As you are preparing for your upcoming move, you might be wondering what questions you should ask your moving company prior to the big day. This is an essential part of the process to put your mind at ease, especially if you will be using a professional moving company for the first time.
Here are a few questions we would recommend asking your moving company as you prepare the logistics for your upcoming relocation.
1. What percentage of your workers are seasonal, and what percentage are year-round?
The summer is typically peak season for moving companies, which means they often hire more employees during this time to handle the higher demand. It might be useful to know the percentage of employees who continue to work for the company even after the busy season is over. This information could tell you a lot about how the moving company treats its employees and how valued they feel while at work.
2. Do you include insurance in all of your quotes? What’s your deductible?
To make sure your items stay safe, it is wise to find out the insurance options and costs the moving company is providing you before the day arrives.
3. What happens if my items are damaged in-transit?
In the unfortunate event of damage to your items during the move, you’ll want to know how the company plans on recovering from the incident. Will they take your request seriously and provide you with the support you need?
At Gentle Giant, we have an entire quality control team, dedicated to solving any of your moving issues and making sure you want to stay a “customer for life.” They are always available to answer your questions and provide you with advice or support during or after your move.
4. Do you offer a crew member guarantee?
Your moving company should be committed to delivering you exceptional service, guaranteed. When a crew member has performed otherwise, you should feel confident in contacting your moving company to let them know.
In the unlikely event you are dissatisfied with the performance of any of our moving team members, you can reach out to our quality control department to learn more about our 100% crew guarantee in order to remedy the situation.
5. Do you carry worker’s compensation, and in what amount?
This is another beneficial logistical detail to keep in mind prior to booking to make sure you are fully prepared for any circumstance.
Our trained move consultants are ready and eager to answer these and any other questions you have while preparing for your move. Learn more about our moving services and commitment to customer satisfaction on our website or by giving us a call today!