Once I got a live human on the line though, it was all your usual standard of excellence, and then some!

in Renton, WA,

PHILADELPHIA, PA Move

George and his team did a great job. They worked hard, were extremely careful with all of our art and furniture, and they got the job done quickly. When we had a mix-up on our scheduling with the main office, George swooped in to make arrangements to fit or needs.

in PHILADELPHIA, PA,

Charlotte, NC Move

I experienced a pleasant, personable and careful crew at pickup, so I requested the same crew for delivery which was to follow two days later. They were great both times.

in Charlotte, NC,

Arlington, VA Move

I was introduced to your company while helping some friends move out of Old Towne Alexandria, VA. That crew (Paul Corbin, Marcus, Stratton) and their standards really impressed me. So, when I was ready to move into my new home from storage, yours was the first company I called. The person I spoke with on the phone was extremely helpful and gave a reasonably accurate estimate for an unusual description! And my own crew!!!! WOW! (Ean, didnt get to write names down) My move was during the “ rain week” in May. They were friendly, unbelievably efficient, and well prepared for the weather and other surprises! Highly recommending to others!!

in Arlington, VA,

CHARLOTTE, NC Move

The guys were great. The weather was terrible (rained almost all day) and they powered through and hustled the whole time (finishing faster than we expected!). All four were very friendly, helpful and accommodating. This is our 3rd move with you guys, and this crew did not disappoint.

in CHARLOTTE, NC,

MOUNTLAKE TERRACE, WA Move

Nothing to improve. Very satisfied with the moving experience. Your movers were courteous, thoughtful, and very hard workers. I would definitely recommend your company with high marks!

in MOUNTLAKE TERRACE, WA,

BRISTOL, RI Move

I have moved alot and Gentle Giant tops any experience I have had with a moving company. Your folks cared about me and they cared about each other. Their experience with interior decorating tips also helped alot!

in BRISTOL, RI,

NEWPORT, RI Move

Everything was just perfect

in NEWPORT, RI,

Rumford, RI Move

The movers had great personalities!!

in Rumford, RI,

SEATTLE, WA Move

I just love your employees. They are always friendly, efficient, well groomed and professional. They take the worry out of moving.

in SEATTLE, WA,

MIDDLETOWN, RI Move

Your team made our move the MOST simple experience!!!(two moves, actually…one from RI to NJ and one within Newport) Each of them was kind, professional, fastidious, careful and incredibly accommodating.

in MIDDLETOWN, RI,

GREAT FALLS, VA Move

I can’t think of a single thing that you can do to improve your business, how rare is that? Everything I was told by your staff about your services was completely honest and fulfilled. The customer service has been remarkable. Everything was handled politely and respectfully from your treatment of us, and our treasures. Thank you very much!!

in GREAT FALLS, VA,

NASHUA, NH Move

We have moved 13 times over 30 years. We have used all the major companies, but this was our first time using Gentle Giant. We were blown away by the service. The professionalism, the speed of the workers, the care and attention to details. We have never had such a great moving experience.

in NASHUA, NH,

Seattle, WA Move

There was a basic misunderstanding in that the movers did not seem to know that I was to be packed by GG before they moved me. They recovered well in the moment, but the cost was pretty high for what they packed and moved

in Seattle, WA,

Barrington, RI Move

in Barrington, RI,

Newtown, PA Move

The team moved quickly loading and unloading my packages. They made sure I was happy with everything before they left.

in Newtown, PA,

SEATTLE, WA Move

The movers were professional and helpful. Really liked them, would go with them again! Rick was great!

in SEATTLE, WA,

DOWNINGTOWN, PA Move

This was the first time we sold a house and had a full house to move out. Everything from the thorough and accurate estimate from George to the move of our items from our house, to the trucks from the trucks to storage and finally to our new home by Drew and his crew were exceptional. The careful planning of the trucks to not crush our items was obvious that great care was taken when loading. Limited to 0 damage noticed in our items, the few small things were carefully reviewed with Drew and taken care of. The crew was on time and worked efficiently, even jogging at times. We really enjoyed working with your crew and appreciate how stress free this part of our move was. Thanks again for all your help! If we ever move again, we will definitely contact Gentle Giant!

