All moving companies have an accident where items may get damaged or broken. However, the way to identify the best moving companies are by seeing how they handle such issues.
At Gentle Giant Moving Company, we take great pride in making sure every customer is 100% satisfied with our service. We want you to be happy with your decision to move with us, from the time you request an estimate to the post-move follow-up. This holds true no matter which region you are moving to and from.
If something does break during your move and you need to file a claim, what should you do?
First, pat yourself on the back for hiring a professional moving company like Gentle Giant. We are fortunate to have an entire team dedicated to dealing with post-move issues. Our award-winning Quality Control Department can be reached simply by calling into our office. Ask the receptionist to speak with a QC representative, and they will be happy to assist you. The QC department can also be reached via email at firstname.lastname@example.org if you prefer.
The most helpful thing customers can do is be open and honest about their expectations. A small piece of advice is to help us do right by you by turning a bad situation around. Gentle Giant has a plethora of trusted vendors across the continent. Let us know about any pre-existing issues or issues you have not yet found the time to address. We will put you in contact with the right person and get you a free estimate for what it would cost.
Last, but certainly not least, is Gentle Giant Restoration. Most of the time, any damage on the job can be taken care of by our restoration team. They are able to bring the item in question back to the condition it was found on the day of the move, if not better.
To recap everything, take note of these tips: Assess all of the furniture, floors and walls before and after your move. If you suspect any damage, call our QC Department to lay out your expectations, and work with our representatives to reach an agreement.
Remember, we’re not happy until you’re happy!