in DOWNINGTOWN, PA,

WOODBRIDGE, VA Move

The two men you sent, Gabe and I cannot remember the other man’s name, we hard working, professional and fast. It was a pleasure doing business with these courteous young men. I would request them for our next move.

in WOODBRIDGE, VA,

PORTSMOUTH, NH Move

Guys did a great job, and were polite and professional. Most movers are not. On time, efficient, and very careful with my things. Set up living room furniture perfectly without any direction from me. Matt and Alex nailed it.

in PORTSMOUTH, NH,

Hyattsville, MD Move

The movers were very nice and thorough. They made me feel at east and were very careful, I was impressed with how they carefully wrapped each piece of furniture and were able to achieve efficiencies with the pile of things I had.

in Hyattsville, MD,

FAIRFAX, VA Move

The team was very pleasant, took care moving the curio cabinet from the truck to my living room, and did an excellent job of unpacking and setting it up. I’m very pleased and would definitely use them again and recommend them to my neighbors.

in FAIRFAX, VA,

NEWPORT, RI Move

Crew was great. They had an excellent attitude, worked hard and very accommodating.

in NEWPORT, RI,

Lincoln, NH Move

Everyone of the guys came in during the 3-day period they were moving us to introduce themselves. All were so polite and always answered questions with a smile. They all worked together well as a team.

in Lincoln, NH,

ALEXANDRIA, VA Move

On time, clean, professional and fast! Very good company and very good deal.

in ALEXANDRIA, VA,

SEATTLE, WA Move

I was amazed at the level of professionalism and hard work our moving crew exhibited. They made moving stress-free!!

in SEATTLE, WA,

BELLEVUE, WA Move

The guys were great and extremely friendly. They worked very hard and everything arrived as it left.

in BELLEVUE, WA,

East Providence, RI Move

Excellent service with professional and courteous movers I was impressed with how quick and efficient they all were. We had almost everything packed but Alex supplied additional boxes and again was so helpful in every way to make the move as easy as possible. Great bunch of guys I would highly recommend Gentle Giant to anyone!

in East Providence, RI,

NASHUA, NH Move

Our movers, Jeff, Eric and Joe from the Nashua location were amazing. They were professional, careful with our belongings and came prepared and on time.

in NASHUA, NH,

HYATTSVILLE, MD Move

Matt and Eric were extremely friendly, informative, and diligent. It did end up costing more than I was quoted for, but the service was impeccable, and I will recommend Gentle Giant to anyone (and have on google reviews).

in HYATTSVILLE, MD,

GLEN ALLEN, VA Move

Great experience all around.

in GLEN ALLEN, VA,

BELLEVUE, WA Move

I’ve used Gentle Giant several times. The team was careful, gave good advice when needed (on bed assembly). Everything arrived on time, they checked to make sure things were placed where I needed them after they were finished.

in BELLEVUE, WA,

SEATTLE, WA Move

The movers were very nice but also very slow. I have moved very recently, with other companies who were significantly faster, and therefore less expensive.

in SEATTLE, WA,

ARLINGTON, VA Move

Overall, my move was wonderful. I’ve used Gentle Giant three or four times now and each time has been hassle free which I appreciate on a busy moving day.

in ARLINGTON, VA,

STATEN ISLAND, NY Move

The entire experience with gentle giant from scheduling the move to the actual move day far exceeded all expectations. Everyone with gentle giant that I interacted with were the absolute nicest people and carried themselves with the utmost professionalism. On top of that, the job was completed smoothly and without any issues or complaints whatsoever. I will definitely be a return customer and have already been telling everyone about the great move experience.

in STATEN ISLAND, NY,